I had the pleasure of working with Cissy Moore and I can honestly say she turned a stressful situation into a success story. After being turned down by a large national bank, I was feeling pretty discouraged about my chances as a self-employed borrower. From our very first conversation, Cissy was different--she was attentive, determined, and clearly committed to finding a solution. She worked tirelessly, walking me through each step of the process and making sure I felt supported the entire way. What really stood out was her persistence; she never gave up, even when the process became challenging. Thanks to her dedication and knowledge, we were able to get everything finalized smoothly. If you're looking for someone who truly goes above and beyond, Cissy is the person to call. She understands how stressful buying a home can be, especially if you're self-employed or have a less traditional situation, but she makes the process manageable and far less overwhelming. I'd absolutely recommend her to anyone who needs a mortgage professional who actually cares and delivers results. read more

Over 20 years ago my wife and I purchased our first Santa Fe home. It was a very proud moment for us; we had achieved our little piece of the American Dream. However as it was our first home and our first mortgage we were a tough fit for a lender. While my wife has steady employment and a regular paycheck from the Lab, I am an artist and with that comes the ups and down that the art market brings. Cissy Moore worked amazingly hard for us to help us purchase our first home. FLASH FORWARD 23 years: When it came time to move up to a bigger home it was a "no brainer" to reach out to Cissy again to help us with our new mortgage. As before, she worked hard for us. She found ways for us to save money on our mortgage and she was always available for questions (even at odd times.) If it is possible to find joy in securing a mortgage, Cissy found a way to make that happen too. Thanks Cissy! read more

My wife and I most recently purchased a house in Santa Fe and were given three names of Mortgage brokers. Our first call unanswered,our second call went to Cissy Moore and there was no need to call the third one. Cissy got right on it, answered all our questions and we have been pleased with Cissy and her service in obtaining our loan. She has the knowledge, guidance and customer care to make the loan process a pleasure. One very impressive trait Cissy has that many in her field do not and that is response time. We never had to wait around for answers or required paperwork. To sum up, it was in deed a real pleasure doing business with Cissy Moore. Should there be a need for another loan later on our only call will be to Cissy Moore. First Mortgage Company should consider themselves fortuneate to have her on staff. Roger and Lorraine Bowie read more

My husband and I decided to return to Santa Fe, New Mexico, where we met many years ago, to build a new house. I read all of the reviews, and after doing some research on Waterstone, I called Cissy Moore in Santa Fe. I am so happy that I did! After the first contact, I knew that Cissy was absolutely the right person to help us get it done. Her pro-active approach, along with years of experience and a great sense of humor, made the process much easier for us. Of course, we did not plan for or know that we would be in the middle of a global pandemic trying to build and close on a new house. No problem, Cissy expertly guided us through the entire process, and she worked tirelessly to keep everything on track. We highly recommend that you do not hesitate and call Cissy for your mortgage loan needs in Santa Fe. read more

Cissy is great! She just worked with my husband and I on buying a house in Santa Fe and we did not have a realtor. She was not only very professional but she was able to answer all of my numerous questions and guide me as appropriate in the process. I would recommend Cissy to anyone as she has extensive knowledge and experience in financing a home. Cissy was available when I needed especially since I live out of town and in a different time zone. I was able to contact her when needed. Cissy was not only very helpful to me but she was also helpful to my husband. Cissy also knew the individuals at the title company and was able to help me with communicating with them. If I was considering buying or refinancing a home, I would definitely want to work with Cissy. read more

Cissy worked tirelessly and side by side with me to help us buy our house. This is such a difficult market to buy in right now and we never lost hope with her on our team. Her years of experience, connections, excellent communication skills, creative problem-solving, and dedication closed the deal! Not only is she rock solid in her field but she also really cares about her clients and she put her heart and soul into helping us. I literally do not think we could have bought this house without her as our mortgage broker. She was detail-oriented, efficient, and always available to talk us through the next step or hurdle. Do yourself a favor, don't shop around, and hire Cissy now. read more

Best mortgage broker ever. (And I've had a few.) We loved working with Cissy from the moment I first called her to introduce myself and inquire about applying. Not only is she super efficient, quick-thinking, organized, and smart, she is also a fantastic human who offers savvy, candid advice and regularly made me laugh. She is so dedicated to seeing the loan through, getting the best deal she could for us, and making it as easy and fair as possible--and she was totally on our side in ways above and beyond what I'd expect from a mortgage broker. I wish she were in every city so I could recommend her to everyone I know. But Santa Fe gets to be the lucky one! read more

