I received old school customer service at this location that went above and beyond the call of duty. I am naming names. Alejandro Espitia first. You will not find a person better to meet your banking needs. I wait for him and let people go in front of me in line so he can take care of me. I trust him on every level and he is a bright spot in my day with his great attitude. He is not just polite ,he knows what he is doing and does it well.Karla Ledzma, same thing. She eased my mind and made something difficult move with ease. She is pleasant and knowledgeable. I have been going to this bank 36 years and I would not change for the world. Thank you. read more

The teller VANESSA GOMEZ not only assumed I was pn the account I was depositing money into but gave me information off that profile when she had my ID in her hand, the depositing slip I filled out along with a prompt I gave to "double check the account number" not safe nor professiona, don't bank here read more

Individual branches may vary but the company's IRA department is THE WORST!! They are unorganized and cause unnecessary delays with transferring IRA's from other institutions. They caused me a big fine with the IRS even though it was their fault with processing/transferring delays. You must speak with their IRA Dept in Texas, and they have terrible customer service and they prevent you from speaking with supervisors or trying to rectify the situation. BTW, you will be calling the Philippines, and they all read from the same script and they speak like robots. They pretend that they can't hear you and then hang up. read more

I mostly only come to this branch when I am in this area and have to deposit money into my account. I have never had any issue with using the ATM's to do this and almost always I'm in and out with out an hiccup. But this one day the atm machine was having issues with reading some of my bills so I made line to deposit my money. I had to wait in a long line with only one teller working in the middle of the day when the line was only growing longer and longer. It was very annoying to have to wait to do something that could have been done on their atms. read more

Extremely poor customer service. If you have a credit card dispute don't even waste your time filing a dispute with the company. Handled off shore by non English speaking and, (what appeared to be) a third party company who cannot even file the claim correctly. Extremely disappointing and frustrating. Definitely not recommended as a credit card company. You have choices in credit card and I suggest you review the choices thoroughly. read more

THIS IS FOR CITI AS COMPANY. they promised to reverse a small payment by an account manager, that was on auto pay for my credit card. And prior to that they confirmed that I cancelled auto payment on time and no autopay would go through (which was blatant lie since it did). I called numerous times they just made excuses as to not being able to reverse it by an account manager no less. I don't have an issue if they didn't lie and also promised by an account manager to reverse auto pay. So the review is legit. read more

They need to add more teller, for fast services, especially for those who making complaints, people are piling up and waiting for too long!

I rarely leave reviews, but the staff and management here were incredibly rude. I was just trying to make a payment at the ATM, which wouldn't accept my $100 bills. When I asked the teller to exchange them, they were rude, and management was no better. I'm taking my money elsewhere, and I suggest you do the same read more

Banking service, keeps getting worse. Esp with AI bec cant get live person. I Had to call back 4X to get live person, who didnt speak good English And then got hung up on. Didnt get what I need. Tired frustrated & angry. Sometimes I think the only retaliation is put a 1 star review on line. read more

NO CASH ALLOWED I've had a Citi card for years. When it comes time to pay my balance to avoid their loan shark interest rates, I swing by one of their branches to give them some cash. I was shocked when a teller - a teller who I had waited way too long for at this branch while she was on what seemed like a personal call - informed me that THEY DO NOT ACCEPT CASH for my credit card bill!!! Huh? If a bank, whose main business is money, doesn't accept actual currency, then who does???? Way to go Citi. Every time I think it can't get any worse, it does. If I could give them 0 stars, I would. THE WORST. Bank somewhere else in the city. read more

Citibank - Don't Even Think About Paying Off Your Credit Card Bill with Cash Here - Banks & Credit Unions Near Me - Los Angeles, California

I'm on my 4th debit card now because of fraud on my account. I've spent hours on the phone speaking with "fraud specialists" who each time say the issue is resolved and send me a new card. Meanwhile fraudulent charges are still occurring! It's been a horrible 3 weeks. Thankfully I have other credit cards otherwise I'd be in an even more difficult situation. I've asked them to not allow ANY charges to go through on my account yet it's still happening. My account was drained by almost 3k. Each time I get a new debit card I am unable to use it on my apps, Apple Pay, and I even got declined at the grocery store that I frequent yet the fraudulent charges are still going through no problem. I don't understand what the issue could be. I have a feeling their employees and call center don't care to do a good job and try to get me out of the branch or off the phone as soon as possible without doing a thorough job. I've been a loyal citi customer for 7 years now but I have since switched over to Chase Bank. read more

