Customer service is horrible. Branch manager Jeff does not find it important enough to return…read morecustomers phone calls and emails.

Always have good experience with this branch. I especially like their extended business hours on…read moreSunday which work great:)

Strike 2. For the second time '"my bank" turned me away for notary services sending me to the…read moreadjacent UPS store only to pay $100 for my "free" banking services. Is this bank a joke? Or this branch? Or maybe the jokes on me. Too bad 0 stars not an option.

No customer service at all They help who they feel like…read morewanting to help even if you're in line you will get skipped to help whoever they feel like

Sandya Banya at Avidia Westborough Services is exceptional…read more She is professional, and courteous. It is always a pleasure to do business with Avidia, and with Sandy.

This chain is mostly terrible. At this location in the past, their ATM has been down causing me to…read morehave to use ones that charge. They don't care. Now their app constantly doesn't work, not allowing me to manage my money as they advertise. Fees are outrageous. Available balance takes way too long to update. Short banks, buy bitcoin.

I really appreciate Shreelakshmi, she is so kind and helpful. The branch manager and staff at this…read moreplace are excellent! th ambience is comfortable and they go out of their way to help whenever they can. Come check it out!

I really appreciate the attention all the work that they done, very kindly people and amazing jobread more

This is (unfortunately) the closest branch to Worcester. I had to come here in a bind to deal with…read morefraud and they were so incredibly helpful in easing my concerns.

UPDATE 08/27/23…read more Letter sent to Board of Directors, I filled out a customer service satisfaction survey they sent me...still no contact. Their inaction and silence in this matter should show you, THEY DONT CARE! In the process of closing out all accounts and headed to another credit union.

From the owner: Central One Federal Credit Union is a not-for-profit financial institution dedicated to providing…read morepersonalized service and financial solutions for individuals and businesses. We offer checking and savings accounts, money markets, CDs, IRAs, mortgages, home equity loans and lines, auto loans, credit cards, personal loans, student loans, RV, boat and motorcycle loans, plus business accounts and commercial lending. Services include mobile and online banking, financial education programs, credit-building resources, local decision-making, and community-focused support. Proudly serving Worcester County and parts of Middlesex and Norfolk counties throughout Central Massachusetts.

Employees are always very well trained, and great attitudes towards customers! Today I was greeted…read morewith a smile and made me feel pretty good today!

Well that the rudest people you wanna meet they get paid too much and they don't know what the hell…read morethey're doing they're not willing to negotiate anything just willing to steal your entire income then they don't send your checks out appropriately when you write them online they make sure your funds are low in your account before they withdraw everything And then they charge you an overdraft fee and then they say you didn't get paid when you actually didn't get paid keeping your money no excuse zero tolerance for this Bank Bank

I am reporting Avidia HSA to SEC today. I have been trying for two months to get assistance to use…read morefunds from my HSA for COBRA payments. A valid, authorized expense, each time I call I spend 30-45 minutes they cannot help. My logins do not work and cannot reset login info. They say there is an issue with their website. So sorry. They say they will send a form by email to close account and get funds, of course the form never comes. Call back - start over- another 45 minutes of total frustration - polite but useless. I only have under 4,000.00 in the account. But I imagine they must have a lot of funds that go unused, no way to access your funds. I have documented all calls and will file today. Including the made-up names of customer service personnel, Sparkle, really? I know I won't ever be able to access my funds but I can at least notify my previous employer and the SEC. This organization is a scam.

Avidia manages Healthcare Savings Accounts (HSA) for people/clients. Their policy (verified by…read moretheir VP of Operations) is to withhold payments for valid healthcare purchases, even though it is not the banks responsibility to verify the validity of disbursements. Instead, they require that you follow a long process to be reimbursed by check, which allows Avidia to keep your money longer. Quite questionable integrity.