I have been in Capital One customer for a few years and where I used to live. It was very…read moreconvenient but now where I live there's not one to be found. I have to run around and go to different drugstores, etc. to make deposits it's just inconvenient. At this particular branch, I'm here on a Saturday. There are two people at the windows and the line is crazy! I do enjoy banking with them, but it's just so difficult these days to do in person visits

I've always had a credit card and auto loan through Capital One however I've never banked with them…read moreoutside of my credit union . Recently I opened a 360 account online and they are now my primary account for checking. I like the convenience of their ATM locations, new refreshing logo and online banking is now a dream come true. Amidst the COVID19 pandemic I visited the Garden City and Westbury branches which were a nightmare. Terrible service prior to the pandemic as well. Long lines. Clueless employees. Today I am happy to report that this branch is the best. Professional staff. Smiling faces. Best of all, no long lines and no nonsense. I needed a cashier's check today. While I'm not happy with the $10 up charge as a account holder, I will say it beats all the foolish monthly fees the other For Profit banks charge. This branch is raising the bar. I hope the other branches can take notes from the branch manager here.

My wife and I decided to close our HELOC and pay it off with a personal loan from Bethpage. The…read morelending department and the loan officer were very helpful and did not rush us for our documents. The staff at this branch is very friendly and helpful. Franklin is one of the nicest guys that you will ever meet. In fact every one of staff has been professional and treated us with respect. We closed on the personal loan, paid off the HELOC and now have a personal loan locked in at 3.25% everything went smoothly. A great experience, which is why I will never switch banks.

After a major problem due to miscommunication, I have to give the Baldwin branch a huge shout out…read morefor not only a timely response, but a quick fix. Wendy, the branch manager, was a star in handling things immediately. Very pleased with our choice of going with Bethpage, and even more pleased our branch is the Baldwin, NY one.

I hate this bank. I have a car loan here and every single year it's something. I've had force…read moreplaced insurance added to my loan twice now despite me having full coverage from a different carrier. You can never get a rep who actually works at the branch on the phone. The reps on the phone are nice but can rarely help. They constantly transfer me back and forth. I'm only giving them 2 stars because when the stars align and you do find someone to help in the branch they actually help you. Especially the manager (forgot his name) and another rep Ashley Krack. They were helpful because I went in person. Realistically I can't drop what I'm doing to go into the branch everytime there's an issue so that can be frustrating. I can't wait until my loan is paid off and closed. I'll never deal with jovia again.

From the owner: Why us? Because with Jovia on your side you can save more, earn more and lead the life you want…read morewith convenience and optimism. That's why we call it banking on the bright side. We are a credit union, which means we're like a bank, only better. We have all the services of any big bank, but our rates are better and our fees are lower. Simply put, we make your hard-earned money work harder for you so you can do more at home, at work, or on vacation. But we also provide the kind of personal service big banks can't offer because we know that finances aren't just about money, but people's daily needs and long-term aspirations.

On paper, this would've been a great Credit Union. Except the technology is flunky, which becomes a…read morerepeated issue. Even when I was accepted for the Visa card, and applied all of the correct verification information (name, address, SS #, etc) it didn't recognize it as accurate and locked me out of signing the form. Despite it being the EXACT same information as what's contained in my account. I have emailed side by side comparison screenshots of what is contained in my Ocean Financial account and what I entered into the form, and it is the exact same. Yet the site to sign the form claims it to be inaccurate. Nothing was fixed. It has been nearly 3 weeks of going back and forth, emailing and calling, with no progress. Perhaps if I lived closer to the physical branch it would be more convenient to resolve this issue. But given that the location would be inconvenient for me, it makes this entire process very frustrating and difficult.

Great place to bank. People there are very friendly and helpful. I am happy to be part of a…read moreCatholic Credit Union.

Great company. I have no problem giving them a 5 star review. From start to finish everything went…read moreas promised. Extremely satisfied with the entire process.

