Terrible - my husband had a medical condition and they drained our entire savings account in fees…read more We didn't use our savings account while he underwent treatment (I would be okay with lack of use if this was a checking account but this was just the lowest savings account). The fees charges are excessive for the lowest savings account. Stay away.

I applied for a 49-month CD 10 days ago because the CD interest rate was high, but it is still…read morepending over 2 weeks, and the interest rate went down from 4.40% to 4.20%. So now I don't want to open an account at such a low-level bank. Yes, I uploaded all my ID cards and social cards, but they send me an email once a week asking me to upload more same ID & SS CARD. These low-quality banks are bound to cause problems when it comes to withdrawing money later. Just delete all my records

Nobody enjoys going to the bank and I hadn't been to a branch in years but the teller was very…read morefriendly and helpful here. Truist isn't anything special as a bank but this branch was very helpful and I'd go back here if I ever need anything.

This is a pure customer service issue. And it happened 2 weeks ago. Stay away from this branch…read more The Branch leader there does not manage personnel, even when they're busy, he sits in his office with the door shut playing on his computer..most likely watching porn. the bank associates I was waiting to talk to kept saying they'd be right with me, then pushed me aside for others who came in sfter me. I had called 2 hours earlier to set up an appointment, but no one returned my call. There were two bank associates working with clients. I was the only one waiting. Then, 2 other people started waiting for the bank associates. I waited patiently, quietly, and one of the associates said they would be right with me. She did not ask what I was waiting for, or offer to get the Branch Leader. I continued to wait for 30-40 minutes in total. I was there to get a cashier's check, and no one would help me. I also limped into the branch with a knee in a brace as I needed knee surgery the following week. No one offered my coffee or water. No one asked what I needed, Then, one of the bank associates got freed up, and proceeded to tell the person who came in last, she would help him. I complained that no one would help me. She said, "well he has an appointment". I pointed out I called ahead and wanted to set up an appointment as well. But no one answered or returned my call. She then told me the Branch Leader would assist me. Again not asking me what I needed. She then had the person who came in the last step into her office and proceeded to help him. 5-10 minutes later Eduardo comes out and asked who he can help. I say me, as I've been waiting too long, He dodges answering my complaint, just saying well, I'm here now, what do you need. I cut right to the chase and said I needed a cashiers check for $4300, and he goes oh, our tellers can assist you with that. He had no interest in diffusing the situation and assisting me. Then, I say, Jesus F'ing Christ, I waited here for all this time for no reason? Why didn't anyone simply say, they were busy, and I could get what I needed done with a teller? Why didn't one of the teller's who were standing there doing nothing, come ask me what I needed? Then Eduardo Camara said, "you can't curse at my employees, if you do it again, we won't serve you and you will have to leave. Or I will call the police. Not only had I not directed my frustration at anyone in particular, I said, "I can curse whenever I f'ing want to" He proceeded to stand behind me and try to intimate me. He did absolutely nothing to assist me but acted like he was bent out of shape for help even addressing me, then he tried to escalate the situation!. No apologies for getting screwed over by him or his staff from HIM!!!! The teller was kind, and nice unlike Eduardo who was a pompous ass! Threateninmg, and humiliarting me in front of his staff. He's completely out of control and should be removed from his position.

Worst bank ever. Customer service is horrible. They will not even respond to your calls or emails…read more They do love to send those denial letters thoug.

Getting in and out of "The Birch" shopping center is no easy task. All of the construction on…read moreHaycock and Rt 7 doesn't make things better. If you go here park away from cars as much as possible. Most folks here are honest when they back into your ride, but you can't guarantee that. As for the bank it works for basic purposes. Apple is decent but not spectacular. They aren't quite as competitive as they were at one point. Sorry but not sorry, it's a pleasure to see online banks and other investment platforms give you a better return. Their car loans and mortgages are a smart choice. All of the employees here are friendly, and wait times aren't too bad. If I'm in the area I'll go here, but just be aware of non drivers in high proximity.

Love this bank, and provided they don't get sold, I'll be with them for quite sometime. Only bank…read moreto chance on me over 10 years ago, so I have to give back!

