45+ years with a bank that could care less about clients, sadly and they know my investments…read more Guess I will choose a bank that cares and stands by there clients instead of "pick their pockets" when their down !

I have been banking with them for around 3 years now and have NEVER been in the negatives until I…read moreswitched to them. They take money even when you have nothing left ! Like now my account is at -$150, and what are they going to do..?? KEEP LETTING IT HAPPEN !! Save your money, your credit, and your time and DO NOTTT go to this bank. They don't care about their customers, and they make that very clear. Now my credit is messed up and I don't know how long it's gonna take to build it back up.

Zero fraud protection!!! They DO NOT INVESTIGATE ANYTHING!@! One disputedcharge for airline and…read moreanother with 1200 Verizon lost. Have been client for over 15 yrs. They could care less. Spent HOURS ON PHONE AND IN BRANCHES. THEY DONT CARE!! Zero interest earned and no protection. When I tried to transfer to interest bearing account. THEY said it had to be NEW MONEY!!!!! COULD CARE LESS MY EXISTING 15 YEARS EARNED NOTHING. Branch on College Rd across from UNCW could care less if you withdraw everything and leave forever. GREED- ZERO CARING

They have seriously messed up my account and only moved my account there in October. No details on…read morethe private part of the problem but it is bad! They promised a sign up bonus that I am now having to fight to receive it. They lied to me a month ago about filing a report to find out what is going on. Today they could find no record of that report. Should not have chosen this bank. Stay away!

I've never been treated with more humanity with a bank than I have here. I am experiencing…read morefinancial hardship and have still been treated with kindness and respect. I always deal with Molina and Edward who have consistently worked with me to find options for my situation. I wish all banks would treat people this way. Highly recommend

Extremely unprofessional staff and outdated banking system that charges to make a mortgage payment…read moreover the phone and only offers automatic withdrawal as other option. I would never allow them full access to MY bank to trust they would take payment on specific day. I never asked for this bank to buy my mortgage and advice against it. They have treated me like I am a low life during a time of a State disaster with Hurricane Milton making it difficult and unpleasant experience. In less than 48 hours I have was called twice asking why the paperwork I received ( as a pdf file ) in an email was not returned yet, after I already expressed I had no printer and would have to find a way to transfer it . I explained I would send it out priority the next day ( yesterday ) at which time the person asked "when can we expect the escrow payment "? I told them in a couple days. They called again today and asked " where are the documents " ? SAME GUY btw who obviously is oblivious to our prior conversation. I told him to take the escrow from my account and he says " I can't do it until I received the documents " denying he already asked prior to this conversation " when can we expect payment " ? UNPROFESSIONAL and degrading. I am beyond livid. This is not acceptable and not the end.

Everyone I've worked with at this location has been nice and very helpful. I was recently working…read morewith Aaron Shows and he was quite pleasant, friendly, and helpful. I would recommend this Branch to all.

Great place to bank. The staff here go above and beyond to help and answer questions. Definitely…read morerecommend.

Horrible customer service. My wife spoke with Francisco M/oj on 8/22/2022 and asked for a…read morereplacement check. She received a letter on 8/20/22 that said a check was sent on 5/14/22. She called and emailed Francisco later that day, not received any response. Francisco told her the replacement check would go out within two days. She emailed a fedex label for overnight service. It's now three days and the check did not go out. We feel uncomfortable with a financial institution that treats their customers this way. Don't do business with this company.

1 Rating is incorrect. Should actually be lower - but that's the bottom level. Terrible service…read moreand processes. Do not expect the Keesler organization to proactively support customer requests or follow-through. The customer needs to monitor their processes and steps continually or things will not get done and the customer will be left holding the bag. They are not reliable and do not correct problems which they either initiate or negligently ignore.

I feel the overdraft fees are excessive and predatory. Even if you try to add money to your account…read morebefore the payment posted, they will charge you a $25 fee that brings your account negative and makes a snowball effect. I have not used them as my main account for a while, and now I remember why.

The cashier was extremely rude barely made eye contact and told me that she was going to charge me…read morean extra $10 to cash the check that was from their bank. I guess treating the customer like crap and charge them extra money is a way new way to get new customers.

As a college student who already has two main banking accounts, Trustmark was very helpful to me! I…read morelive 45 minutes away from my place of employment and my college, and I cash my checks at Trustmark. There is a ten dollar check fee if you cash a check and do not have a bank account there. So, I opened a small online banking account to do all of my banking and save 20 dollars a month. I went into the bank, sat down with the woman, explained my situation, and she immediately started showing me smaller accounts just to hold my money and pay my school bills. The ladies at the Hattiesburg Trustmark on HWY 98 are extremely sweet, and they know the customers' names and make you right at home. I am extremely happy I decided to do business with them.

I have lived many places in my 72 years of life and in those years have had and utilized many…read morefinancial institutions, never have I been treated as badly as Sunbelt. They don't even appear to live in this century, no international wire transfers, must wait two weeks to access funds from a large check. My Mother passed and they refuse to cash a state check made out to her estate. The are inept to a degree I've never seen before. Recently they made not one but two mistakes in one simple transaction. They had to call me at home to tell me about it, and they were even rude then, like it was my fault. I not only do not recommend but would encourage others to move to any other financial institution. I will be moving to another "bank" ASAP. I'm unsure why my profile shows a Kansas, I live in Laurel MS. I see MANY others agree with my assessment. AI Overview Sunbelt Federal Credit Union (Sunbelt FCU) generally receives mixed to negative reviews from customers, with many highlighting poor customer service, system issues, and difficulty accessing funds. Some specific branches and employees, however, have received positive feedback for their helpfulness. Common Customer Complaints Reviews frequently mention the following issues: Poor Customer Service Customers report rude or unhelpful staff and management, long wait times for assistance, and difficulties in getting problems resolved. System and Online Banking Issues Members often complain about unreliable online banking platforms, incorrect account balances, and systems being down frequently, especially on weekends and holidays, making it difficult to access funds or pay bills. Holds on Funds Some business and personal account holders have reported significant holds on deposited checks, sometimes for weeks, which can impact their operations and access to money. Loan and Account Problems There are reports of issues with loan processing, unexpected fees, accounts being frozen without clear communication, and problems with card services like debit cards being locked for out-of-state travel. Positive Feedback Despite the complaints, some members have reported positive experiences, including: Specific Branch Experiences Certain branch locations, such as the one in Waynesboro, MS, have received positive mentions for their professional and helpful staff. Competitive Rates/Benefits A few reviews praise the credit union for offering good interest rates on checking accounts, competitive loan rates after refinancing, and a good benefits package for employees. Employer Reviews Employee reviews are also mixed, with many mentioning a "toxic" work environment, high employee turnover, and management issues, while others praise the benefits and certain co-workers. For more details, you can visit the Sunbelt Federal Credit Union website or check member review

2 stars is generous - I have been a customer for more than 20 years, but I am leaving this credit…read moreunion - the customer service has declined and I have often been disrespected when I ask for help with something or there is an issue of one sort or another - I can't get answers and I just need a more professional experience. I should have changed 3-4 years ago but the last straw has been found. Sorry I can't give specifics but it is bad

What a great small town bank. It is ridiculously nice to walk into a place where everyone knows…read moreeach other. Plus add in really good benefits for banking with them AND throw in they will follow up with their customers with a call (not a survey but an actual phone call as promised). Who wouldn't want to bank with them?