This location is right off the corner of Fairfax and third Street. It has Large parking lot that is shared with the other grocery stores, so it does get packed often. I want to hear to deal with some fraudulent charges on my credit card and I had a great experience with the tellers as well as the bankers. My only issue was with the management who was not able to remove there's interest charge my credit card even though I have a spotless record. I'm disappointed in the service and I'll be sure to switch my credit card service to another bank. read more

So far so good. Been coming here since this is my local Citibank and have had no problems opening a new credit card, getting cashiers checks, cashing checks, transferring my stimulus check. They do close early, so do make it the first thing you do when you start your day. There's plenty of parking since it shares a lot with the CVS and Whole Foods. read more

Don't expect to cash your checks that are literally their own payroll checks. They won't cash them. Don't waste your time here. Fuck this place. Not the tellers fault. This place sucks. read more

Citibank - Banks & Credit Unions Near Me - Los Angeles, California

Got my personal loan from a staff member at this branch. But as soon as the deal was done, so too was the Customer Service offered at this branch!! I tried calling numerous times to the number on her card but she never bothered to pick up the phone. ALSO the half-a-dozen messages left on her recorder have been met with deafening silence. The interior of the branch may be brand new but the Customer Service is truly inferior. Beware! read more

Worst customer service!! Long line with only 1 teller and I needed to see a personal banker and they had only one! Took over an hour! They need to hire more people because the wait was ridiculous. Sad thing was what I needed to know, the tellers used to be able to help me with. The silly spill was after the "system changed in order to provide better customer service, now you have to see a banker! Telling a person who's already waited 20 min in line to go wait another hour is Not good customer service! Especially just to see if a check has cleared! read more

Citibank - All empty... Why only one person available to help your customers? - Banks & Credit Unions Near Me - Los Angeles, California

Worst branch ever! They know they get busy every 1st of the Month why can't they get more help. read more

Citibank - Banks & Credit Unions Near Me - Los Angeles, California

Got robbed by a bank teller at this branch- literally on the day I opened my Citi account! After opening my new account with banker, I walk over to bank teller (that banker requested to help me). I hand bank teller tens of thousands in cash thinking she will count it in front of me (as standard procedure). She walks away with the money. I think this is odd... But then assume she is prob grabbing bill counter and will count money in front of me. She is COMPLETELY OUT OF SIGHT. She finally comes back. No bill counter. She says she "already counted" the money (without me witnessing it) - and hands me deposit slip. Deposit slip shows I'm SHORT over $2,000.... I don't realize this until I get home - but they already closed for the holiday weekend. I go to branch immediately next business day (3 days later) and bring this up to banker whom I originally opened my bank account with. He explains they don't count money in front of customers at this branch. He says the bill counter (hidden BEHIND A WALL completely out of customers sight) is placed there per their branch protocol. ....UMM WHAT?? (So their protocol is customers not seeing their money accurately counted?!) This is sketch AF and illegal. They are openly robbing customers at this branch...!! Since this, I have switched to a different Citi branch- who's helping me resolve this issue. Unlike this sketchy branch, this OTHER branch counts money in front of their clients - every single time! (And were appalled at what happened to me at this shady location!) read more

Cannot beat the location. Over the years, this Branch has wavered from OK to not bad. Some things are unique in that they do have a vault for safe deposit boxes. A recent development is they have dropped the concept of paper for envelopes, and deposit slips. Also, I noticed not one but two greeters in suits, rather aggressively ushering people in line to the next available teller. Maybe that will help their occasional congestion. On this particular day, it just looked a little silly because there was hardly one in the bank. Oh well. Progress happens a step at a time, I suppose. read more

Good banker but All else is a fail. 1) temp debit card was good for one day ONLY & left me stranded 2) the equally paid women seem to have a very heavy chip on their collective shoulders. 3) card arrived with NO PIN NUMBER to activate These are just a few of the mess ups! The pandemic has made life incredibly miseddfj read more