This PNC location has done a great deal for my parents who are trying to close on a house and…read morerequiring so many statements. They helped them get it all without any troubles. They were very helpful and kind and so my mom who can't speak english well wants to tell them thanks for all the help they have done for both my mom and dad. She also wants me to write them a good review :) Thank you for your hard work!

Whay kind of bank cannot give you cash when closing your account??…read more The attitude of the staff, the unethical practices of the institution... I've been over it a while now, but just kept it 'just in case.' I will never bank here again... the account has had nothing but deposits for over a year, but a cash withdrawal will be 'Pending' and I would need to come back to close the account. However i can accept a check and the account will be closed today. In What would is a check immediate but cash pending??? At least I'm finally doing it though, it's been a long time coming. 2nd worst bank - next to wells Fargo that is Credit unions only, been preaching that for a while, finally taking my own advice!!

Excellent service and onsite money advisors. Drive thru bank service temporarily closed.read more

My elderly mother is an existing customer and wanted to purchase a CD. She was told that all…read moreemployees were busy. Someone called her back the next day and said she could get an appointment ONE WEEK LATER. She later ran into a manager around town and he apologized, but this tells you what you need to know. What kind of bank makes you wait a week for an appointment, just to buy a CD?

Agradecer a Bank of América por tener un asesor de alto nivel como lo es Ivan Cueva por la…read moreamabilidad, flexibilidad y sobretodo inteligencia con las finanzas personales que asiste a la comunidad.

If we could give 0 stars we would. Incompetent, belligerent, abusive, unprofessional, indifferent,…read more(are you getting the gist??) employee's... We have multiple business and personal accounts with BOA, which unfortunately means feeling stuck with them... At this point will travel further to go to another location. Save yourself and don't do anything here that deals with the humans who "work" here...

I had an almost perfect credit score personally (800+). I had zero debt personally and zero debt…read morethrough my business. I had a business that was growing. I had paid off a lot of previous debt so I demonstrated the ability to pay previous obligations. I literally should have been their ideal client. But they denied my $1 million+ revenue business any line of credit (LOC), even a modest $50K. I went to another bank and got a $100K line of credit that was limited only because they were freaked out by Chain Bridge Bank's refusal to lend. A year later, I got a $250K line of credit with my new bank. Chain Bridge Bank appears to cater only to political campaigns. I fail to understand this since that's a very very risk undertaking. But they don't seem to care about almost sure-thing local businesses that are growing rapidly. And now we are 3 times the size only a few years later due to no help from them since they refused to extend a LOC.

Cons: There is only one location. Pros: Because there is…read moreonly one location everyone is super friendly and recognizes you when you come in. Awesome customer service!

We have loved and supported this bank for many many years with business and personal family…read moreaccounts. We loved the family owned, personal touch aspect of this local business. In the last 5-7 years the wheels have fallen off of this once well run and respected business. The customer service has disappeared. Employees at every level seem poorly trained...even bordering on incompetent. The internal structure and integrity that built this once respected bank, seems all but gone. It's a shame to see one more local, family owned business fall by the wayside.

I want to applaud the customer service that my Mom and I received from Sheila last week…read more My 84 year old Mom had sent in a check to Amex for a very large amount and it had not posted in 10 days. She was stressed and did not understand why they had not cashed her check. I told her I would take her to her branch and issue a stop payment and then I could make a payment via the phone for her. Sheila helped her creat the stop payment and was so kind and caring to my mom during our visit. She called Amex on Tuesday after the holiday and found the check was posted and was very very confused. She went into the branch on Tuesday morning and Sheila had seen the error and cleared it up!!! Mom was back to bring her old self knowing the issue was cleared and paid!!! Sheila is an exemplary and patient employee who knows what true customer service is and should be applauded!!!

I had to come here to make a deposit on a Saturday because my Dad is old school and doesn't use…read moreapps like PayPal. There was one person in line and one teller. Still, an officer person promptly took me and handled my transaction. I realize it could've been busier but it was a stark contrast to the nine person line the PNC branch I had left and just the customer service was on a different level of good. Like pre-pandemic level. I can't speak to this bank in anymore detail as I don't belong to it but for an outside customer, it definitely gave me a good impression.