I'm disappointed to be writing this review, as I have previously obtained vehicle loans without…read moreissue from Jennifer at the River Park VCCU branch and have generally had positive experiences in the past. Unfortunately, this most recent attempt to obtain a personal loan was one of the most difficult and frustrating experiences I've had with a financial institution. There appeared to be a significant lack of understanding regarding VCCU bylaws--specifically around co-signer eligibility. We were repeatedly told that a co-signer must be a personal family member and reside within the county in order to apply. This information was later proven to be incorrect. After escalating the matter ourselves by calling the 24-hour VCCU support line, we were clearly informed that there is no such requirement. The representatives we spoke with stated they had never heard of a VCCU loan requiring a co-signer to be a personal family member or to live in the county. Based on their guidance, we were able to successfully proceed with and obtain our loan--without any issue--using a co-signer who did not meet those alleged restrictions. It was embarrassing and frustrating to have to go above branch management to obtain accurate information and resolve something that should have been straightforward. I strongly recommend that upper management ensure staff at this location--particularly beyond branch manager Jessica--receive proper training and become fully informed on VCCU loan policies and bylaws. This situation warrants an internal review of how loan applications are being handled, as it raises concerns about how many other members may have been incorrectly turned away for the same reasons. At this time, I would not recommend using the River Park location for loan services. Members may be better served completing their applications online or by contacting VCCU directly through official support channels, where accurate information was readily available.

Sad to write this review because I believe that staff is stressed and perhaps overwhelmed. The line…read morewas out the door and staff was definitely not friendly. I felt like a bother and tense while there. Not their fault at all just not fair to customers. I will avoid this location on a Saturday. Felt stressed myself. It was not a good experience. I had better customer service before and had one particular teller that was always so friendly/ kind. I don't believe she was there today. They are now understaffed. I hope they can hire more people soon. For now, I use my mobile/ATM for my banking needs.

Don't try to call them, an endless loop of messages and repeating the same one again and again.....read more

Excellent service my go to bank when cash is needed! Reps are always helpful and make you feel…read morehappy when your business is all taken care of

Ms. Mancilla was helpful in addressing my concerns with my account. She was patient with me and…read morewalked me through the process of enrolling on the OceanAir app. Thank you!

Ryan at Ocean Air Credit Union was Very Friendly And had a…read moreJoyful and was Most Helpful Respectful and Friendly Attitude!! Great People Skills! Please Continue Ryan With That Friendly and Kind Attitude you will Definitely Go Far!! You're Most Definitely a Great Model To Follow!!!

Jessica did a wonderful job helping me with my auto loan. She got my interest rate lowered 2…read morepercent which is awesome!

Elizabeth Lopez is an amazing banker she will walk you thru all the steps you need to get things…read moredone Thank heaven for sending me a true banking angel I would recommend this bank because of her I rate my experience 5 stars

I love the people at this bank. It's really unfortunate to see the Camilo location closed.read more

I've been coming to this bank for some time now. And as a passing comment, the building can be seen…read morefrom miles around. Why it was built so high, I have no idea. I think it, along with another high rise near by, ruins the scenery. Be that as it may, it is a bank and offers all the services the area people may be in need of. When you go in, you'll find no long lines which is nice. An ample parking lot surrounds the bank. The Staff is attentive and nice. What more can I say for now? It's a bank. Well established, efficient and courteous.

The ladies that work there are really nice I have no complaints they help me what they can and how…read moremuch I could get I've been going to this place for a long time it helps me with my bills they try to help what they can thank you ladies for all your help you've been giving me

Been here few times but years ago and don't recall how service was. Went today with my elderly…read moremother and Sandra was so sweet !! She was so patient with my mom and very sweet with her and engaging conversation, made it very comfortable and friendly and FAST. Definitely see why they always get great reviews !! Highly recommend. If management is reading this, Sandra deserves recognition she was awesome !

The tallest building in Oxnard. Wow ! I hadn't been in a decade or so. Love the remodel. It's so…read morenice inside now. I have been to a few offices here. I think many many many years go - I even went to a NYE party on the top floor! Hehe

Let me say this! Jeannie is the best! I am trying to transfer an inherited IRA, as well as sell…read moresome stocks. Jeannie has been so helpful and kind during a very difficult time for me. I cannot vouche for others in the office, but I know she is top notch!

Nice staff Clean spaces…read more Quick and friendly service No complaints , come in - get what I need , get out :)

Mark was extremely helpful and kind! We needed a lot of help and he was patient and thorough. Thank…read moreyou for your outstanding service!