I came in here yesterday without an appointment…read more Tested my luck by coming into the branch to get some affairs taken care of. (Something I've been holding off for quite a long time due to my busy schedule.) Michael Woskey, assistant branch manager, helped me with everything. Michael was very exceptional, professional, attentive, and thorough with the whole process. He truly went above and beyond to give me a wonderful experience that made something stressful turn into a 1-2-3 easy peasy ordeal. Will be back to this location.

I had a checking account that I did not use on a regular basis (it was used for paying an annual…read morefee on a loan acount). They sent me a letter stating that there wasn't any activity and it I needed to do something to activate the account. I went into the bank to close the account, they told me if I had a credit card and used it, and they had a great deal going on, then my checking account would be ok. 2 months after opening the credit card, the bank closed my checking account and sent my money to the state of PA. So the person in the bank told me a lie, and now Ihave to go to the state to reclaim my money. PNC sucks, they didn't apoplogize, and didn't do anything to help.

Staffer at the counter had the intuition to know that a customer who wrote their checking account…read morenumber meant to deposit in their savings account number. Fast, friendly, and efficient!

I went into the Springfield, PA branch on Baltimore Pike. I waited in line for a teller with 2…read moreother people. 1 before me and 1 after me. The person behind me was loudly complaining about how slow the service is and how bad of a service the branch gives consistently. This was my first time in this branch. Some employees came from the back to assist the teller. One guy attended to the lady in front of me and a lady (maybe assistant branch manager) assisted the guy behind me. After quickly resolving his issue she came to me and I explained that I just need to deposit a cashiers check into an account. She immediately start questioning my relationship to the person, said it was not possible and my request cannot be done!!! Since I had a lot to do and I saw that there was no reasoning with her, I left. I went to another branch the next morning and my check was deposited in 2min. No issues and great attitude. I have no idea why she was so unwilling to assist. Was it her bias, her unprofessional behavior, her lack of knowledge - I don't know!

YELP ! WE REALLY DO…read moreNEED A WAY TO SHOW DISAPPOINTMENT!!! 1 STAR Cause that's as low as yelp rating goes ...... BUT NOT AS LOW AS WELLS FARGO !! As of 1-16-2017.... They have yet to figure out how to transfer funds from a CHASE QUICK PAY a Bank to Bank Transaction (a ACH tranfer) Into your checking account, SOOOOOOOO. ... many excuses... BUT WITH TODAY'S ISSUE - again they continue with the WORST CUSTOMER SERVICE AWARD Check this out..... I go into the bank with a WELLS FARGO CHECK made payable to me. I HAD a personal account with them. NOT ANY MORE ! BUT I DO HAVE A BUSINESS CHECKING account.. Not sure what she was doing on her side of the counter...but hands me back the check. She wanted my FINGER PRINT....I looked at her confused..the teller stated you don't have a personal account. Your right, I don't have one here ANYMORE! I asked what's that have to do with it? Once the check is cashed, I'm depositing a few hundred into that account told her. NO WE NEED YOUR FINGER PRINT ON THE CHECK. She seemed to say it loud. There were a some people in the bank. Hearing we need your "FINGER PRINT " gets looks, get stares...and gets you judged. I said (speaking a bit louder too, and to my defense) NO THAT'S NOT HAPPENING. This is a WELLS FARGO CHECK! I HAVE A BUSINESS ACCOUNT here, THERE'S THE DEBIT CARD... WHAT'S THE PROBLEM?? I am the business, my NAME is on the DEBIT card....same name which appears on my Drivers License. This gets some of other tellers attention. She starts talking to them. Eventually she cashed the WELLS FARGO check. They have a terrible attitude, They are so rude, condescending. Unethical.... incompetent. There motto is more like: HOW CAN WE CHARGE YOU A FEE ?? HOW CAN WE SCREW WITH YOU TODAY ?? Instead of having a person stand at the door ---really ? You did not even greet me or hold the door. get busy, find out why your bank is UNABLE to transfer bank to bank?.. why you don't deposit the checks first?...before taking the charges.. ..........OH GUESSING THERE WOULD NOT BE A FEE CHARGED ?????.... Why are phone charges declined all the time? Why are accounts getting compromised? IT'S ALWAYS SOMETHING WITH WELLS FARGO... IF YOUR NOT A CUSTOMER HERE. STAY AWAY... .....SAVE YOURSELF the HEADACHES AND AGGRAVATION AND MOST OF ALL YOUR MONEY!!

My debit card was frauded for the second or third time in the couple years since I've been back…read morehere and had to get a new card. This time the teller was able to do it, but I'll still have to wait the 10-14 days to get my money back...

Hello its me, Krystal again. I am writing a review for Police and Fire Federal Credit Union, the…read moreone located in Springfield, PA, 19064. This location has been here since either 2017 or 2018. It is very new. Anyway, this banking institution is located in the shopping center across from Fed Ex, Massage Envy and Olive Garden. Police and Fire Credit Union across the street on Baltimore Pike is surrounded and in good company with Giant Supermarket, Mandee's, Panera Bread, and an eye glass store. I have an account here and I have been a customer since 2014. I joined when I was a Security Professional with Allied Universal. Because this location is new, the inside is beautiful and spacious! I like this location a lot. I would like to give a shout out to Amanda, the lady who I guess you call them member service representatives. Amanda is always friendly and always greets you with a warm smile. I also would like to give a warm shout out to Stephen Iaquinta, Branch Representative. Steve helped me when I had a question about my auto loan with Wells Fargo and I wanted to switch my loan over to Police and Fire. Also Steve is just a nice all around gentleman. Lastly, but not least, I would like to give a shout out to Henry Sancken. Henry assisted me when I had a question about my online banking and is always a funny, always upbeat person! I also patronize the location on City Avenue, but I prefer this location, because there is always a traffic jam on City Avenue and in City Avenue Shopping Center. The only time you can avoid this is early in the morning, when Police and Fire open, which is 8:30 AM. Well thats all Folks!! SEE YA!!!

