I tried for more than a year to get email alerts on anything going into or out of my account for…read moreeasy, on-the-spot monitoring of my account to deal with isues immediately gven the thievery that goes on. They charged me $5.00 just to close the account.s I would not have closed the account had they sent me the alert s I asked for, for more than a year

If you should find yourself in a position that causes you to leave Ferguson, get ready for…read morefrustration. They take their sweet time returning funds, transferring an IRA to another institution, even getting you the correct paperwork. They will repeatedly lie to you saying "it's in the mail". I moved my IRA CD in September. Took them 10 days to get it to another bank. They then sent me a 1099R which indicated that they distributed the money to me. I requested a corrected 1099R. That's been almost 2 weeks ago. I have been told 3 times now that "it's in the mail". If you want a bank or credit union that can function on a level that is expected of such institutions, be sure to take your business elsewhere.

Everyone I've worked with at this location has been nice and very helpful. I was recently working…read morewith Aaron Shows and he was quite pleasant, friendly, and helpful. I would recommend this Branch to all.

What a great small town bank. It is ridiculously nice to walk into a place where everyone knows…read moreeach other. Plus add in really good benefits for banking with them AND throw in they will follow up with their customers with a call (not a survey but an actual phone call as promised). Who wouldn't want to bank with them?

Zero fraud protection!!! They DO NOT INVESTIGATE ANYTHING!@! One disputedcharge for airline and…read moreanother with 1200 Verizon lost. Have been client for over 15 yrs. They could care less. Spent HOURS ON PHONE AND IN BRANCHES. THEY DONT CARE!! Zero interest earned and no protection. When I tried to transfer to interest bearing account. THEY said it had to be NEW MONEY!!!!! COULD CARE LESS MY EXISTING 15 YEARS EARNED NOTHING. Branch on College Rd across from UNCW could care less if you withdraw everything and leave forever. GREED- ZERO CARING

They have seriously messed up my account and only moved my account there in October. No details on…read morethe private part of the problem but it is bad! They promised a sign up bonus that I am now having to fight to receive it. They lied to me a month ago about filing a report to find out what is going on. Today they could find no record of that report. Should not have chosen this bank. Stay away!