Cissy's knowledge, confidence, and patience to help us through this process were outstanding! A couple of times we thought we were at an impasse, but Cissy passionately and quickly stepped in and walked us through the next steps that had to be taken. In our case, there was no realtor involved, and when we ran into difficulties with the purchase contract, Cissy's tenacity, knowledge, and excellent communication skills got us through to the other side and into our new home. Cissy worked her ass off honestly and went above and beyond our expectations. We could NOT have done this without her. There is no one else to recommend but Cissy. read more

My wife and I moved to Santa Fe from Houston in September. We were lucky enough to find the perfect home quickly ... then came the difficult task of finding the right lending partner. Again, we lucked out! Cissy was one of the top recommendations from our realtor. We called all firms on that list, but Cissy stood out - immediately, and head and shoulders above the rest - in regard to availability, mortgage rate, industry expertise ... and best of all, personality! She's a consummate professional, and guided us through the complicated system to close without a hiccup. We can recommend her without reservation. read more

We purchased a property with Cissy as our loan officer. She is the absolutely best ! I chatted with several banks and loan officers and she beat them on the rate and she made the whole process a lot easier than I thought it would be. She gave us many options and helped us walk through which scenario would be best for us. She explained everything clearly and made all dates requirements and was just the perfect person for the job. I would highly recommend her ! She went above and beyond for us and you can see the passion she has for her job and will do the same for all her clients, I am sure. read more

Cissy was amazingly helpful. She responded immediately to every query I made and did so completely, clearly, and honestly, often telling me what I needed to know but had not yet even thought of asking. This made the process of pre-approval totally painless. I simply scanned my documents and dragged them into a dropbox on my computer. The entire process took only a few days, despite the great complexity of my financial situation. I always felt as if she was on my side. Cissy worked very hard for me (and we were totally successful) but she never motivated the slightest stress. She's great! read more

Cissy is a pro! She is knowledgeable and thorough. She truly wants what's best for you and goes the extra mile to help you get it. She is always available when we call. She is patient and explained things, again and again, when necessary. She is not transactional; she worked with us through the whole process. It is clear that she loves what she does and it shows through all interactions and outcomes. Even now with our mortgage completed, she is helping us navigate an equity loan even though her bank doesn't offer one. We highly recommend Cissy and will definitely use her again. read more

Cissy Moore is a gem. I had a particularly difficult situation to navigate when I applied for a mortgage with her and she worked tirelessly to make sure it all went through and was approved. She was always available to answer questions, and when I asked the same one over again a few times she was patient. I was encouraged to ask anything anytime, which I did. Her understanding and knowledge of the process was impressive, and, she actually made the process, dare I say, fun! She is straightforward and delightful, and professional. I would highly, highly recommend her. read more

Cissy Moore gets 5 shiny stars from me! I was a bit nervous buying my neighbors house without a realtor involved, but the transaction went so smooth with Cissy's help. She was amazing! I was impressed how it didn't matter what time of day it was Cissy answered her cell...even when she was getting her teeth cleaned! That's dedication to her clients. Cissy did my leg work by picking up my documents I should have been delivering to her. She gave me a closing date...and stuck to it. I'd highly recommend Cissy if you are looking for a loan officer. V.O. read more

Cissy was truly wonderful to work with the through the home buying process. She handled everything efficiently and kept us updated every step of the way. She even managed to get us closed ten days early; despite her company being bought out at the end and having to redo all of our paperwork! She also got us a great interest rate and helped us keep it through the change. She was so nice and professional the entire way through and I couldn't recommend her more highly. read more

We recently financed the purchase of a new home in Santa Fe and had the good fortune of having Ms. Cissy Moore as our loan officer. The pre-approval process was straightforward and compliant with current regulations. Ms. Moore worked tirelessly to enable a timely close. We especially appreciated her thorough explanations and patience with what must have seemed like endless questions! If you have a choice, you would do well to work with Ms. Moore. read more

I want to recommend Cissy Moore to anyone wanting a no nonsense, straight talking, informative and organized Mortgage Broker. So knowledgeable, and quick to respond to all of my many questions. Cissy went out of her way to make it as easy as possible for us to get through the process of securing a Refi. If the opportunity arrises, I will work with her again, and refer her to anyone I know that is looking to secure a mortgage. read more

When you think the grass is greener on the other side, ask Cissy. She not only helped me look for the best option but picked me back up when it fell through! (cause it wasn't a good option and I didn't listen) Then, she did a 2-week rockstar performance to make sure we were able to get the home we wanted and needed all before closing. I can't say enough about this lady. Cheers to Cissy! I appreciate her and owe her my sanity. read more

5 stars is not enough for Cissy Moore! We looked her up after getting so bogged down trying to refi with a national bank and she made the process easy, friendly, timely and professional. She was there to answer any questions we had and kept the ball rolling so we closed right on time. A big lesson learned for us - GO LOCAL and call CISSY. We thank you so much! read more