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    Services - Citibank

    Personal banking

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    Recommended Reviews - Citibank

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    Reviews With Photos

    Don't Even Think About Paying Off Your Credit Card Bill with Cash Here
    Kathryn L.

    NO CASH ALLOWED I've had a Citi card for years. When it comes time to pay my balance to avoid their loan shark interest rates, I swing by one of their branches to give them some cash. I was shocked when a teller - a teller who I had waited way too long for at this branch while she was on what seemed like a personal call - informed me that THEY DO NOT ACCEPT CASH for my credit card bill!!! Huh? If a bank, whose main business is money, doesn't accept actual currency, then who does???? Way to go Citi. Every time I think it can't get any worse, it does. If I could give them 0 stars, I would. THE WORST. Bank somewhere else in the city.

    Nicky M.

    Don't expect to cash your checks that are literally their own payroll checks. They won't cash them. Don't waste your time here. Fuck this place. Not the tellers fault. This place sucks.

    All empty... Why only one person available to help your customers?
    Keesha F.

    Worst customer service!! Long line with only 1 teller and I needed to see a personal banker and they had only one! Took over an hour! They need to hire more people because the wait was ridiculous. Sad thing was what I needed to know, the tellers used to be able to help me with. The silly spill was after the "system changed in order to provide better customer service, now you have to see a banker! Telling a person who's already waited 20 min in line to go wait another hour is Not good customer service! Especially just to see if a check has cleared!

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    1 month ago

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    3 months ago

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    7 months ago

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    5 months ago

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    11 months ago

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    7 months ago

    They need to add more teller, for fast services, especially for those who making complaints, people are piling up and waiting for too long!

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    8 months ago

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    6 years ago

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    7 years ago

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    8 years ago

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    10 years ago

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    14 years ago

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    8 years ago

    Agreed! This bank is sooooooo bad. Honestly if you can go somewhere else go! Long line ups, rude, understaffed I could go on forever

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    9 years ago

    Always a long wait. Everyone is very unhelpful and tries to push your work onto another banker.... very unhappy with this branch.

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    10 years ago

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    10 years ago

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    10 years ago

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    9 years ago

    I'm here regularly. I enjoy speaking with the security guard that monitors the lot. She is pleasant. It's always clean and plenty parking.

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    11 years ago

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    14 years ago

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    5 years ago

    terrible customer service... got an overcharge from an airline and these people have no idea how to correct things.

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    Page 1 of 2

    Ask the Community - Citibank

    Review Highlights - Citibank

    He realized that it wasn't a regular check and went the extra mile to figure it out.

    Mentioned in 3 reviews

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    Chase Bank - ATM Machines prominently at the Front of the building.

    Chase Bank

    (21 reviews)

    Boyle Heights

    I went to cash a check and it was processed without confirming my intent. When I was told I could…read moreonly deposit it due to not having enough funds in my account, I clearly said no -- I was only trying to cash the check. Despite this, they ran the check through anyway and then stamped it, compounding the error. Because of that stamp, the check can no longer be cashed anywhere else and is now only usable for deposit at Chase. This became clear after I attempted to cash the check at Walmart, where I was told it should never have been stamped and therefore could not be cashed. I went to a second Walmart and received the same response. When I raised the issue at the original Chase branch, I was told that this was "normal procedure" and that they had done nothing wrong -- which is shocking. Running a check without first confirming whether it can be cashed, and then "correcting" that error by stamping it, should not be considered normal procedure. To get further clarification, I went to another Chase branch, where I was again told that stamping the check is standard procedure. However, this was also the first time I was told they "do not know how other places operate," which is equally concerning and highlights a lack of awareness of the real-world impact on customers. They are effectively turning checks into trash everywhere else, making them only depositable with Chase unless the customer already has sufficient funds available in their account. To avoid this situation altogether, the bank should confirm whether a check can be cashed and avoid stamping it entirely unless the customer explicitly authorizes a deposit. This entire situation is the result of Chase's actions, yet the customer is the one left dealing with the consequences. I also contacted Chase customer service, who apologized and acknowledged the issue. It appears this branch is operating mechanically rather than thoughtfully, indicating a need for additional training and process improvement. The representatives words. I hope this helps someone else avoid the same headache. I do NOT recommend this branch.

    Horrible experience. The ATMS outside don't work, inside ATM was giving me an errors message. Went…read moreto the teller and she couldn't help me because I had my wallet Card and ID but not my physical card.

    Cathay Bank

    Cathay Bank

    (47 reviews)

    Chinatown

    I am extremely disappointed with this bank's customer service and lack of basic compassion…read more Despite multiple clear requests, the bank continues to make repeated phone calls to my mother's home phone, even though she is injured and currently residing in a nursing facility. No one is at her home to answer these calls, yet the bank keeps calling "to confirm information." Over the past several weeks, I have contacted the bank numerous times asking for one simple accommodation: stop calling the home phone and update the contact method on file. Each time, staff claimed they "cannot be flexible" or "cannot update the profile." That is not an acceptable excuse. Internal system limitations are not the customer's responsibility, and they certainly do not justify ongoing harassment. At this point, the repeated calls are no longer a mistake -- they reflect a deliberate failure to act after repeated notice. This situation has caused unnecessary stress for our family and raises serious concerns about customer service standards and compliance. I would strongly caution others before banking here.

    This is The First Chinese owned Bank in Chinatown being the 1st in the chain of many other Cathay…read moreBanks Worldwide. My family has had accounts here since day 1 around the early 60's. Small personalize bank. Convenient validated parking. Usually hardly any waiting except for the first part of the month. Everyone is pretty friendly and helpful. Opened more accounts here recently again. If you are in the area, this is a great bank to have.

    Citibank - banks - Updated July 2026

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