I've been banking with RBFCU for almost 10 years, have excellent credit and have never gone in the…read morered on my account. Their interest rates for vehicle loans are insane. Even with a 700+ credit score my vehicle loan interest rate is 6.2%. I attempted to refinance but the lowest they'll go on an interest rate is 5.5 percent and all that would save me is $4.00 a month. If you can wait until RBFCU stops behaving like a greedy, soul sucking, scumbag bank and brings interest rates back to planet Earth please wait. Don't throw your hard earned money away to them.

easy auto loans. New ATMs outside give various bill amounts. Early direct deposit. good experience…read moreso far.

Wow! I recently opened an account at this location and it was a great experience. The staff was…read moreactually in good spirits and very attentive. I definitely recommend this bank branch to anyone looking to open an account!

Chase Bank is the most difficult bank to work with. I have been in hold for 3 hours waiting for a…read moresimple paper. Yet I can't be helped at the bank so through phone is the only way keep calling only to be put in hold again. Soooo... Not sure on what to do here

From the owner: With over 20,000 ATMs and 5,600 branches, Chase is the neighborhood bank for thousands of…read morecommunities across the country. Plus, with our convenient services including mobile banking and online banking, we help make banking easy for you. Chase also offers other solutions and choices to fit your banking needs. Find out how our convenient locations, innovative solutions and breadth of banking products can help make banking easier for you. Deposit products provided by JPMorgan Chase Bank, N.A. Member FDIC.

Everyone is top notch that works there. My wife and I have banked with them since they opened. Not…read morejust a number.

Although the front desk staff (cashiers and tellers) are extremely nice and helpful, I have found…read morethat trying to deal with executives is difficult at best. My experience with them has been so bad that will be considering removing our business account from there.

*****Editing this review to add that after I wrote this, RBFCU customer service did reach out to me…read moreand were able to refund the NSF fees. They also apologized for the bad customer service and insisted that they would do some coaching with those folks I spoke with. I appreciate them reaching back out. Only leaving 3 stars because I think it is an issue if the customer service department is picking and choosing who they want to refund fees for and can easily see how personal bias might affect this. I do hope they get training in this area. I'm pretty disappointed in RBFCU. I have well-established accounts at other banks including another credit union and have had accounts here for years. I have a very seldom-used business account that had a PayPal issue and ended up with multiple NSF fees before I caught it. Called to see if there was any way (being a well-established customer) we could have the fees waived and was given a quick no before I even finished my story. I know for A FACT they have done courtesy fee waivers before for other acquaintances and was blatantly told that they do not do them ever. Seems like there may be some equity issues here. It's not the first time I've seen this issue at RBFCU. I then go on to ask the "customer service supervisor" if I could have her name and her direct supervisor's name so that I can verify this information. I was told they didn't give last names, email addresses, or basically any other contact information. This is strange because most people have at least a business email address. We had planned on refinancing our home and car with them, but not when they fought me over $29 NSF fees. This will probably be my last straw with this bank. There are too many other options out there for them to treat established customers like this.

This is not a review for one location in general but the overall experience of banking here--one…read morestar and that is because this bank receives my employers paycheck to me usually 24 hours before scheduled pay date. The cons are multiple-- 1. If you need customer service on a weekend, you're on your own until Monday morning. This translates to trying to make a healthcare payment for a premium and it triggers a fraud alert. Don't ask me why a healthcare charge triggers a fraud alert. This isn't Minnesota! Then you try to call the bank because you have zero access to cash via ATM as well due to this fraud alert. Then you have to borrow money to get your prescriptions because well--the fraud alert incident. How to fix this: HIRE a small team of fraud alert staff and customer service employees that are available 24/7 for such incidents. This will win your customers over to know if something happens, you got their back instead of your out of luck for 2 days until we reopen. 2. The wait times for customer service and fraud alerts range from 15-90 minutes. What this tells me is you are not employing enough staff to handle high volumes of inbound calls. No one has 90 minutes to halt their life to wait on hold to speak to fraud alert agents. How to fix this: HIRE more staff and cross trained regular agents to assist with overflow vs being transferred to fraud alert representatives and being told wait times are minimum one hour because they don't handle fraud alerts. What are we supposed to do if we do not have access to our funds? Our feet are put to the fire because we need our funds. 3. Wait times at banks are pitiful. You have agents sitting at their desks chatting while lines are long letting the teller lines move at a snails pace. Why not have them jump in to assist when it's a high volume hour like lunch times or end of day? How to fix this: change banks to one that has exceptional customer service 24/7 even if it's not a credit union.

This specific chase location SUCKS. I'm writing this review from the drive up teller area. I've…read morebeen waiting 12 MINUTES to get my ID back. I didn't deposit much, just a bunch of small bills and THOUGHT this would be the quick way. Boy was I wrong. I pushed the "call teller" button to ask if everything was okay with my transaction/deposit and the lady proceeds to talk over me and say "MA'AM WE'RE HELPING CUSTOMERS IN THE LOBBY" in a very rude tone . I am beyond annoyed. Never again.

We bank with them. One big pain. It is the only one in the surrounding area near our home. The…read morelobby is by appointment. The ATM is always broken down. So we are forced to get cash from another bank only to pay their bank's ATM fees plus chases's . In total $6 in fees just pull a $20 bill. I think they should reimburse us theses fees when their ATMs are not working

Worst Loan experience I've ever had. And I'm 64. I just paid it off after two months because they…read morecouldn't get the records corrected.

The staff is ALWAYS slow and to be honest they all look clueless. It took 3 employees and well over…read more20 minutes to do a simple transaction. Thats why I am slowly closing all of my accounts with them.