I am the caregiver to my 95 year old cousin. She experienced a check being compromised from her…read morechecking account and needed to go to Wells Fargo Bank to get it straightened out. Her having mobility and cognitive issues, makes this a little difficult. The associate at the bank, (Kenya) was more than patience with her. Sitting down with her and explaining what happened to her money, was done with patience, empathy and grace. Through it all, my cousin needed to close her account and open a new one. Explaining how anyone that was getting paid automatically (gas co., water co.) or making automatic payments to her (social security) would have to be notified of the changes. Kenya was so professional explaining this to my cousin. It is such a pleasure when you have someone wait on you who knows their job. She explained that there would be an investigation into the matter and it would take about 10 business days. In about 7 days the money was returned to my cousins bank account. Kenya even called my cousin to let her know and see if she was OK. I can't say enough good things about the experience we had at Wells Fargo. Just would like to tell Kenya, Thank You!!

I really wanted to change banks recently, because of the ease and coolness of Well's Fargo's…read morechecking deposits from the ATM machines. These babies do it all, no deposit slip, and you can put more than a couple in at a time. The screen copies the image for you and either e-mails it or gives you a mini-statement image. I went to open an account at lunchtime, and it was really easy. This location is hugely bustling during the lunchtime hour, but wow was it ever a friendly place. It reminds me of how an older bank would be, and many of the customers seemed to know each other too. Jennifer C. helped me out and was really exceptional and sweet. She made everything run smoothly and even followed up. Great service!! Thanks Jennifer! Looking forward to saving some time and money here...

They are always very personable and they seem to get it. Why did you close Sundays?…read moreIf that's the only thing you can find to complain about then your are in good hands

Went to this branch to get changes made to a visa/ checking account. Rep did a half-rear work on…read morethe alterations and after multiple phone calls and email...I've given up. No return anything!

I've been banking at Firstrust's Jenkintown location for over ten years. The bank manager,…read moreassistant manager and head teller have not changed during that time. They know me and my wife and speak to us when we stop in to make deposits, or do other bank business. The tellers are well trained and careful. Their services are reasonably priced. Several of the complaints here, with low ratings for this bank, note that they call the customer whose account is being debited before they cash checks. For some reason these reviewers think that is a bad thing. As someone who has been called several times about checks, I would like to go on record to say that this is a very good thing. I want them to check withdrawals from my accounts that are atypical. I'm pleased that they would take the time. Firstrust is a local bank. It's not a big, national, impersonal bank. That's not to say it's small -- there is a lot of money backing it up. But after the fiasco's in some of the nations largest banks, I'm pleased to know that I'm banking with people I know and with an institution that has an investment in my community.

If you're ultra-conservative about your money this is the bank for you. I tried to cash a check…read morefrom my employer and they called his home and our office and every other phone number he had listed to see if it was okay. This was kind of embarrassing for me because I didn't want to bother my boss on the weekend and interrupt his time with his family, but that's their policy. I just moved here from out of state, and if you want to open an account (so you can cash your check from your boss without disturbing him or her) here you need state ID, or a million forms of photo ID (actually 2 and a third with your name on it, a license and a passport) but who carries all that around with them. Their hours are inconvenient unless you work or live within a 5 minute walk from Rittenhouse Square. Otherwise, it was nice that they had a clean, complimentary coffee station and the customer service was pretty good, if a little cheesy.

All the staff at Richboro are courteous and pleasant. I have a great experience going there…read morecompared to any other bank. They treat us as a family member. I would continue to do my personal and business investment there.

Terrible customer service. The disrespectful and condescending way in which the "Head Teller"…read moreAngela treated me today was not professional, not polite nor acceptable. She totally embarrassed me in front of the other bank employees and other bank clients. Suffice to say I will be closing all of my accounts there. In this economy where business are closing you would think that the Td bank in Richboro would value their clients and strive to provide at least average customer service. Angela's actions today definitely tell me that Td bank in Richboro and their employees do not want my business.

This credit union is thorough & efficient solving money transfers…read more This is why I purchased a four year CD many months ago. Albeit, the rates and terms are better now.

Went to the grand opening of this bank today. They did a nice job with the balloons, giveaway game…read moreand had donuts, coffee and pretzels. But there wasn't any mustard for the pretzels. There was a good sized crowd in the bank for this opening. But I was surprised they weren't offering a signup bonus for new customers. The layout of the bank is very functional. And the service reps were very friendly. There is also an ATM outside that is always accessible.

My husband and I have both been members at the Horsham NFCU since the mid 80's. Never have we felt…read moreignored, been treated rudely or felt as tho we were a problem. In fact, we have always been treated as tho we are valued members there. We went in last week and were helped by Aliya who was very pleasant, knowledgeable, proficient and she brightened our day. We have also worked with Patsy who never stops smiling and Jill who is also very knowledgeable, helpful and fun. The area is always clean, and it is a great place to do business! We appreciate everyone who works there!

Pleasant visit to get a new debit card and Keisha was super helpful! Place was very clean and I was…read morehelped in a timely manner. Service I went there for was complete as well!