I go here for the customer service, wonderful people who make each visit a pleasant experience…read more This is a small bank that truly cares about your experience, unlike big corporate and chain institutions.

I had an almost perfect credit score personally (800+). I had zero debt personally and zero debt…read morethrough my business. I had a business that was growing. I had paid off a lot of previous debt so I demonstrated the ability to pay previous obligations. I literally should have been their ideal client. But they denied my $1 million+ revenue business any line of credit (LOC), even a modest $50K. I went to another bank and got a $100K line of credit that was limited only because they were freaked out by Chain Bridge Bank's refusal to lend. A year later, I got a $250K line of credit with my new bank. Chain Bridge Bank appears to cater only to political campaigns. I fail to understand this since that's a very very risk undertaking. But they don't seem to care about almost sure-thing local businesses that are growing rapidly. And now we are 3 times the size only a few years later due to no help from them since they refused to extend a LOC.

If you are thinking of applying for a job with their company, don't. they made an offer to me for a…read morejob I didn't even apply for and then pulled the offer without a clear explanation. I have reached out to them multiple times and they won't return my calls or emails. So save yourself the trouble and don't even bother with them.

I just signed up with his bank today and I opened a brand new checking account. I found out about…read morethis bank in sort of an unusual way. While walking down P street in the city I noticed their ATM and I though hmmm I've never heard o such a bank. I had already known that so needed to open a new account and the sight of this ATM put my thoughts into action. A couple of days later, I came back to the same location of where the ATM however I soon discovered that there is no branch there. So I looked the place up online and found out yet again, there's really no branches anywhere, except for one! I thought to myself- This is perfect! I called first before I came to ye branch in Tyson's Corner. Get this- the person who I spoke with is the same person who is helping me setup the account some three hours later. Over never experienced that kind of service at any bank in my entire life. I have a good feeling that things will go well with my new account!

I'm reviewing the Headquarters, because this is a weird issue that we've been dealing with…read more It happened more than once. When it comes to anything financial- related, it's really important, to stay on top of it, seriously. But man, why would the clerk on the other end verify the Mailing address? Only to have it go to our old address on record, which was identified as the Residential address? And this was an old address, we have not lived there in years, nine years to be exact. After the first loss, and the debit card floating around somewhere, got a letter stating that the debit card would be listed as "inactive". It had the last four digits on this letter. I am the Primary on this account, I use this account to pay all of the Bills, so I cannot have any issues with this account, none. I asked my husband to call on this issue. It wasn't my debit card, so I couldn't call on this matter. This happened twice. What the heck?! The reason behind my star rating, is that this Bank still accepts Zelle, my credit union does not support it any longer, the BillPay system is very good, and the APP is very good, very user-friendly. I love when technology works- so this is a very good platform. In addition the checking account has no fees, and the ATM's are highly accessible. And it is also connected to the Kohls credit card too. So, I can see all of the accounts on one page. It is convenient.

I was a long time Capital One credit card holder. I opened a checking account with a transfer from…read moremy bank account with another financial institution. I was the executor of an estate. I closed a bank account of the deceased person and had a cashier check payable to me. I deposited it into my recently opened Capital One checking account. Approximately 45 minutes after making the deposit, I received an e-mail from Capital One that read in part "One or more of your accounts have been restricted due to activity that is inconsistent with typical customer account usage, and we need to complete a review." The e-mail asked me to call. I immediately called and had a phone call that lasted approximately 43 minutes. I answered all questions asked of me about my background and the source of the funds. I was instructed to go to my local Cafe in the Los Angeles area with my driver's license and social security card. The following day I went to my local Capital One Cafe and showed the local representative my driver's license and my social security card. I was taken to a private room and the representative, and I called the 800 number again. The representative on the phone told me that my deposit was "under investigation" and that they wanted me to verify my identity at an actual Capital One bank. The closest Capital One bank was in Texas. I told them that was not going to go to Texas. I asked to speak with the person who was investigating my deposit. I was told that was not possible and they refused to tell me who was investigating my deposit. I was told that I would be notified of their decision. I waited for over two weeks without receiving an update. After about two weeks, I tried to access my account on-line. I was denied access. I called again and told the representative that I wanted to close my checking account. I was told that it was not possible because I was "under investigation". The representative told me that they would reach out to the person who was investigating me. They again would not give me that person's name. I called again the following week. I was instructed to return to my local Capital One Cafe to once again verify my identity with my driver's license and social security card. I did so for the second time. The local representative and I called the 800 number again. I was told once their investigator verified the source of the funds that I had deposited my bank account would likely be un-frozen. Later that day I received an e-mail that read in part "After further review, the decision to end our banking relationship with you has been reversed." My bank account was finally un-frozen. This was terrible customer service!

