Super friendly and personable staff. The remember my name and they are always efficient in taking…read morecare of me. Highly recommend over the large national banks.

It's so weird to not have drive thru tellers at a bank…read more That said, the tellers I worked with inside were friendly and engaging. The patron who was in before me was sharing her life story with one of the tellers and the teller was patient and accommodating since there was no one else in line. I'd come back for my banking needs, but BoA needs to work on providing options for people who may need to stick to drive thru.

Worst bank EVER! Got 6,000 stolen from my account and Bank of America won't do anything! Do NOT DO…read moreBUSINESS WITH BOA

Brenda A. was incredibly helpful and patient with my dad. Overall, wonderful experience.read more

excellent customer service at vernon hills location, great location, friendly staff! Always there…read moreto assist with any questions.

Went in to do a simple CD rate renewal. No one was available to even greet us and ask us what we…read moreneeded. No one even bothered to even acknowledge us. We went to the teller area to tell them we needed some help and maybe fifteen minutes later someone came out and acknowledged us and help us. Not very good customer service!

It's the best service neighborhood bank I've been to! My bank representative, Arturo is very…read morepatient to my needs at the bank! I truly would recommend this bank to anyone who lives close by!

I'm so sick and tired of Citibank and their customer service. They limit the amounts of cash…read moretransfers to other accounts, and closed my savings account for so called "inactivity" when I had a large sum of money in it. They have closed the nearest branch to me and now I have to travel 4 towns over when I have to do any banking. They can't hand simple transactions over the phone and some things you just cannot do online. I am furious with them right now. This shit is ridiculous.

Really need some kind of transformation and transition into much more successful customer service…read more The customer service is good it's not so bad but the branch has no energy; no positive energy as Chase bank. The leadership team has to look into this branch.

Main bank in Vernon Hills is open today from 9-1 on Saturday but third party call center service…read moredoesn't know how to reach them. Would have to drive 30 minutes out to the bank to ask a simple question.

Jaime basically fixed everything. He took my concerns seriously and everything is fixed. I can't…read morethank you enough :-)

They were bought out by Wintrust a few years ago. They are not a neighborhood bank, as much as…read morethey try to convince you that they are. The employees are rude, condescending and incompetent. I went to this location to pay my property tax installment, with cash. They made me write my name, social security number and occupation on a blank sheet of paper. They just pulled one from a printer or a pile. I told them I never had to do this before when paying taxes but more importantly they shouldn't be asking me to write down my social security number at all, especially on a blank piece of paper. They really were just making things up. I complained and told them I was simply paying my taxes. They said this was a new requirement for them, mandated by the county (Lake County), and that this would be the case if I ever went to pay my taxes at the county building, too. That is a lie. You know how I know...cause I had just paid the previous installment in cash, at the County building, and, again, four times since then, with no questions, no problems, no made up rules. This bank is lousy. This is not the Liberty Bank and Trust of old. It's garbage. Auto rates are lousy. Mortgage rates are lousy. Counting change here is a problem. Website was 'upgraded; and ruined. Everything here is a problem. They are self-serving, lazy, incompetent tyrants working for a large corporate 'bank'.

this is the WORST BANK in the HISTORY OF BANKS. I called before I left for my trip to preface them…read morethat I was going out of the country and they WROTE IT IN MY NOTES. then they have since canceled my card 5 SEPARATE TIMES SINCE IVE BEEN IN EUROPE FOR TWO WEEKS. I am never returning to this bank once they finally get my card to WORK WHILE IM HERE. actually the worst experience and is daily ruining my trip.

Not many customers were in this branch one morning and so I walked up to the teller and they helped…read morewith my deposit. The transaction was quick, they were friendly, and I was back in my car in under five minutes. Chase has a very large parking lot in comparison to the number of customers. If you have shopping to do on Milwaukee Avenue, this is a great place to park instead of the busy street.

The service is really slow, no one seems to know what they are doing! I went to the branch in…read moreLibertyville on Cook avenue! I think I'll will just try another branch and see how they do, since there are so many branches in the area!

Used to be my "go-to" bank years back. Went thru a number of "management" changes. Now, it is…read moreincredibly non-customer oriented, unprofessional management and uncooperative personnel who make it extremely difficult to get anything done there. They are rude, inconsiderate, and intrusive in their questions around the most simplest of requests. After several instances of "must be just a bad day" experiences, I now avoid this branch like the plague.

I would prefer not to wait almost 1 1/2 for a new card cause you're system sux... you either need…read morebetter protection or new management or jut use the USA I'm planning on changing banks because of this