If you're an apartment hunter who wants to be seen as a person and not just a tenant, make sure you look at some CIP units. And if you get the chance to work with Ronda Armstrong, take it!
My family owes a debt of gratitude to Ronda and Ridge Pointe Villas, which is a CIP property. She helped us move my parents to Lincoln during the pandemic, and she has taken care of every issue we've had since.
Just before the pandemic became official, my parents each had a health scare. As a family, we decided they should move to Lincoln. This would be their first move as a couple after 60 years on their farm/ranch. It would be Dad's first change of address in his lifetime.
Ronda immediately sensed the significance of this moment and showed she understood that this was more than just a property transaction.
She first served as our real estate agent. We explained our situation and requirements over the phone. She identified a unit she thought would work and arranged a showing. Because of the virus, that was no small task back in June.
We fell in love with the place the first time we saw it. You could say the same about Ronda. She became more than a property manager to us. She became our advocate.
And we needed an advocate to help us through the application process. Ronda allowed my brothers and I to complete the process on behalf of Mom & Dad. They would have been overwhelmed by the details. As we would soon learn, Ronda brings this high-level of service to every customer interaction.
To make the best of this sudden life change for Mom & Dad, my family wanted to make the apartment perfect. Ronda masterfully balanced my family's wishes with CIP's interests. I must say, I felt she was more than fair with us. She was generous -- with her time and with the decisions she made or influenced.
At our request, CIP replaced the kitchen countertops (which were serviceable but showing some damage at the seams), installed higher toilets, and allowed us to install grab bars in the shower. Ronda also accepted a furniture delilvery on our behalf days before the move-in date. When she noticed an imperfection in one chair, she sent a photo of it to me and kept the delivery guys there until she heard back from me.
Ronda helped work out every detail before, during, and after the move. She responded to every text, email and phone call faster than I expected. And can we talk about her patience? I had so many questions, and she answered them all. She was a great problem-solver, too. She helped us set up bill pay for rent and utilities and worked with my parents' insurance agent to resolve a problem with their renters policy.
If you read this entire review, God bless you! I know brevity is a virtue these days, but I couldn't do Ronda justice with fewer words. read more