Been with PNC for 20 years and this branch for many years; every time i come to this branch, i have…read moremassive issues; they are nice, but poorly trained and never have people who speak English well enough to properly serve clients; basic services take for ever and its maddening; am just fed up and moving to Chase. Spent an hour simply getting a cashier's check, which is a 5 min process. Poor English, inability to Spell, etc. Terribly run!

Gotta love a bank that has FREE Keurig coffee/teas, cookies...AND coin counting machine similar to…read moreCoinstar only they don't charge you the ridiculous 10% fee. I don't believe you have to be a PNC bank customer either.

Had a great experience with Martha Ayele : She was super…read moreknowledgeable , friendly and efficient.

This Bank of America Financial Center is great. Please remember to make an appointment, especially…read moreif you are visiting on a Saturday morning or afternoon. The staff is great and very helpful. The parking here is plentiful and convenient to major roadways nearby. This branch offers a lot of great financial services for its customers.

The chain bridge office, was wonderful helping me in a difficult situation with an elder family…read moremember. Applause to Mina and Mr. Hassan. So grateful for their help and kindness.

I have been a happy Citibank customer for over 16 years. Most of their branches are "manned" by…read moreprofessional men and women. This particular branch is an anomaly in my opinion. They hire sub-par (for Citibank) employees who are unusually lazy. Just the other day I called in advance and asked to make an appointment with a notary. They said they would't take an appointment but that they have two notaries on staff and I could walk in ANYTIME. So I waited until 2:30 to avoid any potential lunch conflicts for the Citibank employees, then took off from work and met my wife there who had to bring in tow three little kids (including a 3 week old). Once we arrived and asked for a quick notary (literally one signature), guess what? One of the notaries was on a break, and the other, A MANAGER!!! said that she was too busy and asked me to come back in about two hours! Can you believe that? After calling and confirming with Citi, after taking off work, after bringing the whole family, they told me to come back! They are treating me like THEY are the customer and I am the employee. This branch needs some serious training in customer service.

I came here to write about VP Richard D Shu. My mother went to him today and would not stop raving…read moreabout him. She went on about how he was so sweet, and patient. He did not let her go until all her issues were solved and he was extremely thorough. He went above and beyond and my mother said he made her feel so welcome instead of dismissed. He recognized she wasn't tech savvy and made sure to walk her step by step so she wasn't confused when she got home. Huge shout out to this man for being awesome!

Trash HSBC service. I tried to close my account with their customer service, and they already told…read moreme that my account will be closed within 5-7 days, but NEVER did that. Instead, they keep charging me monthly fee again and again and don't refund my balance. The sixth time I talked with them, someone told me that there is a warning hold on my account that I have to call the customer service again for questions. When I called, it took me 30 minutes until someone asked me 2 basic survey questions like are you registered online, then that's is the warning...... Amazing trash service with traps. Still didn't get my account closed, and they said they don't have an expected time or tell me any updates. So never use their service. They will never give back your balance or let you leave.

A New Yorker is rating. While we're traveling to Georgetown, we needed Chase bank. Luckily, we just…read morefound it! it's located pretty town area. Inside is pretty much spaces and comfortable to use the ATM. Envelopes were there. They close at 5pm Inc ATM so after 5pm, the door will be closed. (If you need, ATM badly, you'll need to go to Chase who also have an ATM at the Parking lot.)

Tetiana was very helpful in fixing my zelle problem! Super nice and helpful. Thank You…read more Hope I spelled your name properly.

If I could have left a zero star I would Have. I had worst banking experience EVER at this branch…read more I had a appointment for something notarized. When I showed up , he pretended he doesn't know about it and refused to do it. What a incompetent individual who works there!

If you're looking for a bank with good customer service, this is your place. We had a problem that…read morewas really tough to figure out, but Sara and the branch manager were just great in taking the time to help us. The issue was our fault, but they never gave us any hint that they thought we were idiots. They just worked to try to work it all out for us. Thanks very much Wells Fargo on Old Dominion Drive!

The private client manager, Aldo Paumier Diaz is an excellent customer service representative who…read moregoes out of his way to help both small and large customers.

The bank is not designed for walking in banking . there is normally only one teller both the Tysons…read moreand or Mclean location.Any banking need outside basic deposit or cash withdrawals & other transactions Ira accounts or real banking & finances & advise questions,they will always & forward you to do it yourself apps. Or asked if I can make another day. Very disappointed after dealing with same situation over & over . Also no restroom available if you have to wait for long time for service. You will get nice greetings as soon as you walk in and lots apology 's.