I'm so sick and tired of Citibank and their customer service. They limit the amounts of cash transfers to other accounts, and closed my savings account for so called "inactivity" when I had a large sum of money in it. They have closed the nearest branch to me and now I have to travel 4 towns over when I have to do any banking. They can't hand simple transactions over the phone and some things you just cannot do online. I am furious with them right now. This shit is ridiculous. read more

Really need some kind of transformation and transition into much more successful customer service. The customer service is good it's not so bad but the branch has no energy; no positive energy as Chase bank. The leadership team has to look into this branch. read more

I had incorrect interest posted to my account. I've tried numerous times to have it corrected. No one is even calling me back. Take your business to a local small bank NOT A LARGE CORPORATE ONE. read more

Customer service. Won't even give me my credit card balance. On phone for hour with rep and still they wouldn't give me my balance.

Terrible Lobby hours Can't understand customer service people on the phone Shame on you CB TRY FIRST AMERICAN THE THRIVE ON SERVICE read more

The staff at this facility are very friendly and are knowledgeable on a great number of transactions

The worst teller i ever had. The way he talks to customer is so rude. I came to deposit my money in not begging any thing.

They are too slow , i not sure why ,It took almost a week to clear a check. Which other banks and branches take only a day or two. To make it worse the online password need to update too option. Sometime it was impossible to reset and need technical support to reset it. It is extremely complicated , i think this make people so tire and frustrated each time encounter this issue . Hopefully they will improve it for theirsake . read more

Quick and helpful service. Do not try to sell you onto things that you do not need. All of the drive through windows have an ATM - score! Citi itself had a great phone customer service as well, you can talk to a very helpful person right away and not deal with a machine. read more

I had a very poor experience at this Citi location. I have been a credit card holder of theirs for 7 years. I pay my balance in full every month. I went in to a branch because their customer service team was not able to help me over the phone switching to a new credit card with no annual fee. I am attended by Marilyn Liszka, who fills out an application for me, then has to dial into a call center to process my application. She loudly says my social security number and all of my personal information - full name, address, and telephone to the representative - there were at least 5 people within earshot of her. I had to tell her to please keep her voice down. I couldn't believe the unprofessionalism. With all that, I'm not even approved for a new credit card! They said they needed to mail me additional information for me to be approved. I told her, please call back and cancel my card application - I'm going to open a credit card with Chase. I'm done giving my money to this institution. Spent five minutes at Chase and was instantly approved for one of their similar no fee credit cards. Stay away from this location. read more

Had bad experience with Citibank after 20 years as a customer. I never bounce a check. They closed my accounts without giving any reason. They don't need customer relationship. Moved to different financial institution that has way better services. read more

Long lines, understaffed. The tellers are rude and act as if I'm inconveniencing them when the business I work for makes a deposit at the teller line instead of dropping it off at the night deposit. This branch is unprofessional and unseemly. read more

Stopped by to change the address. The banker copied it from the driver's license, and still managed to get it wrong. Was also trying to upsell me on the account type and ask for referrals, which is par for the course, I guess. read more

They take bankers hours to a new low. 10-5. Wow. You can't reach the branch by phone. They just won't answer the call. Very understaffed and not customer friendly at all. Plenty of other banks that actually want your business. This branch certainly doesn't. read more

One of the last banks who will count bulk coin. Our school collected over $2,000 in coin for a fundraiser. Citibank in Vernon Hills was very friendly even though we brought them this big task. Shirish was our teller and did most of the work. Selorm helped in between customers, as well. Both were friendly and happy to help. We appreciate the excellent service! Thank you!! read more

You can never get through on the phone when you call this branch; they talked us into refinancing and then they took our money as a deposit and gave us the run around for over 2 months. Then when we called them to see when we were going to close, they said too late and took our money; I would not recommend this branch ever; these people don't give your message to the managers when you ask to speak to them and they are constantly giving you the run around! Believe me, with all the banks around, go somewhere else; don't go to Citibank! read more

You can never get through on the phone when you call. Called them 20 time and goes to call center.

Where do I start? Ive had the worst expierence with this bank out of any bank thus far. I got a hold of someone on the phone ONE time and the female hung up on me. Couldnt even understand what she was saying. Other than that they have NEVER answered the phone. I had to go all the way up there and when I got there the teller SHIRISH CHOKSHI was very rude, sent me off to the Citibank in Buffalo Grove, and lied on that bank telling me false information. By the way, SHIRISH CHOKSHI lied to me about a service that Citibank provides. TERRIBLE SERVICE. I spoke with the Buffalo Grove location and they wernt too much more helpful but I didn't get the guy's name. He said he would call me back because they have to set up appointments which is weird. Anyways, he never called me and rushed me off the phone when I initially spoke with him. I will be heading back to that location to speak with someone in person. The fact that they never answer the phone is rediculous. The other tellers aren't helpful at all either. Its like no one cares about their job there. CITIBANK HIRE BETTER EMPLOYEES! read more