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    RBFCU - Headquarters ASC

    RBFCU - Headquarters ASC

    1.6
    (151 reviews)

    *****Editing this review to add that after I wrote this, RBFCU customer service did reach out to me…read moreand were able to refund the NSF fees. They also apologized for the bad customer service and insisted that they would do some coaching with those folks I spoke with. I appreciate them reaching back out. Only leaving 3 stars because I think it is an issue if the customer service department is picking and choosing who they want to refund fees for and can easily see how personal bias might affect this. I do hope they get training in this area. I'm pretty disappointed in RBFCU. I have well-established accounts at other banks including another credit union and have had accounts here for years. I have a very seldom-used business account that had a PayPal issue and ended up with multiple NSF fees before I caught it. Called to see if there was any way (being a well-established customer) we could have the fees waived and was given a quick no before I even finished my story. I know for A FACT they have done courtesy fee waivers before for other acquaintances and was blatantly told that they do not do them ever. Seems like there may be some equity issues here. It's not the first time I've seen this issue at RBFCU. I then go on to ask the "customer service supervisor" if I could have her name and her direct supervisor's name so that I can verify this information. I was told they didn't give last names, email addresses, or basically any other contact information. This is strange because most people have at least a business email address. We had planned on refinancing our home and car with them, but not when they fought me over $29 NSF fees. This will probably be my last straw with this bank. There are too many other options out there for them to treat established customers like this.

    This is not a review for one location in general but the overall experience of banking here--one…read morestar and that is because this bank receives my employers paycheck to me usually 24 hours before scheduled pay date. The cons are multiple-- 1. If you need customer service on a weekend, you're on your own until Monday morning. This translates to trying to make a healthcare payment for a premium and it triggers a fraud alert. Don't ask me why a healthcare charge triggers a fraud alert. This isn't Minnesota! Then you try to call the bank because you have zero access to cash via ATM as well due to this fraud alert. Then you have to borrow money to get your prescriptions because well--the fraud alert incident. How to fix this: HIRE a small team of fraud alert staff and customer service employees that are available 24/7 for such incidents. This will win your customers over to know if something happens, you got their back instead of your out of luck for 2 days until we reopen. 2. The wait times for customer service and fraud alerts range from 15-90 minutes. What this tells me is you are not employing enough staff to handle high volumes of inbound calls. No one has 90 minutes to halt their life to wait on hold to speak to fraud alert agents. How to fix this: HIRE more staff and cross trained regular agents to assist with overflow vs being transferred to fraud alert representatives and being told wait times are minimum one hour because they don't handle fraud alerts. What are we supposed to do if we do not have access to our funds? Our feet are put to the fire because we need our funds. 3. Wait times at banks are pitiful. You have agents sitting at their desks chatting while lines are long letting the teller lines move at a snails pace. Why not have them jump in to assist when it's a high volume hour like lunch times or end of day? How to fix this: change banks to one that has exceptional customer service 24/7 even if it's not a credit union.

    Citibank - banks - Updated June 2026

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