This is hands down the worst WF I've ever been to. It's always a 5-10 min wait but for the third…read moretime in the last month I've waited for over 20 min and just walked out. I've never seen more than one teller and nobody steps up to help or speed things up. I can't imagine how many complaints this location receives, I hear others complaining and watched multiple people get frustrated and leave. I've been thinking about switching my checking and savings over to Randolph Brooks and after today's wait I've made my decision. Poor mgmt.

Branch is not taking walk ins, atm out of service and nobody answering phone calls not even worth a…read morestar.

I've been banking with RBFCU for almost 10 years, have excellent credit and have never gone in the…read morered on my account. Their interest rates for vehicle loans are insane. Even with a 700+ credit score my vehicle loan interest rate is 6.2%. I attempted to refinance but the lowest they'll go on an interest rate is 5.5 percent and all that would save me is $4.00 a month. If you can wait until RBFCU stops behaving like a greedy, soul sucking, scumbag bank and brings interest rates back to planet Earth please wait. Don't throw your hard earned money away to them.

easy auto loans. New ATMs outside give various bill amounts. Early direct deposit. good experience…read moreso far.

Wow! I recently opened an account at this location and it was a great experience. The staff was…read moreactually in good spirits and very attentive. I definitely recommend this bank branch to anyone looking to open an account!

Chase Bank is the most difficult bank to work with. I have been in hold for 3 hours waiting for a…read moresimple paper. Yet I can't be helped at the bank so through phone is the only way keep calling only to be put in hold again. Soooo... Not sure on what to do here

From the owner: With over 20,000 ATMs and 5,600 branches, Chase is the neighborhood bank for thousands of…read morecommunities across the country. Plus, with our convenient services including mobile banking and online banking, we help make banking easy for you. Chase also offers other solutions and choices to fit your banking needs. Find out how our convenient locations, innovative solutions and breadth of banking products can help make banking easier for you. Deposit products provided by JPMorgan Chase Bank, N.A. Member FDIC.

Everyone is top notch that works there. My wife and I have banked with them since they opened. Not…read morejust a number.

Although the front desk staff (cashiers and tellers) are extremely nice and helpful, I have found…read morethat trying to deal with executives is difficult at best. My experience with them has been so bad that will be considering removing our business account from there.

Adding more today; cause I'm really "FRAGGED by RBFCU" over this matter -- 8.17.26…read more.. ...so it seems; the RBFCU security NAZIs have assumed control over YOUR (and MY) MONEY and how they will permit YOU to access and use it. Feels too much like Orwell's "1984"; sounds to much like Rush's 1976 Release of 2112 Album -- specifically, the entire 2112 Overture through the end -- Soliliquy! --- Earlier 8.17.26 Post --- RBFCU security is blocking members from internal money transfers to other members! No help from Credit Union Employees! Horrible online chat and telephone chat as well! RBFCU is sucking almost as bad as USAA!

This is not a review for one location in general but the overall experience of banking here--one…read morestar and that is because this bank receives my employers paycheck to me usually 24 hours before scheduled pay date. The cons are multiple-- 1. If you need customer service on a weekend, you're on your own until Monday morning. This translates to trying to make a healthcare payment for a premium and it triggers a fraud alert. Don't ask me why a healthcare charge triggers a fraud alert. This isn't Minnesota! Then you try to call the bank because you have zero access to cash via ATM as well due to this fraud alert. Then you have to borrow money to get your prescriptions because well--the fraud alert incident. How to fix this: HIRE a small team of fraud alert staff and customer service employees that are available 24/7 for such incidents. This will win your customers over to know if something happens, you got their back instead of your out of luck for 2 days until we reopen. 2. The wait times for customer service and fraud alerts range from 15-90 minutes. What this tells me is you are not employing enough staff to handle high volumes of inbound calls. No one has 90 minutes to halt their life to wait on hold to speak to fraud alert agents. How to fix this: HIRE more staff and cross trained regular agents to assist with overflow vs being transferred to fraud alert representatives and being told wait times are minimum one hour because they don't handle fraud alerts. What are we supposed to do if we do not have access to our funds? Our feet are put to the fire because we need our funds. 3. Wait times at banks are pitiful. You have agents sitting at their desks chatting while lines are long letting the teller lines move at a snails pace. Why not have them jump in to assist when it's a high volume hour like lunch times or end of day? How to fix this: change banks to one that has exceptional customer service 24/7 even if it's not a credit union.

This specific chase location SUCKS. I'm writing this review from the drive up teller area. I've…read morebeen waiting 12 MINUTES to get my ID back. I didn't deposit much, just a bunch of small bills and THOUGHT this would be the quick way. Boy was I wrong. I pushed the "call teller" button to ask if everything was okay with my transaction/deposit and the lady proceeds to talk over me and say "MA'AM WE'RE HELPING CUSTOMERS IN THE LOBBY" in a very rude tone . I am beyond annoyed. Never again.

We bank with them. One big pain. It is the only one in the surrounding area near our home. The…read morelobby is by appointment. The ATM is always broken down. So we are forced to get cash from another bank only to pay their bank's ATM fees plus chases's . In total $6 in fees just pull a $20 bill. I think they should reimburse us theses fees when their ATMs are not working

Worst Loan experience I've ever had. And I'm 64. I just paid it off after two months because they…read morecouldn't get the records corrected.

The staff is ALWAYS slow and to be honest they all look clueless. It took 3 employees and well over…read more20 minutes to do a simple transaction. Thats why I am slowly closing all of my accounts with them.

Awesome customer service. On Thursday Nov. 5th, due to unusual circumstances I had to make a last…read moreminute transaction via check to help a family member. The big problem being I didn't have checks and the lobby was closed. Any other bank would have probably declined to help since it was an hour past lobby times. The teller made an exception for us and gave me temporary checks via the drive-thru. It took maybe not even 10 minutes and I was on my way. I feel bad that I did not get the young lady's name that helped me, but hopefully she will read this review. Thank you so much! You saved my mother from tears tonight, and she is now going to switch her banking institution to you! Thank you again!