If your idea of a good time is standing in line for a minimum of 45 minutes with a group of every random stereotype straight out of central casting, then this is your place. This spacious location boasts nine service windows and ONE single teller to help you with all your needs...once you have reached the front of the line...which will seem iffy when you are in it. There is a giant parking lot attached to this bank...but it's also attached to a drug store, a Whole Foods and ten other places so there is no way in hell you'll find parking without circling for a good 15 minutes which now takes your quick stop to the bank up to a solid hour of your life that you will never get back. Once you reach the teller, the service is fine. But is it worth it? No. No bank is worth this. No restaurant is worth this. No nightclub is worth this. Very few things in life are worth the wait. (Take that little life lesson for free.) This bank branch is certainly not one of them. Find another branch. Or withdraw all your money, go on a crime spree, drive down to Mexico and live your life out as a drug lord, enjoying the beach air, crazy nights, easy women, and don't forget the fruity drinks. Or, you know, whatever. These are the things you contemplate when waiting in ridiculously unnecessary lines. read more

Daaamn CitiBank You guys really don't care about your customers. Everyone just sitting on their desk and helping no one. Rude and not friendly at all! And especially this branch is the worst! Weird af Bank read more

This is probably the slowest, most non customer service having employees branch I've ever been to. If you're looking for a place to do business with CITIBANK I repeat do not come here if you are expecting to be treated with customer service. They do not smile, or go the extra mile to get you help like other banks such as Wells Fargo or Bank of America does. However if you do go here just make sure you don't get help from Marlon or the black guy with the glasses. read more

The worst citi bank service I called to see if they are open no one answers the call. I called the citi bank customer service after a long wait with there horrible answering machine service finally got a hold of customer service asked if the branch is open she said yes they are open I asked her are u sure she said yes. I go to the bank it's closed... Like other banks have an answering machine saying your closed if your not open on holidays! This bank does this all the time I guess the Manager doesn't care need to be relocated to a smaller bank branch where they aren't much business around. Well Enjoy your holiday. read more

As of today anyway, it appears that this branch has changed dramatically: 1. It is Saturday and they are open, when most other Citibank branches are closed on Saturdays; 2. The lineup was only 4 people, and they had 4 tellers serving customers, so I only waited for 3 minutes; 3. The teller was extremely friendly (asked me what are my plans for this Memorial Day weekend!); 4. They allowed me to deposit a $2,000 check and credited my account on the spot, even though I only had $27 in the account before the deposit, and even allowed me to take any amount of cash out. THIS is what GREAT customer service looks like! Kudos to the branch manager, whoever she/he is! read more

I like this location because it is convenient, ideally​ located in a busy intersection where 3rd Street meets with Fairfax. And with that in mind, shopping around seems to be the key. However, one of the things I like about coming here besides money matters is the service. All of the tellers are friendly and nice to talk too. The manager is a pretty young lady who is very helpful as well as the guy who takes care of opening accounts or fixing issues for you. I love this team! They are efficient and pleasant, and they all wanted to help out! Nicely done, Citibank! read more

Don't go here!! The ATMs are always broken and/or "unable to dispense cash at this time"! Go to Whole Foods for cash back if you're stuck trying to withdrawal. Yeah, you'll have to wait in a line but CVS only allows $40 cash back per transaction. The fact I even have to mention this tip is ridiculous. Just don't go to this bank. The parking lot is also a nightmare. Avoid. read more

Horrible service (except for David Reiter.) Beverly Hills, Westwood Village & Sunset Strip branches have far better service. My account has been blocked 7 times because they forgot to upload my documents. I have been in deep shit because my money has been blocked. And for each time you're blocked, it takes a week to unblock. And because it was "blocked" I cannot close my account either so I'm held hostage. Mazel tov! read more

I went in during a slow time... Which I tend to do with all banks because people in a bank are like people in a post office or those jerks in line at the concession stand at the movies who still don't know what to order once they get to the front. That being said, I was in and out in less than 3 minutes. Simple deposit, quick question and withdrawal. This sounds dirty, I apologize. read more

Agreed! This bank is sooooooo bad. Honestly if you can go somewhere else go! Long line ups, rude, understaffed I could go on forever

Always a long wait. Everyone is very unhelpful and tries to push your work onto another banker.... very unhappy with this branch.

