Always has great customer service ! 20 years a Citi customer/client! Always ready to assist if there is an issue with your account I feel safe with my money in Citi read more

I bought a lamp on 1/30, the business closed and never provided the purchased item, but kept my money. Citi has forced me to file six disputes (currently filing my seventh dispute). They always say the reason is they "never received" the documention. When I display I have proof (emails and certified letters) they suddenly DO have the documentation. Then they close the case and we resort to square one. Oftentimes the day my certified letter arrives is the same day they close my case again: reason cited "not received". Please do not trust Citi with your money, unless you intend to forfeit all protections and never perform a Chargeback. Citi does not value you or your time, only your money. read more

Citibank is trash do not, I repeat do not put you money is this bank. I have had so many issues with this bank it does not make any sense form constant fraud locks to poor customer service I don't have anything good to say about this bank so short review is what it'll be. Take my word on it and hide your money under a floor board before you go here. read more

entered this location at 430 pm on 7/27. I spoke with this young lady with long hair (forgot her name) regarding my CDs. she is good with proper business manner. Then I spoke with this cashier name Felipe Flores, for the whole time is siting while I am standing, I wasn't quit comfortable cause I never experienced cashier siting all time while talking me. maybe I am old school, I expected the cashier can stand up while talk to customers. read more

I WOULD NEVER BANK WITH CITI AGAIN AND IM SURE SOOOO MANY PEOPLE CAN AGREE. Buttttttt.......... this location especially gets a 5 star review from me because of the people. Due to the dumba** issues I had to deal with, this location was one of the last I had to visit. I forgot their names, but the beautiful ladies that helped me with my issues made my visit so much better. I am not one to shoot the messenger, but another manager at another branch made me forget that the people that work for citi are just people. The blonde manager was so helpful, the brunette that took me to her chair, and the tellers who helped me at the window were all wonderful, that includes the new girl.. haha. They heard the difficulties I had to deal with (EVEN DIFFICULTIES WITH 3 or 4 DIFFERENT DEPARTMENTS ON THE PHONE) and were very informative and helpful.. Now I know a lot of people deal with issues at this bank, I would say go to this location but I would hate if they dealt with every angry customer... haha. They were amazing souls, truly. Thanks ladies for making citi that much easier to deal with. read more

One of their bankers, Jennifer was really helpful and knowledgeable regarding beneficially matters. I really appreciated her patience and hospitality while I was in this branch. She was great! Thank you, Jennifer! read more

I was searching for a Citibank in a better location and found this one. I drove 15 minutes out of my way to get here, only to find out that there are no outdoor ATMs and they were closed! This was EXTREMELY inconvenient as I am not available to do my banking during their open hours. I had to drive another 15 minutes away and go to an unsafe Citibank location to complete my banking needs. So that was 30 minutes of my time wasted all because they do not have an outdoor ATM. ZERO stars. read more

Citibank - No outdoor ATM! EXTREMELY inconvenient! - Banks & Credit Unions Near Me - Lakewood, California

Efficient and friendly staff members. Temple was extremely helpful during my experience inside Citi Bank. I would recommend this branch to my friends and family. read more

Looked everywhere for a business checking account that could handle my small trucking firm, walked in met Mo and pow he lined us up with a mutually beneficial account with growth potential and not to me daunting fees as well as a payroll program to take care of my employees. Wells Fargo and Chase were not only incompatible but were impersonable, detached and completely rude. On the other hand CitiBank has made it an equitable partnership and I feel confident they can help my business grow ! read more

We just refinanced/got a bunch of loans completed at Citibank. Some people at this branch have been helpful, but I still have not been able to access my accounts and get them linked after 6 months of having an account with CitiBank. It is CRAZY difficult to set up, and the people that seem like they want to help me aren't able to bc of all the crazy restrictions Citibank has. And I keep just letting passed on. I will never open an account with them again, and would transfer all of my funds back to chase if it wasn't written into my loan contract that I can't. Beyond frustrating that I can't get something done, that in my opinion should really just be done completely for you by the banker when you have a large corporate account with them. read more

