I've only used the ATM here, and has always been working and full of money…read more My daughter has been inside, and she had no concerns with the tellers.

Save yourself the grief and deal with a company that communicates accurately and effectively. Stay…read moreaway from them! I had a perfect credit score ruined by their terrible practices. I was a HELOC customer and they charge an annual fee. Well looking at the statement it appears the annual fee is charged to the line of credit. Nope, they bill it individually but they include it as a line item on your statement. So when I paid $40 over my minimum it didn't cover the $65 fee. The following month exactly 30 days later my auto payment hit again and paid the remaining $20. This scumbag company reported me 30+days late to the credit bureau and collections for essentially money that was paid to them that day. I never got a call, a letter, or an email saying I was late. There was no notification on my dashboard when I signed in every month. But the made sure to smear me on the exact 30th day late on $20 despite being paid that day. It took days to get an answer and I had to spend a few hours sorting through statements piecing it together myself because nobody could tell me why and no management would return my call. Despite no late payments in 3+ years with them they couldn't remove the late mark as a courtesy. The basically said it was my fault and they don't owe any phone calls, or email, or notifications you are late. I got one call it was from the collections dept 1 month later. I returned the call immediately and he said he had no idea why he was contacting me and to disregard. That's the only call I ever got. Now I'm preparing to get a loan to start a business and I run a credit checo and find I was reported 60 day late to TransUnion. So now I'm disputing it. This company ruined my 10yr record of over 1k payments on time. Perfect credit screwed by this circus of a bank. I paid 2k extra the month before and an extra regular payment but it ment nothing. All I needed was to know I was past due and I would of paid them no problem. I'm now trying to figure out how to take them to small claims or anything to return the favor. I have an appointment with a consumer rights attorney next week. Save yourself the heartache and stress and avoid this place all together.

I just can't say enough about the team of amazing ladies that work at this branch! Always treated…read morewith kindness and professionalism every time we visit!

I've been saving at Ohio Savings for years. The Bank's online service received an upgrade. Now I…read morefind that I can no longer go on line to view my checking account For personal reasons I have to view my checking account online every 2 days Since the upgrade the online service can no longer communicate with my android phone to give me the new code needed to sign up on line. One of the representatives from the bank told me she was working to fix the problem. The next day after assuring me that the upgraded online service was tested for Android phones ahead of time she then tells me that she can no longer inform me as to when this particular problem can be fixed and I would have to wait indefinitely to view my account online. This is poor customer service and leaves me high and dry. I've never seen such a caviler way of treating one's customers.

Been going to Ohio Savings since I can remember. Beachwood and Parma Hts. Brances have some of the…read moregreatest people working there. Solid service, easy navigation, and now with a moble app. Solid institution.

Friendly competent staff. Always helpful. The branch I use is adequately staff to minimize wait…read moretimes.

My parents have used this bank since the 1980s. Every time I have visited, they have had the nicest…read moreemployees I have encountered at a bank. A few are still working there these days. They have called if there were ever a strange transaction come by and we never had a problem with anything. The downsides to this bank is that there is only one location, it is savings account only, there is no debit card, you still use a bank book, and the hours of operation are even less than other banks. While they have the best people working there (reason they get 4 stars), the bank itself is inconvenient for most people. It is great for older persons that bank like the old days, but the younger generations are probably confused.

I am a realtor and, at the request of my client, called to check on a transaction that my client is…read morecontractually bound to. I had the rudest experience of my life. I have never had someone be so nasty to me for no apparent reason. When I asked to speak to a manager I was asked if I wanted to sit on hold till the person I was speaking to came back to answer. All I wanted was a status update for my client that wants to know why we have not heard anything in weeks

I went through drive-thru here. I have never actually been inside the bank, but the people in…read moredrive thru have always been friendly and helpful. Answer a quick question, perform a quick task. I usually just need a check cashed or a quick deposit. Nothing too over the top and they have been good about it all.

Wow, how does one begin a confusing, frustrating and cheap story like this? Usually situations such…read moreas mine involve alcohol , a bad date, and getting arrested- although non of these things happened I can honestly say I do feel like I've been robbed. I have been a Chase customer for over eight years and have never, ever had an issue with this specific branch until the beginning of this month. Had I known that November is national "I'm a moron" month I would've opted out for hibernation until 2014 hits. So, recently I got married and had received a number of checks mad out to both my husband and I. I have yet to change my last name , my husband does not have an account with Chase- so I went in before hand and asked what their policy is on cashing or depositing checks with both our names on it. I was told that we both needed to sign the back of each check (which makes sense), however due to my own ignorance; I didn't realize that signing the back of a check is similar to that of signing over your life savings. I had originally received two $300.00 checks from my immediate family members along with a few others. When I went to cash them & was given my money, I thought the amount should have been more. When I questioned the teller (Andrew and Andy...should be "A" for a**hole!) , he assured me that I was wrong & that I had only provided him with one check in the amount of $300.00. I thought to myself that I probably misplaced it or accidentally lost it & went home to search. With no success & the concern that someone might have found my check & possibly cashed it, I emailed my family & explained that I knew for sure one of their checks was missing but wasn't sure which family member and requested they check their statements. I then learned that it was the check my parents wrote & had my mom place a stop payment on it. She then wrote me a new check for the same amount. I was just about to go back to the bank & cash it but received a not very informative letter in the mail with a photocopy of the original check. Stating that I was being fined a $12.00 cancellation fee & was only getting $200.00 of my $300.00! Naturally, I was like wtf! Where's the rest of my $88.00 & why am I being charged a cancellation fee? I went back the next day & the staff swore up & down that I never had two $300.00 checks & then had my mom write me another check for the same amount. When I went to the bank, they explained to me that I received a live check but could not figure out why the amount that was clearly written ($300.00) was different from that of which I received days ago. Apparently, know body understood this & I had to wait over 30 minutes to get a sketchy answer. Although Harold waived my $12.00 cancellation fee ; the only explanation he gave me was that the machine that reads the check misread the info and thought it was for $200.00 only. Now, I realize mistakes happen but what didn't make sense to me was that I used to be a teller & if something like this happened my drawer would have been short & I would've been written up. But whatever, the bank owes me another $100.00 is how I took it. I was mistaken & told that my mom owes me another $100.00 not Chase. This still didn't make sense to me nor her but I decided to give my parents both the checks back and waited for them to speak with their bank. My parents bank then charged them a $20.00 cancellation fee and said Chase screwed up & owes me $300.00. When my mom called & explained this we had both lost our patients. I then checked my statement online and saw that my checking account was missing $200.00!!! I didn't with drawl that money, I cashed my checks! Furious I went to the bank again (for the 4/5th time this week) & inquired. The smirk mouthed jerk teller who originally "helped" me was standing right next to the teller that was trying to assist me- he never once said 'I'm sorry, I screwed up and apologize for any inconvenience,"etc...nothing! I'll admit the female teller who was trying to explain this to me was so nice & I felt horrible because I had to keep asking her to repeat herself. I just couldn't wrap my head around all this. She informed me that because of the stop payment, my parents account was never touched & therefore no money was taken from them. I was debuted $200.00 because "Chase needed the money from somewhere & it would all wash out". So, I am now screwed out of $200.00 - thanks Chase for provided such great customer service!