terrible company. my car was hit by someone under their agency and it took days to get ahold of…read moresomeone to make my report. if you ever have to deal with this agency all I have to say is good luck to you because they don't listen to you and make your case be dragged out for weeks.

I have been insured with Finlan for over 20 years. I have always received the utmost respect and…read moreassistance from them. They have never made me feel uncomfortable with some of my "silly" questions. I recently did a complete rewrite on a homeowners policy. Debbie Zambramski was so patient, knowledgeable and extremely helpful in finding the "special discounts" and advising me the best way to insure my home. I can't say enough about her or her agency.

so I was referred to Chad, I went to his office a few times ( I am old school and like to meet and…read morespeak with people) I finally found him and explained what I wanted and that I wanted to sign paperwork in person. I signed up for homeowners insurance with him and he gave me a quote for auto insurance. I wasn't ready to finalize the auto insurance and asked him to call me in a few days. He Never got back with me-I called him Again- and again-he texted me a few days later with an excuse -his daughter had issues and he couldn't get back with me. Ok, I waited a few weeks, drove to his office twice ( not there) then Tried to contact him Again - no response. then after paying for homeowners insurance, in full for 6 months, I was charged $109 from my account. I Tried to contact Chad Again ‍- after several attempts I got a text from him saying he was dealing with his son's car trouble and would look into my issue And get back to me soon- He never did- I did and figured it out, after on hour on the phone with AAA. He had me sign a EFT - I should have read it and he should have told me. and since he Never did His job to contact me so I could sign up for auto insurance, I was charged an additional fee because I didn't Bundle! Totally Chads fault! Are you serious? I've raised 2 sons-( both Doctors) Never did I use them to tell someone that they are the reason why I didn't do my job! Then I went directly to AAA- I wanted to make sure Chad wasn't going to make any $ from me- Oh, he's an independent contractor and I can't switch to another AAA agent unless I cancel Worthless Chad and wait 6 months. Do Not Use this Insurance Agent!

We have been using Torley insurance group for all our insurance needs and we are very pleased. Chad…read moreis extremely responsive and I never have to wait to get questions answered! He is very knowledgeable and really cares about his clients.

John Reid absolutely five-star from start to finish! He was friendly, knowledgeable, and took the…read moretime to find me excellent coverage at a great price. He made the whole process easy and stress-free. I truly appreciate his outstanding service and highly recommend him to anyone looking for car insurance!

We have been with State Farm for 30+ years. Five star across the board! And Katie Jones is very…read morehelpful, kind and always professional. Thank you for all your help! Elaine Layman

I've been working Northridge for 15 years now. I always get my questions answered and I know…read morethey're working with me to get me the best price possible on my insurance. I use them for both my personal (car and home) as well as my business liability insurance.

Mitch and his team are always there on the line when I need something and work every year to keep…read moreour insurance costs low. One time I was purchasing a vehicle on a Saturday and the agency was closed. I was able to call his cell phone and in a few moments, Mitch had my son covered so he could drive off the lot that day! Great customer service.

State Farm used to be a great place to get insurance, I've been with them for almost 30 years. My…read morehome owners is now being dropped because I have a 20 year old roof. No pictures or real explanation as to what's wrong with my roof. The previous agent used to send someone out to see that the roof is fine. Now you get no help at all. You have to do all the leg work and pay roofers to come out and look at your roof and pray the State Farm gods will let you keep your policy with them while they keep cashing your checks. I rarely file a claim and I think that's pretty good after 3 decades, all State Farm wants is your money. It used to be a company that cared and took care of their clients. Where agents would help and step in when a client was having this kind of issue. Below is a picture of the roof State Farm thinks I need to shell out $20k to repair. Also, they are architectural shingles so they are not supposed to be flat.

After losing a family member unexpectedly, I decided it was time to look into life insurance for…read moremyself. I knew very little about the topic so, like I often do, I went online and began researching. All the options online left me feeling overwhelmed and a bit frustrated. A friend recommended that I contact his "insurance guy" at the Mark Carney Agency. Everyone I spoke with there was friendly and helpful and with just one meeting, we had figured out the best fit for me. I would definitely recommend State Farm to anyone looking for insurance.

I was looking for great insurance at a reasonable price and Ahmed at State Farm made it happen. The…read moreexperience I've had with him so far showed me that he'll bend over backwards for his clients and spend any amount of time needed to make sure they're taken care of.

My grandma helped me find my first car and I was clueless to car insurance and especially what goes…read moreit to the process. Which now I know tickets accident can rack up. Before my first car, my dad let my sister and I share a car so we could drive to School and he had State Farm. I know State Farm is one insurance company to most people but there are many State Farm agents. My dad was with someone else and told me to go to him and no one else. Well u know grandma'a they always do what they want. Especially mine. So I found the car I wanted and my grandma was with me. the dealer told me the stuff I needed to get before I can drive off with it. I wanted that car that very moment. Well my grandma made it happen with amazing help from Cindy Fletcher at State Farm. It was getting late but somehow Cindy made it happen. Especially when most people leave the office either right at 5pm or a couple minutes sooner and if there is a call most people wouldn't answer thinking it might take to long and have to leave later. This wasn't that case with her at all. I don't know if my grandma paid over the phone or what happened but the dealer came back with the keys and I signed some papers and was on my way. This might be long but it's important. I stayed with her with every car I had. Well my grandma wanted a new one and lease it because of her age and she rarely drives. So she let me have her old car, which only had about 55,000 miles and it's an older car but fully loaded. Any how, my grandma passed away last thanksgiving. It was a huge loss to me and then all of a sudden I had so much responsibility and stress and bills and a lot more and that's not including planning a funeral and there a lot of things u must do. During this I called Cindy and needed a lot of help. My car was still in my grandmas name. She gave me the title to changes it years before but I let it go not thinking this could happen. Plus the leased vehicle and now house insurance. Cindy told me to come in and we would figure it all out. When I went in I was scared and nervous and still very upset about loosing my grandma. Her receptionist was extremely kind but Cindy came out and greeted me at the door as well. I assumed the girl up front would buzz her or go and tell her I was there. Cindy coming out and greeting me was very nice. We went to her office and she had already done a lot of the work for me. Which felt good because I couldn't stop crying and was embarrassed and I thought I'd be there for hours. I do feel she went above and beyond to help me in the situation and also talked to me about my loss and it felt good to hear what she said. She helped me a lot more then she had to. So I would recommend her to everyone. She is smart and has a great memory and had contacted me to help with other things. Plus they offer more things. They offer credit cards at good rates, life insurance which is very cheap. Since my mom is ill and can't work or make money, life insurance on me would be the only way for my mom to survive. I know so any places offer it. But at the low cost and the large amount my mom would get. I couldn't pass it up. Cindy is the one that mentioned it and I was grateful, I was scared my mom would be alone and have nothing so this was needed. So a special thank u to Cindy and her assistant for everything.

Extremely helpful, patient and kind. The agents work personally with you and truly find the best…read moredeal and best option available. Screw Geico!

5 stars is not enough!! Brian worked to get me the lowest possible rate on homeowners and car…read moreinsurance in Detroit, a city well known for astronomical rates. After hours of disappointing calls with agents from USAA, Progressive, and more - Brian beat all other offers with the best customer service imaginable. I couldn't recommend anyone better.

I was a loyal customer of 5+ years when Brian Olender decided to lose my business when he didn't…read morewant to insure a house that passed both a home inspection and a strict FHA appraisal. He didn't value my loyalty and will not value you. Find another agent, one who cares.