I don't normally leave reviews, but I'm disappointed with the service and the inaccurate business hours at this location. On several occasions over the past week, I arrived 25-40 minutes before the posted closing time and found the store already closed. Employees inside could see us trying to get their attention, but there was no acknowledgment, and no one answered the phone when we called.
Today, when I visited again, I ordered a Cinnabon roll and politely requested it prepared a certain way. Repeating myself several times. My request was ignored multiple times, and the employee showed little concern when I addressed him. He did not offer to remake my order at all. I wanted to give this location the benefit of the doubt, but after today's experience, the lack of care toward customers is disappointing.
This is not a good representation of business in the Ohio State University Community. read more