When the situation seemed hopeless, "CitiGold" relationship manager David Reiter saved the day....and the yelp rating! Couple weeks ago my mom put a check in the wrong ATM slot at the bank. She realized the error right away and advised the branch manager "Andres Quiros" who told her he would take care of it....this was on a Saturday. By Tuesday, when the money had not appeared in her account, my mom asked me to take her to the bank to see what was going on. The manager Mr. Quiros had left for the day and no one she spoke to was either willing or able to help her, and she was upset. As we were trying to figure out next steps, a man "in a suit" came out from one of the offices. I got his attention, asking if there was something he could do. Turns out this "angel" was a relationship manager for the bank, he saw how upset my mom was, stepped in and was able to get the personnel at the bank to retrieve the wayward check from the ATM (where it still was). Thank goodness he was there as no one else was willing to do anything to help my mom. Mr. Reiter is a gem! read more

Horrible service. There is a longass line on a Monday afternoon, and they only have two tellers. But they have nine stations, just for show I guess. Because I can't imagine when they deem it necessary to have more than three employees at one time if not on a traditionally busy banking time of day. read more

so... I was so irritated that i actually called the bank and complained. since - although putting it out there like this is great for the public....at the end of the day...it also needs to be handled internally. saturday i needed to go in to the bank and actually make a deposit - now saturday hours have changed and you have a four hour window to take care of everything. when i got there around 12:30 there were 2 tellers and a line that was long and snaking around the branch. there was a guy sitting at a desk (i assumed he was the one in charge since he was at a desk and not behind the glass) me: hey... are there any more tellers that can help out here? him: (in a snarky tone) What you see is what you get me: well that seems ridiculous him: (raising his voice so he is yelling) WHAT DID YOU SAY TO ME? me: uh....i said it is ridiculous that you only have 2 tellers and only a small window that you are open it was an uncomfortable exchange that everyone in line was aware of... the woman two people in front of me went up to him and scolded him for being rude to a customer I went to him after i was done (it took about 20 minutes to get to a teller) and asked him for a business card... he said he did not have one. I asked him his name - he gave me a false name...as when i complained to the bank they were very clear that no one by that name worked at that branch (he had given another name on the phone to someone) - he continued to be rude (and nasty) during that exchange - would not tell me what his position was there....all and all just not a nice person so... here we are - it's monday... and yes i have called the bank... and happy to have done that.... but now... to the public.... i have been with citibank (and the banks it was prior) for 20 years. this is where i do all my business banking....do people have bad days....sure... was this guy having a bad day.... maybe.... but BUT - at the end of the day... in the banking business whether you are having a bad day or not your job is to represent the bank and this is one guy and one branch who are an embarrassment to Citibank. will it make me leave the bank.... well citibank it's self has been going down hill for a while.... not really a great bank for small business....but i digress. as long as i am there.... i do expect respect for the folks who work there. if you are go to this branch (3rd & fairfax) in los angeles - be prepared to wait a long time.... and be prepared for folks to be rude..... honestly... it may be better to fine another branch... this one is not worth the headache! read more

I have never left a 1 star review but I am taking my time to do so, because the VP Kenny is the WORST bank representative that CitiBank can find. He should 100% be fired. I used to be taken care of an amazing VP (Margarita), but now Kenny is in charge and he is the laziest bum who is disrespectful to BUSINESS CLIENTS. I love CITIBANK, but because of reps like Kenny the bank is losing ALL proper relationships. AWFUL GUY, FIRE HIM! read more

Not just the worst Citi Bank location in my 20 years with them, but the worst bank I've ever had to do ANY sort of business with. A 20 minute line is common place here and not a singe employee cares as it's business as usual. read more

Citibank - Hands down the worst Citi Bank location in the country. - Banks & Credit Unions Near Me - Los Angeles, California

I'm here regularly. I enjoy speaking with the security guard that monitors the lot. She is pleasant. It's always clean and plenty parking.

Hate to give even one star! I thought you have to be smart in order to work at the banks but they proved me wrong. Also not a great banking experience with their condescending tones. Please remember you guys are in the service industry not in the wall street. read more

This is the worst branch ever! Awful customer service and their ATMs are always broken. Anytime I call for assistance I'm placed on hold for at least twenty minutes. It's like talking to a cell phone company. They don't listen to what you need and totally follow a script. They've lost checks of mine and deposited funds into the wrong account. I am shopping for a new bank entirely because of them! read more

terrible customer service... got an overcharge from an airline and these people have no idea how to correct things.