Made to wait an unnecessary length of time. Sat for over an hour waiting for the doctor to see me while he sat and chatted with reps (not patients) who walked in and sat down in his office.
I discussed this with the receptionist and she apologized, but did nothing.
It's understandable if a doctor runs late because they're spending time with patients.
In this case, he simply sat and chatted, during my appointment time, to a couple of men who didn't belong there during the workday without merit.
Very unprofessional and no one seemed to care. It was my first visit. Wasn't seen. The receptionist didn't/couldn't do anything. I had to leave.
The nurse who took my vitals was, however, great. No complaints about her. It's a shame the rest of the visit went so poorly. Now I have to find another doctor and wait, again, until I can see them.
They clearly don't value other people's time. My appointment was booked well in advance.
There was no good reason for this. Plain negligence and lack of care. Very unprofessional and unnecessary. This could have been easily resolved if the doctor had told these men he had patients and to visit him when he had free time. The receptionist should have told the doctor he had a patient who had been waiting, and, not allowed the men to just waltz in the way they did.
Truth be told, I really don't enjoy leaving negative reviews. But this experience was just too bad to stay quiet about. People need to know this isn't acceptable.
Patients should always come first. The staff ought to treat them with the dignity and care they deserve.
I'll never go back. read more