My boyfriend purchased a used car from Major World in Queens. He didn't have the full amount to pay…read morefor the car. Major World used FF Credit Corp as the loan company. We paid a big chunk of the loan, that had us paid off for a few months. When it came time to pay again, FF Credit Corp did not send us a letter or anything. They sent us a late notice. We paid for that month and the late fee. We requested an invoice EVERY month, they would always say yes we will mail it to you, but they NEVER DO. We keep track of all the payments we have made. According to OUR RECORDS we have about 2 more payments to go. But I don't know what their records show because they never send me an invoice......I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!!

Great Owners gave me 10$ because of the long line. This was an fantastic experience would…read morerecommend. These other ratings are fake for example I'm so done with this institution. I obtain an unsecured line of credit years ago when I first opened my checking account in case I accidentally overdraw. So last month for the first time ever, I over drew $13.93. I got a letter in the mail saying I needed to pay them, so I paid with a check and the check was cashed before the due date. Fast forward a month, I get another letter - the bank claims I still owe them $.10 more because interest accrues. My loan balance is zero, but I still owe interest by the time they cashed my check which was BEFORE THE DUE DATE. So much for truth and lending. Why doesn't this bank explicitly say in their letter that if you pay after a particular date, add X amount in interest. This is a game! I have a savings account in addition to my checking with these people. When I get a chance, I will be shopping for a new banking institution and will pull my money from this institution.

I'm so done with this institution. I obtain an unsecured line of credit years ago when I first…read moreopened my checking account in case I accidentally overdraw. So last month for the first time ever, I over drew $13.93. I got a letter in the mail saying I needed to pay them, so I paid with a check and the check was cashed before the due date. Fast forward a month, I get another letter - the bank claims I still owe them $.10 more because interest accrues. My loan balance is zero but I still owe interest by the time they cashed my check which was BEFORE THE DUE DATE. So much for truth and lending. Why doesn't this bank explicitly say in their letter that if you pay after a particular date, add X amount in interest. This is a game! I have a savings account in addition to my checking with these people. When I get a chance, I will be shopping for a new banking institution and will pull my money from this instituion.

There staff is always very VERY helpful and pleasant…read more A have dealt with a number of people here at this branch and always leave feeling that I was helped and listen to

Needed to use this bank while my son was in school upstate. The branch was easy to park at and the…read morerepresentatives were quite helpful!

Wish I would've read reviews before trying to bank with these amateurs. Now I have to put effort…read moreinto dissociation.

The worst bank in the country. They bought Stanley Bank in 2020, and they are the most unethical…read morebank in the country. They just moved my account from Brio Direct to Webster so they don't have to offer me their highest APY and are now telling me that I need to apply to have a BrioDirect Account. If you are looking for high yield from this bank, you will b highly disappointed because it is obvious that they are pulling bait and switch. I just decided to close my account and disassociate my business from this bank. There is plenty of other banks which I don't have to worry about doing business with.

The credit card from RSB is terrible. The payments take 10 business days to post to your account if…read moreyou use your bill pay and if you pay at a branch it still takes 5 business days. So basically you have yo pay your bill as soon as you get it just to give yourself enough time so your not late. Chase Capital One...1 day.

Literally the worst, most incompetent place I have ever seen. Everything is a problem. Requests…read moreof any type require staff to call another location to get information from a mystery source on the phone. The person on the phone, who has the knowledge to handle a given situation, refuses to speak to customers. A banking request made at 3:30PM was met with the comment, "Come on, I have to go home at 4. I have kids." I wish I was making this up. Take you money anywhere but here.

In my opinion, this is the best Chase bank location to use in the area. Not that the others don't…read moreprovide great customer service, it's just that the parking here is so convenient. The only thing you have to be careful of in the parking lot here is other drivers who might not be paying attention at the entrance/exit. Once inside, you're golden! The staff here are all super friendly and welcoming. It has such a small, local neighborly vibe that it really is night and day when you go somewhere else. Even though I have other branches closer to where I live, the extra few minutes drive is soo worth it!

Had to do a deposit and also had to sit down to discuss some banking too. There was only 2…read moreemployees working on the platform for service. So I had to sit and wait to be helped. Sat for about 15 mins just as I was gonna leave the branch manager came out and sat down to help me. He was very nice and answered my questions and helped me with my banking.