Came in on my lunch break and the employee was super helpful! Got me in and out of there pretty…read morequick! Thanks!

Convenient bank but minimal staffing and they don't provide a lot of the services at most banks. I…read morecame InToday they had one teller and one banker Diego Mende was in peasant but couldn't help me notarize a doc although he was helpful in getting me an alternative at another branch.

Mr. Jeff Wong was amazing with getting my Business needs squared away in a timely professional…read moremanner. Will use this DTLA location moving forward :)

The manager is rude and nasty.the lines are long and they are very slow.worsth bank is have ever…read moreseen in my life.i.wish I could give it 0.

They are thieves. I had fraudulent activity by a scimmer device for a large some of money. They…read morewould not even investigate it. And kept my money I have been fighting them for over two weeks. Will sue them!!! I have been with this bank since 1992 and absolutely NO level of professionalism or customer care at all!!!! Stay away from my this bank at all costs.!!!!!!!!!! I wish I could give NO stars.

One teller in the DTLA branch. Took care of one guy for like forever. Worst customer service everread more

Jennie and David. Five stars!! No pressure banking environments. Excellent CD rates! Great Branch…read moreManager as well. I forgot his name.

Hands down the best bank for military families. Their customer service is top-notch, and they offer…read moreexcellent perks on loans and insurance. I've never had a bad experience with them.

I went to cash a check and it was processed without confirming my intent. When I was told I could…read moreonly deposit it due to not having enough funds in my account, I clearly said no -- I was only trying to cash the check. Despite this, they ran the check through anyway and then stamped it, compounding the error. Because of that stamp, the check can no longer be cashed anywhere else and is now only usable for deposit at Chase. This became clear after I attempted to cash the check at Walmart, where I was told it should never have been stamped and therefore could not be cashed. I went to a second Walmart and received the same response. When I raised the issue at the original Chase branch, I was told that this was "normal procedure" and that they had done nothing wrong -- which is shocking. Running a check without first confirming whether it can be cashed, and then "correcting" that error by stamping it, should not be considered normal procedure. To get further clarification, I went to another Chase branch, where I was again told that stamping the check is standard procedure. However, this was also the first time I was told they "do not know how other places operate," which is equally concerning and highlights a lack of awareness of the real-world impact on customers. They are effectively turning checks into trash everywhere else, making them only depositable with Chase unless the customer already has sufficient funds available in their account. To avoid this situation altogether, the bank should confirm whether a check can be cashed and avoid stamping it entirely unless the customer explicitly authorizes a deposit. This entire situation is the result of Chase's actions, yet the customer is the one left dealing with the consequences. I also contacted Chase customer service, who apologized and acknowledged the issue. It appears this branch is operating mechanically rather than thoughtfully, indicating a need for additional training and process improvement. The representatives words. I hope this helps someone else avoid the same headache. I do NOT recommend this branch.

Horrible experience. The ATMS outside don't work, inside ATM was giving me an errors message. Went…read moreto the teller and she couldn't help me because I had my wallet Card and ID but not my physical card.

I've had the pleasure of working with my bankers Maxime Leduconti , and I must say, his exceptional…read moreskills and charming French flair make a lasting impression. He's knowledgeable, responsive, and provides expert guidance with a warm and welcoming approach. His ability to explain complex financial concepts in a clear and concise manner is impressive, and his dedication to delivering top-notch service is evident in every interaction. I highly recommend him to anyone looking for a trusted financial partner. Mr Maxime will impress you with his linguistic French skills since he assisted my French friend native speaker .

So sad to see that many branches are reducing their staff. Even when they see a long line they…read moredon't care. I came here on my lunch time just to make a cash withdrawal. More than what the ATM can give you. I waited 35 minutes and only one teller. The staff just kept looking at each other and no one bothered to open a second teller up. I can not believe my eyes. The staff just kept doing what they were doing and the line kept getting longer. Well that is the last for me. Looking for a bank who actually cares for their members.

Customer service is awful. They won't deposit a check because of a middle name appearing on the…read morecheck and allegedly not on my account. Incompetent employees who have deposited checks for me in the past contradict what I was told today. I'm closing my accounts with Wells Fargo because of this locations and the lazy people who work here.

Amazing customer service that my son and I received from Desiree! She was able to accommodate us to…read moreopen an account even if it almost closing time. Desiree E. was very pleasant and was so patient with us as we go to the process. She's should get a promotion for her great customer service and also for being a role model among the staff. Thank you Desiree for helping us and making sure that we had everything we needed even if your shift is over.

Bank was closed for business today…read more I had to tell over 15 highly disappointed customers that today was a bank holiday and they were NOT happy. I did B of A's dirty work

Horrible customer service don't come to this branch tellers and manger of this location do not know…read morehow to speak with people will not be returning here

I am extremely disappointed with this bank's customer service and lack of basic compassion…read more Despite multiple clear requests, the bank continues to make repeated phone calls to my mother's home phone, even though she is injured and currently residing in a nursing facility. No one is at her home to answer these calls, yet the bank keeps calling "to confirm information." Over the past several weeks, I have contacted the bank numerous times asking for one simple accommodation: stop calling the home phone and update the contact method on file. Each time, staff claimed they "cannot be flexible" or "cannot update the profile." That is not an acceptable excuse. Internal system limitations are not the customer's responsibility, and they certainly do not justify ongoing harassment. At this point, the repeated calls are no longer a mistake -- they reflect a deliberate failure to act after repeated notice. This situation has caused unnecessary stress for our family and raises serious concerns about customer service standards and compliance. I would strongly caution others before banking here.

This is The First Chinese owned Bank in Chinatown being the 1st in the chain of many other Cathay…read moreBanks Worldwide. My family has had accounts here since day 1 around the early 60's. Small personalize bank. Convenient validated parking. Usually hardly any waiting except for the first part of the month. Everyone is pretty friendly and helpful. Opened more accounts here recently again. If you are in the area, this is a great bank to have.

Great customer services personnel, professional & pleasant ! Very patient and knowledgeable!read more

Historically easy quick banking at this Location. Parking in rear of bldg. Easy access, efficient…read moretellers and now remodeled branch makes it a fresh clean location in Chinatown. Saturdays get pretty busy and might have to wait outside sometimes. With only 2-4 windows open, lines moves pretty quick.