I have been a member of Metro for many years; I got my first car loan through Metro $180.50 month…read more:) I was having an issue with my debit card; many customer service representatives tried to fix it multiple calls nothing worked. I have two accounts, so it wasn't a big deal I just transferred money around via the app. I was going on vacation; I stopped in at the Newton branch and Ryan Wong greeted me, he was very polite, cheerful and eager to help. Not only did he put the vacation dates on my card he figured out what was wrong with my primary checking account and printed me a new card I tried it at the ATM and WA LA success :) Not only did Ryan help with my vacation request and fix my card he followed up via email with instructions on how I can sent vacation request through the app. Ryan went above and beyond; I want to make sure he gets the recognition he deserves. I not only give Metro five stars I give Ryan five stars.

The review that i have posted, I would tell that all the tellers have been very, polite and help me…read morein all the problems give them to solve. Also I had problem to write this review to give this branch a rate of 5 stars.

This is a great bank. Believe me, after leaving hellish Bank of America, it didn't take much for me…read moreto think that any bank would be great. But seriously, I am very happy to be a customer here. Remember back to the days when you could call your bank and reach a real, live person right away? At this bank, a live operator answers the phone and will connect you to any department that you need. He/she is also very knowledgeable and can sometimes answer your questions right then and there. Their online banking system is great and in real time. Almost all transactions show up within a minute or two! This is a feature that is really important to me and is something that BOA didn't have (with BOA, transactions would appear, disappear, reappear a week later). Highly recommended.

We went here to get notary services... The branch manager and assistant branch managers are…read moreextremely helpful and pleasant! Very nice atmosphere for a small branch.

Banker was very helpful, sure I'll be back more often and telling everyone I know they're great.read more

I really like Citizens Bank. They have many branches in many locations including inside Stop and…read moreShops open late! Easy and pleasant folks that try to go out of their way to help and make transactions easy. Good choice for me.

Great experience. I'm do not have an account here and was treated with respect and had the manager…read morenotarized something at no cost. Impressive client service

Still 5 stars. My debit card was compromised, and rather than go through online re-ordering,…read moreEthelbert encouraged me to come in. Less than 15 minutes after I arrived, I walked out with a new debit card - with a chip, even - and immediate access to my account. Staff here is always great, always helpful, and always friendly.

Andrew is the best loan officer I have ever come across with several years of careful research and…read moredozens of interviews. He is exceptionally knowledgeable, articulate, responsive, and just excellent at his profession. We will always come to Leader because of Andrew M.

Great bank very friendly wonderful bank to deal with pumping more satisfied thank youread more

We were treated nicely and politely. The lady Katherine was…read moreextremely helpful and friendly, she solved all our requests and completed an important cd deposit for us. Job well done with great souls.

I've been a CSB customer for over a decade and thought it was finally time to give them a review…read more I bank at the Newton location and the staff are wonderful, Ruth the manager is always going above and beyond to help in all aspects of our personal and business banking needs and the other staff Julia, Katie etc are super helpful and friendly as well. If your looking for a regional bank that's reliable and friendly I'd highly recommend CSB and the folks at the Newton location.

We have been banking here for over 60 years. My mom needed a power of attorney document notarized…read more On march 6 the manager said she needed a State ID, so spent almost three hours at the RMV to get a state ID, went back to the back today March 9th and the manager said she could not notarize the document. Big Waist Of Time the bank sending me on a wild goose chase. I went to another notary later today Poor poor service

I had been a thirty-year or more customer at the Village Bank. Because the bank has VERY stringent…read moreprocedures on fraud, the bank told me to leave without any proof that I was transmitting funds to a scam. The bank also: gave me three weeks to leave, stopped two transfers to CapitalOne, allowed only treasurer's checks to leave the bank, and told me to take my SDB with me. IMHO, not exactly a neighborhood bank. I can add photos of the cancellations.

They offer Home Equity Loans on Co-ops (HELOC). I challenge you to find a bank that offers one…read more Just some advice, their interest rate is less if you open an account. They get my vote.

Professional, competent, the best in Massachusetts. Especially the Newton Center branch, also…read moreNewton Highlands, and also Coolidge Corner. It is a privilege to be a customer: and my husband and I have been for over 30 years.

Their greatest strength is that they have staff welcoming you into the bank and attending to your…read moreneeds if they can, and if not, you are seated comfortably with beautiful coffee table books to pass your waiting time. But this is in Newton Centre and Newtonville. Do not know if this is company wide! Still needs improvement - for such a global bank, they should be able to make cards at the bank as smaller banks around do! Also experienced turnover of staff? I mourn the loss of my favorite bank officer due to relocation and aonther to reassignment? Maybe they should survey their customers regularly and see what they think and feel about their staff! It is important for them to keep familiar faces longer for keeping customers loyal!

Complete incompetence, unprofessional, rude, and understaffed. Was told I needed to wait over an…read morehour to chat with a banker when I was the only one waiting in line. So many back and forths between the woman at the front desk and her manager who hid behind a door in the back office for easy to answer questions too.

One of the few banks opened outside of typical bank hours and essential for anyone with your…read moretypical 9-5 job. Not only are they open till 7pm every day of the week but they also are open all of Saturday and from 11:00-3:00pm on Sunday. One thing to make sure you're aware of is the address for This bank is incorrectly labeled. According to the Citizens Bank website & Yelp this bank is located on Watertown Street in Watertown when it's really on Watertown Street in NEWTON NOT WATERTOWN. The staff is great, very friendly and helpful. They are always willing to answer your question and go that extra mile.

So we've been doing business with citizens bank for over 5+ years. I've been going to this…read moreparticular branch for 3+ years. I've never had a issue with the staff when Champa was the manager. My most recent experience unfortunately was not one that I was use to. One this particular visit, the branch manager decided she was going to let me know that she was doing me a favor by taking my deposit that was not the excite amount. I was totally shocked and thrown off by her comment. I reminded her that this was a bank, and indeed bank give change. She then proceeded to tell me that she would no longer accept our deposit if it not the excite amount. I asked to see the policy in writing, she couldn't provide it. I then explained to her that this was the closes bank to use in walking distance which is a 30 minute walk just to get there. She was not nice. I called citizens corporate to give my feed back, now I'm letting my community know as well. If you choose to bank with them, make sure you have the correct amount of patients. I literally driver further just not to deal with them. Sorry not Sorry