TERRIBLE BRANCH WORKER! Back in August of last year I opened a new checking account with them. I switched from Wells Fargo because of the big financial scheme that went on. My mother recently switched to Citibank as well so we wanted to talk about our options with that. I'm a part time retail worker (paying what I can with bills) and really didn't want to have to pay a monthly fee. My mother's usual banker, Moe, was extremely easy to talk to and handled things in our favor! Or... so we thought. As he explained it to us, my checking account is connected to her accounts so that I wouldn't have to pay the fee. It's a check free account. The month after, I was charged with the fee. We went it. Moe waived it. We though that was the end of that. Come 8 months later, I'm reviewing my bank statements and realize this whole time they have been charging me. I walk in yesterday. Moe wasn't there so I talked to the only available banker that was. (Not to mention that it was his first day at this branch) I explained the whole situation to him and he is absolutely baffled. Has no idea what I'm talking about. Apparently Moe just told us things that we both wanted to hear. The gentleman who I talked to (don't know his name, went after work, was tired and forgot to ask) was very helpful and refunded 85% of the charges (literally $84) and got his assistant manager to waive next months fees. The thing is... I wouldn't mind paying the fee if I had to! read more

More like shitt* bank. Went there to cash a check. They dont cash citi bank checks!!! They want me to go to Gardena which is the closest location that cashes checks. read more

If I could give minus stars I would, Eleanor you have the WORST customer service I've encountered and please wipe that red lipstick off your teeth!!!! Incompetent &a rude sums up my experience with this branch. #neveragain read more

Went in the take care of some stuff and met with Moe. He was great and helped me for as long as it took. Great customer service.

Even among huge corporate banks, which seem founded to exploit and antagonize customers, Citibank stands out for its crass people-are-only-numbers practices. In my case, I endured hours of hassle and inconvenience over . . . believe it or not . . . 67 cents! My Citibank checking account is set up to make automatic monthly payments to my Citibank home-equity line, which currently carries a balance of just over $400,000. The amount of payment due for September, 2018, was $1,857.71, and I believed that I had adequate funds in the checking account to cover that payment. Uh-oh, but no, the balance in my checking account was only $1,857.04 -- 67 cents short. Yikes! This was, of course, my mistake. However! I' had made several prior payments toward the balance from a different (non-Citibank) checking account, and I should have owed less than $1,000 from my Citibank checking. Apparently that does not matter, according to Citibank's computers, which (I'm now told) ignore all other payments that are not from the Citibank checking. Nor does it matter that Citibank could have advanced me the 67 cents from my own home-equity line, since the cap on the credit line -- $450,000 -- supposedly gives me close to $50,000 in additional borrowing power. A 67-cent advance with a friendly heads up about it would have made excellent sense. But no! What Citibank did, since I was 67 cents short, was transfer $0 (ZERO DOLLARS!) toward my home-equity line, then start hounding me with phone calls saying I was delinquent on my account. One of these calls was so bizarre and suspicious that I ended up canceling a debit card and reporting the call to the Federal Trade Commission fraud hotline. Eventually, I spent 20 minutes (!!!!) trying to navigate through labyrinthine, caller-unfriendly Citibank automated phone system and was able to speak to a real live human being who essentially blamed me for the screw-up. As a conscientious customer who regularly pays well over the minimum monthly payment due on the home-equity line, I find this sort of practice callous, demeaning and thoughtless. I would not do business with this financial institution if my home-equity line hadn't been established there several years ago. read more

Apparently Citibank is cutting back the hours it is offering at its branches and it sucks. I show up one day to realize that the bank doesn't open until 10 am on weekdays?! WTF is that? How is that conducive to people who run a business or to working stiffs like me? But wait! The fun didn't stop there. I go to this branch a couple of Saturday's later to make a withdrawal that required large bills, but alas the bank was closed Saturday's too! In need of cash I foolishly try to get as much as I could from the atm to only end with a wad of 20's and less than what I needed because of the daily withdrawal max. While conducting this brief transaction, no less than 5 customers made the same mistake I did and pulled on the locked glass doors and wondered why a full service branch would be closed on a Saturday. Frustrated that I still needed several hundred dollars to complete my transaction I realize I have to take myself and my apparent poor choice of banking preference, to the Los Cerritos Mall branch to compete for parking with the over materialistic masses. FML!!!!! Sure enough, traffic is a nightmare, parking is nightmare; and my little trip that I thought would take minutes to complete turns into a 45 minute pain in the rear. I now have to seriously contemplate switching banks. The mere thought of having to go the mall to do Saturday banking is nonsense. Get it together Citibank! read more