Hello again My Yelp Family!!! I have patronized this branch for years!!! It is a very convenient…read morelocation for my family. This Citizens Bank is located in Upper Darby, in the Bond Shopping Center. It is surrounded by ACME, Sally Beauty Store, PetCo and Dollar Tree. Across the street it is still considered the Bond Center and there is T-Mobile, Starbucks, Tru-Mark Credit Union, a nail salon and a pizza store. Erica, Branch Manager and Rasheen, Lic Relationship Banker are what make this banking institution shine!!! If it weren't for these two important individuals, Citizens would be up the CREEK!!! Miss Erica and Mr. Rasheen are two smart and knowledgeable people!!! They know everything there is to know about banking!! They can answer any question you may have. This is my go-to-branch when I need to know anything about my account. This branch was recently renovated and it is simply beautiful!!! An ATM outside the branch, an ATM inside the branch and a drive-up ATM. What more could you ask for after banking hours!!!! Erica and Rasheen always greet customers with a warm smile and how are you doing and how may I assist you today? They know my entire family and can call them by name and remember all of our names when we are not there. I love these people and Citizens should give each of them a raise and a huge bonus!!!! I forgot to mention that one of my jobs was market research. I received a Priority envelope in the mail and it asked me to purchase 5 gift cards from Ebay and 5 gift cards from Amazon. It asked me to purchase the gift cards from CVS, Walmart, or any supermarket such as Giant. Enclosed in the envelope was a $2,360 check. I was skeptical of this and decided to ask Rasheen about it. As soon as Rasheen saw it, he said it was a SCAM!!! Erica happened to be nearby and she echoed it SCAM!!!! My Citizens bank account would have been affected by this and I would have had to pay this money back. Thank GOD for Rasheen and Erica!!! They saved my life and my banking accounts. Good night Yelp Family!!!!!

Bank opens late and the two atms are never working. Bank charges for withdrawal from other machines…read morelike wawa but theirs is never working. Very frustrating.

It took this branch until Wednesday night to clean the Baltimore Avenue sidewalk. The cleaning…read morestarted at approximately 9P.The ATM walk way has not been cleared. Shame on you, Wells Fargo.

Leon who works here is the reason for a high score of 4 stars. He offers excellent customer service…read morealways helpful with a smile. The other teammates are better than the past years but still have a way to go. The lobby is generally clean and clutter free. This location downside? there's always something going on with the atm. Either it's rebooting or no money etc. today it's armed deposits or withdraw??

The check cashing fees are outrageous. It's pretty much like 4%!! You can usually expect a line,…read moreno matter what time you visit this place. And if you need to come here on the 1st, 3rd, or 15th of the month, you can forget about it! The line will be out the door with people waiting to cash their government checks. I had a part time job that gave me a paper check so I had to use this place as my bank doesn't have a branch near me. I now opt for mobile banking Your much better off avoiding any check cashing places by getting a bank account somewhere and direct deposit. The customer service is pretty good. And I do still come here if I need to fax something.

Came here to cash my check which was directly from UPS I even gave her my State ID and UPS ID. This…read morelady would not cash it because (1) she said it looked terrible as if it was extremely faded (she over exaggerated ofcourse) and (2) it was already signed. Well..... (1) It was only a day old like I just got the check yesterday and (2) I tried cashing at my bank that previous night but there were ppl staring at me and I wasn't too comfortable doing it. I also tried walmart but their equipment and service sucks. So I ended up here and that lady wasn't trying to help for she believe I was going to soo called "scam" her.... I just grabbed my stuff and left... Traveled 6 miles to my bank and cashed it worked just fine, no issues, no attitude and just like that I got my money and that was that. First off I don't know what's the situation on ppl cashing their checks for I haven't done so in over 6 years (I normally use direct deposit) but it shouldn't matter for they should know the difference between a fake and legit check! These guys just really suck and I'll never go outside my bank again!

I wish I saw these reviews when I was applying for a home equity loan. They are not organized, hard…read moreto get a straight answer and why can't I talk directly to someone in the loan department. So when I got approved for my loan and signed documents it was an April due date but when they set it up online they online service said my 1st payment was May, now everything is screwed up and I still owe the first month payment to satisfy my interest because my whole 1st payment went all to interest. If you want an honest opinion please go to another financial institution. The only reason I chose Sun East is because they offered a 90% borrowing of equity and if i could go back i wouldn't have done it. Just look elsewhere and when I pay it down better believe I will be going with another bank and just paying it off.

Had issues for a long time here. They blamed third party online banking for why they pulled…read morepayments out of my account multiple times back to back within minutes of each other. One time, it's a glitch, but dealt with it multiple times. I had 70 charges of fraud to my daughter account and a few on mine in the same month and there was never any notification to us. Then they had us jumps through hoops to get money back. We had to call merchants ourself! Crazy! I do not recommend this credit union at all!