Total waste of time. After submitting an application online for a HELOC loan with stellar…read morequalifications including full-time employment with high income (+270K/ yr), stellar credit history and score, high assets/ low liabilities, they replied after 3 days, declined me and said, "they can only place HELOC's on properties in NY or the following PA Counties: Bradford, Susquehanna, and Wyoming." I live in Southern California, and my home is there. This was not stated on their website or in their loan application process. Instead ,they allow you to submit the application and get a hard hit on your credit check inquiry automatically, and then they decline you. Totally unprofessional. BUYERS BEWARE!!!

Your online team member was entirely unhelpful and instead of listening to me just told me there…read morewas nothing else they could do other then shut down my card when I expressed not knowing where a charge came from. You need a better system.

Hyla is always so helpful!! One time i could figure out how i managed to over draft my account when…read morei am usually so careful about it, Hyla sat me down at her desk and helped me balance my check book and within a few minutes found my error. She went over and beyond what is asked from her. Thanks so much Hyla.

Hope recently helped us with a HEL. She was friendly, fast and efficient. I would recommend her…read morehighly.

I love Pioneer where they're good service. I use Latham branch most of the time cannot find a…read morebetter group of people working there. Feel like I'm at home when I'm in the lobby. Keep up the good work and also the wonderful friendliness that I receive when I go there thank you richard Belokopitsky.

Talking down and arguing to elderly clients? The VISA payment process on-line is a joke. I was…read moretrying to make paymentss to zero out my account one payment was made on 2/22 posted on my visa on 2/23 and on my cash account on 2/24. An additional for amounts previously pending payment was made on 2/24 and posted on my visa and checkING on 2/24. The "balance" on my Visa account ON 2/24 apparently was incorrect and it included previously paid Items? Sunmark apparenly has no transparent way of acknowledging that the payment was made on line? IM SORRY, IF DEBITS AND CREDITS CANT BE DONE IN REAL TIME IN 2026, THAN THE CR NEEDS TO HAND IN THERE LICENSE TO PRACTICE IN NYS! I'll be referring the comments on this page to the NYS Banking authorities! I believe Sunmark's rating on this page should be referred.

Ever since they did a systems upgrade I've had nothing but problems. Today I called to ask a…read morequestion about one of my accounts and apparently I didn't answer one of the security questions right or I said the wrong account number and the representative said she could no longer speak to me and I had to go to one of the branches in person to properly identify myself. She wouldn't let my try to correct the wrong answer or ask me a different security question. I used to love sun mark but I've had so many problems since this upgrade and sadly I will be looking for a new bank.

Amazing staff! Chad was super friendly and made sure I understood everything when finalizing my…read moreloan and payments. The two young ladies who work in the front are always nice and very easy to talk to. I definitely recommend banking with them! 10/10 service overall.

I started a car loan process on Friday with Sandy Burgess at the Latham location…read more Sandy told me my options and I was approved for a car loan to purchase a car for my son. I have been a member for many years and have always loved the friendly service, this experience was no exception. Today I signed the papers for my loan and picked up my son's new car. Sandy was so helpful, friendly and professional through the entire process. I cannot recommend Community Resource FCU enough. Thank you again.

I have been doing business at Key Bank for over 30 years.I have to say that the new ATM machine are…read morehorrible to use. The screen is unresponsive to touch and asks far too many questions. I feel that I should use a sledgehammer on the button next time. I do not like the new location of the Key Bank in Latham on Route9. The parking lot is too small for the number of customers and it is difficult to access.

Key Bank is the worst bank you could possibly think to use. This branch of Key Bank is the worst…read morepossible branch bank that you can use. The incompetence of the staff here is overwhelming. The wait times in the drive thru are beyond comprehension. DO NOT USE THIS BANK OR THIS BRANCH!

When I went into this branch I wasn't just racially profiled but the teller put a hold on my check…read morein which resulted in late payments for my bills but also the funds wont be released until 10 days after my deposit. I did try to get bank of America to rectify the situation but they stated that there is nothing that they can do. I should've just done a mobile deposit because I wouldn't be in this situation. I will never ever ever go back the branch and I hope they eventually get closed down with all these one star reviews.

They never have enough bank tellers. There is always a slow moving line. The slow moving lines are…read moremade worse by the one and only teller who prolongs the wait by getting into unnecessary additional conversation with the customer while there is a line extending out to the door. Not good.

Things started going downhill when they moved to the Winners Circle location. It was almost like…read morethey'd become too big to be the polite and helpful credit union they'd always been. It only got worse with the merger. I will say that I've always had good experiences, even now, with tellers, but anyone else? Nope. Rude, short attention span, and take the first opportunity to get out of the conversation. Case in point. I went there to talk to someone about a loan. I went to the "service desk" which always used to be helpful. The woman first told me she didn't know what I was asking about, then told me I couldn't see them, then contacted the loan officer how said they would not come down to see me. I insisted and they eventually came down, only to be rude, not answer my question and tell me to call next time. This is a place I used to rave about. Not anymore. To use a silly old saying, "They've gotten to big for their breeches." And people leaving reviews, it is Credit Union, NOT a Bank.

Since the merge with the two credit unions Ive had nothing but issues with my accounts. Fraud…read moreissues, etc. The last one was I disputed a charge on my visa. After calling and telling them I can see the withdraw pending and to please stop it they said it has to go through completely. I can't understand why they couldn't block it right there. So as requested I filled out multiple forms and received a response saying I have to print out the forms and fax them over or mail them! so many forms We are retired, who has a fax machine in their house and if they received the paperwork why don't they print it out I have to find another credit union