Why does everyone hate Citibank? Is it because their vaults are not secure? Is it because your money isn't as safe there? It can't be that their fees are higher; because they wouldn't have any customers. IT'S THE PEOPLE THAT WORK THERE. Citibank seems to have an unending supply of people who specialize in laziness and tantrums. While I waited for the teller, ELIZABETH GUTIERREZ, to run as few as 147 bills through the currency counter several times, a man in a cubicle loudly complained about how everyone expected too much from him for the "Walmart salary" he was receiving. When Ms. GUTIERREZ returned, she kept saying "I didn't get what you have here." When she let me get a word in, I asked her what she had for each denomination. Ms. GUTIERREZ shoved a piece a paper at me and said "see!" Ironically what was on the paper was absolutely correct. When I suggested she re-add what was on her paper, she threw the money at the window and said, "You can count it yourself!" When I asked for her supervisor, she quickly said he wasn't there. So I asked if there was anyone there who knew how to use a calculator. This finally got Ms. GUTIERREZ to check her work, apparently she had not included the ten dollar bills. Her mistake angered her so much that she gave me a lecture on giving her attitude and told me I was rude. Really Citibank! This is an obvious case of "tone at the top". Somebody there likes to hire brats. Shame on you. read more

Everybody in this branch is INCREDIBLY HELPFUL!! Whenever I walk into the bank, I am always greeted with a smile and most people seem to remember me and many even remember MY NAME!! This is so impressive since this is a big business that serves many people, yet it is still run as a small business with great old-fashioned values!! read more

This branch is horrible. Every time I go to deposit money into my husbands account they make it such a huge ordeal. So today was my last straw. Of course they make a stink again about me depositing money into my husbands account. They say they need all my information for this transaction which I do not understand. I'm depositing cash not a check. I told the manager that if they didn't want my husband's money then I would just have him close all of his accounts and that they would no longer need to worry about me putting cash INTO his account. read more

Online services suck. Just a terrible waste of time and effort. I have spent well over 13 hours and 5 trips to the bank to try to resolve issues. The online issues have still not been resolved. Don't know if they ever will be???? PS most of my problems were with the Los Altos branch or online. The Lakewood branch was actually helpful. read more

bank is ok, parking gets busy here but its cool.atms are in a secured section of bank read more

Citibank - Citi bank atms secured - Banks & Credit Unions Near Me - Lakewood, California

The worst customer service ever. The guy at the window during the morning was so very rude.he literally belittled my wife for not knowing something that was common sense to him. My wife tried to cash a check she received from damages at her business. The insurance check said citibank on it so she tried cashing it there. We get there and the guy at the window says, we can't cash this check. How do you not know that. And the other co workers where super nosey. Literally stopped what they where doing just to listen to the guy telling my wife about why he can't cash the check. What kind of business allows its employees to talk to its own customers like that. read more

Absolutely a horrible place to do your banking need. Stay away. You will get the run around to even try to perform basic financial transactions. read more

Absolutely unprofessional representatives. Applied for a personal loan for a boat and was approved technically and at the same time got refused, because we figured out I don't have enough documents needed, but before or during applying the specialist in this branch didn't inform me in proper manner which major documents I need just simply to be eligible for a loan. In fact according to the info from the bank call center I would never be able to get a loan without those papers from the very beginning, so there was no any sense for me even to apply for it... read more

I went to the bank to try and open a bank account but they couldn't help because it was 20 minutes still closing , and I went home online and open a bank out for less then 10 minutes, it's a business and people that walk in for before the closing time should be help no matter what . By the way It was the fist lady but the door in her office that said it was to late . I feel like this bank doesn't take customers service serious .. hope citi bank Corporation would bring this to there employee attention .. read more

'very bad. symantec fraudly charged on my citibank mastercard for one year, and i have refund check from symantec which cannot cover citi banks demanding! citi should know it is fraudly charge done by symantec, but citi didnot fix for me. shame on citi bank. read more