Claim to be open when they are not, don't answer the phone, no voicemail indicating you dialed the…read morecorrect phone number and mailbox full.

I have always been very pleased with the service and selection with this neighborhood hardware shop…read morenear CUMC (Columbia University Medical Center). The guys who work there are very friendly and helpful. They even gave me a free (formerly filled with merchandise) box and tape once when I came in to buy a box and packing materials to ship something and their boxes for sale didn't fit appropriately. I have had keys made here, and they did the job very quickly with an excellent product. Overall, there is a standard, appropriate selection of NYC hardware store goods, from light bulbs to fans to paint, and there are always several employees around to help you. I've never had to wait in line to pay for more than 5 minutes. If you need hardware supplies and are in this area, I heartily recommend 165th Hardware. Also, they fluently speak both English and se hablan espanol!

When I need something specific and not available at my close by dollar store, I prefer to check out…read moreUnited Hardware. While not a big store, they often stock the item that provides what I need right then and there. United Hardware's service has been good, and I really appreciate the convenience.

If you need basic keys cut, quick and in a hurry, this is the place for you. They are a…read moreneighborhood staple. The establishment is clean and gives good customer service. It has a good amount of items and is well stocked. Please be warned prices went up at this establishment, no frills, no refunds or exchanges, so please make sure you double-check and make sure you get what you need.

Thanks Brithers Hardware! I was in a pinch and you carried exactly what I needed. You have all…read morethe essentials to keep someone working.

Jimmy went out of his way to help me solve my problem! In a city where customer service is all but…read moredead, it's nice to know that there's a place that still seeks to treat the customer like more than a dollar sign. I'll be spending my money here from now on. Even if it means braving midtown.

I have always had great service here. The guys great me at the door and are eager to help me find…read morewhat I need or to help me solve my project problem.

My wonderful neighborhood hardware store! Extremely helpful and friendly staff! They've been…read moreconsistently there for me through all my hardware needs the past two years. Such a reliable place!

Stopped by Mushtari because I saw they had a plant selection. I'm in search of a rectangular…read moreplanter for my window sill to consolidate into one pot all my succulents... the only variety I have that have survived over the years. Was impressed with their selection, although comparing their price for this to other shops for this same succulent, they're a little high. I didn't compare their prices for other things. While they had a few almost the right size rectangular planters, they weren't exactly what I've been looking for. Would definitely recommend checking it out for options for plant needs. That being said I like local shops, and I'd go back to Mushtari for hardware needs or to have a coffee - if you walk in, the middle of the store has a nice cafe! Check it all out!

I love coming here to buy plant foods. There's also a small coffee shop in the back with limited…read moreseating. The ambiance is chill! The staff can be a little rude so I usually look for my own items.

Brought 12 by 36 stained plywood planks to have cut down to 9 3/4" by 36. Talked with the guy at…read morelength and he said they could do it, but the guy who was skilled with the saw wasn't in, and he really wanted to make sure they were done well. I arranged to leave the shelves and pick them up on Sunday evening. Come Sunday, I call and ask if they are ready, and say I'll be in about 5:30. When I get there, the guy who I dealt with (who usually works the counter) isn't in, but another employee brings me the shelves. They're a complete hack job - fully crooked, wood splintered off in pieces, and not to specifications - off by 1/4", some places too much and some too little. It looked like it was done with a poor handsaw - I mean it would have been laughable if I hadn't paid $180 for them. I measured them in store and showed the guy and voiced my concerns. Since the guy I made arrangements with was gone, I left my phone number and asked them to call me. He calls the next day, and when I explain him the condition of the shelves, he instantly turns belligerent and accusatory, saying I was trying to get out of paying for the shelves because I knew he hadn't gotten money for the job beforehand. I've been to this hardware store 5+ times over the last 8 months to have keys made and for various supplies. The guys who work there were always gracious and helpful. Unfortunately, that is no longer the case. Don't advertise services you CANT fulfill and then accuse your customer of being cheap when you just ruined $180 worth of shelving.

Thank goodness there is a hardware store in my new hood - and not just an all-purpose store. I…read moreneeded a level to put together a closet set. I walked over after not finding one at the Paragon (shocking - I know!), told the super friendly owner I needed a level, he showed me the two sizes, I picked the smaller, he rang me up, smiled and told me to enjoy the lovely day, and that's it. Easy, friendly, and reasonably priced. The place is small, but fear not, it has the necessaries!

This listing is incorrect this place is called A2Z Hardware. They are super helpful and nice,…read moredecent stock too

This is easily the most understocked (and therefore the worst) hardware store I've ever been to. I…read morewent in there with four items on my list; none of them were particularly weird (gardening spades, work gloves, a small tub of spackle)...I came out with only one of the items on my list. That's is pathetic!!

Love Sugar Hill Hardware- they always have what I need and everyone who works there is friendly and…read moreknowledgeable. Always my first stop over a big box store!

I really appreciate all the workers in this store! Whatever I need, they give me. Whether you…read moreneed a drill bit, wall anchors, a combination lock for the local pool, they have it! I recently wanted to do a little home improvement of my own and went in with measurements for custom closet shelves. Marvin was so helpful and guided me on the most efficient way to order the lumber for my project. He even cut the wood and had it delivered! The best!! A real neighborhood gem, in a big city!