Nice bank on the inside and out with a super location. I've been here before with my sister…read more I attempted to cash a check without being a customer and was told no exceptions. My sister has an account and provided her name, however it did not matter. 2.5, rounding down.

I have had a long relationship with Old National on Morrison-I am BLESSED to have such a great…read moreteam!!! Amy and all of that team are problem solvers! They solve problems so the customer feels their money is safe, and secure. They have helped me thru the grief and loss of my mother. Keeping me organized helping to address matters that I could not handle during that time!!! Always with a smile !!! At one point, I had a situation where my paycheck was delayed and they assisted me with dealing with this situation - I was so grateful as I had signed up for overdraft protection but another staff somehow did not complete the process!!! I was grateful for their kindness and compassion!!! The bank is also modern and open!!! It has fast service with a smile!! To all my team - THANK YOU WITH LOVE AND RESPECT!!!

Went into this local small town bank and the tellers looked at me like I was going to rob the…read moreplace. They were not very friendly towards me. The manager finally came over to assist me after I had to wait about 10 minutes, even though there were no other customers. Maybe they were stalling me to get the police outside the building before helping me, I don't know, haha. But after talking to her for a few minutes and answering lots of her odd questions, I decided she was not going to be able to help me, and I needed to go to another bank. The only reason I went to this bank located on the intersection of US Hwy 40 and State Rd 9 was because I was already doing other business nearby. All this small town bank did for me was waste 30 minutes of my time. Too many other banks in the area that are always willing to help me, so I see no reason to ever go back here again.

Nice tellers and easy to get in and out to make transactions…read more Nice lobby and very hospitable. I like the area to get free coffee or hot chocolate. Lines are never very long to make a deposit. Tellers are speedy so you do not have to wait long once you are getting helped.

Natco in Richmond was along some of the best, Everyone that was nice and worked hard to help is…read moregone. They have Alot of help that acts like if I got to I'll help You then mostly not handled correctly. They are NOT the nicest people anymore, before years ago when I started my account it was different If I'd have them a review with stars before I'd marked 6 stars Now I'd give them maybe on a good day it would be a 2 I wouldn't recommend it Never again to anyone

I recently applied for a loan a NATCO, I called and spoke to Paige, she was great, she was…read moreunderstanding, very upbeat and positive! I love NATCO Credit Union, as a member for 10 years they have always been there for me, NATCO is a great resource for our community!, God Bless them.

Richard is a great agent, but I can't give him a higher review do to a major incompetent side when…read moreit comes to canceling a policy with his agency. I found better coverage with another company. I had auto pay set up with Richard agency and was with him for 7 years. Never missed a payment, never even had a late payment. They cancelled my policy. I received a "third and final" notice to pay on a bill I "owed" them. How can I owe anything when I'm on auto pay?!?! Never received a phone call about this debt or anything, just ended up with a third and final notice out of nowhere. Ok, so no problem I think to myself. I call the customer care center who back dates my policy and I officially have a 0 balance. The Customer Care guy tells me to disregard the bill and not to worry about it going to collections. Fast forward 3 weeks...BOOM! Collection notice. Lol All because Richard didn't call me and tell me I owed anything! After paying him thousands of dollars over the past 7 years, I didn't even get a call. I thought it was taken care of as I was always an auto payer. Thank God Allstate corporate is competent and has opened an investigation to have this collection fixed and taken off my credit score. It's like he wanted to hurt me because I left. All of this extra work I have to do because of laziness on his service side.

Customer service was wonderful and I had no troubles activating my card and getting help with using…read more my card at the ATM! I LOVE CITIZEN'S STATE BANK especially the people and the new location!

So, they were the lender that gave me the best rate on my motorcycle loan through the dealer, so I…read morefinanced the bike through them. That transaction was fine. I received a call from Sarah Burton who thanked me for my business and explained other services offered. I was in the market for a driveway replacement so I applied for a 2nd mortgage. Danielle took over, and that is where the problems began. I was told the process would take 3-4 weeks, but from the onset, disclosures had the wrong info. Danielle said those were based on a phone conversation even though emails exchanged never discussed that amount. I was approved and we waited on the appraiser. Now, I've been in the mortgage business, and I've borrowed before, but this bank made me signe a disclosure stating that the appraiser and the title agent were both on the bank's board of directors. I should have bolted after I did not receive a straight answer on that one. We waited, and I was unable to contract the work obviously contingent upon the final closing. We began the process on May 9th. I went on vacation at the end of June and still no answer. Upon returning in July, I was called by another processor because Danielle was on vacation. I was told we were ready to close. I asked about the appraisal (which I paid $468 for with flood certification up front after being told only $150 closing fee-another lie). He put me on hold and came back saying the appraiser (who never set foot in our home) called it at 107K. 8 years ago, my home appraised for 125K and since has had a new kitchen, baths, windows, hooked into city sewers, and hardwoods refinished. That appraisal put the loan I was planning out of reach. I emailed Danielle, her manager, and the processor demanding my money back for the appraisal, but received no response. I called Danielle later that week and she was unavailable, but she emailed me that my check would be mailed but she had no idea when. I will tell you that they will tell you how customer service is their strong suit, and had they done anything they promised, I would agree. The bottom line is that the appraiser is a member of the board, and he and whomever else decided to lowball my appraisal in order to sabotage my loan. Bottom line, I got strung along for 60 days and they would not even call me after they screwed me over. I have applied elsewhere, have been approved, and should close in the next 2 weeks on that loan. I wish I had dumped them when my gut first told me to. I plan to refinance my bike loan as well. I want absolutely nothing to do with this institution. And Danielle had to drop off some disclosures she had messed up to my house, and she complimented us on how nice our house was, but came in reaking of cigarette smoke. Pretty unprofessional in my opinion. This review is for the Fishers location, but I am certain that headquarters was aware of the issues as they were blamed for the delays by Danielle.

Used this tax preparer for our 2023 taxes. Due to an error made when submitting our return we still…read morehave not received our refund, and have been unable to get a response or assistance from our preparer. It has been a nightmare. After reaching out to our congress person we will receive our refund by May 1st this year (2026). CeCe & TW

Debbie the tax pro at this location is really nice and definitely knows exactly what she's doing. I…read morerecommend to everyone.