My PA is great. Other than that it's a total circus. Check in is fine. Then you wait and wait and wait. Wait to be called in. Then you wait after your vitals are taken. Then, after your appt is finally over (takes about an hour for a 10 minute visit with your Dr) you have to wait to check out. And pray that the person in front of you doesn't have a ton of paperwork... You will be there forever because they only have one check out person. And it's literally EVERY TIME! Worst time management I have ever seen. read more

Do NOT Recommend!!!!. Very expensive visits . Doctor Cancels last minute follow up. After multiple phone conversations to refill my badly needed prescriptions they said they would call them in and never did for 2 months. Never read my bloodwork. read more

This is a form of Medical Malpractice. When it comes to communication, they are the worst. I have asked for refills on medicine, the request thru the patient portal. They NEVER reply acknowledging receipt and the ALLEGED nurses make the decisions, NOT the doctor. So, in most cases, the doctor doesn't know you made any medicine request. This goes for other messages thru the patient portal. The alleged nurses in the call center make the decisions. Who died and left the bogus nurses in the call center in charge. If you want to be ignored, this is the medical practice to go to." These issues are at ALL of their locations !! When a patient dies due to their negligence, maybe, just maybe they will change their policies. The owner (Dr. Dacelin St. Martin) has to be ignorant to how patients are ignored. Or he doesn't care. If it was possible they deserve MINUS stars. read more

I am very disappointed with the billing department I went for a doctor's appointment due to I was in pain when I went to check in the girl told me I had to pay my deductible for the year which I had no problem paying so I told her to send me a bill, she called billing and they said that they don't send bills and if I didn't pay it now I had to reschedule what would I do if I had no credit card just suffer in pain I never not payed what I owed them in 8 years and I never heard of not sending out a bill they should be ashamed of themselves.this place is getting to big for their britches. read more

I am not impressed with Dr. Cruz. She treats you like a number. Poor communication skills and people skills. She spent 5 minutes with my mother at her appointment. Met me for the first time and blew me off. I was trying to explain my mom's memory issues and Dr. Cruz just ignored me. Sends in a girl who is very inexperienced to do a cognative test which never was done. Having issues getting my elderly mother's refills. She missed her insulin shot because of Dr. Cruz and staff not doing there job. Dr. Cruz really doesn't seem to care much to explain anything. I guess she is too busy to care. Dr. office says they called prescriptions into pharmacy. Pharmacy says they are waiting for approval from Dr. Cruz. 5 days later pharmacy says waiting for approval from insurance company because insulin was changed to another injectable medication. No one told my mother this at her appointment. How many days will she have to go without her insulin injection? Until she is dead? Worst Dr. and incompetent practice. I had to get pissy with the girl on the phone to get answers. I said to her, you would do the same for your mother. She actually grunted at me. Please don't bother with your ignorant response. Just get the scripts to the pharmacy and do your jobs. I have spent days and hours on the phone calling Cruz and Walgreens. I am beyond annoyed. I don't care to hear more excuses. FYI - You people have rais3d my blood pressure to 180/95 with the stress you are causing me. Please do your jobs properly. read more

Took my son in for a routine appointment and shots. The front office staff was nice and courteous. I can't say this for the providers! We seen a physician assistant named Hollie that kept asking me how my son got his bruises on his arms and elbows. Mind you he's only 3! Never seen this provider before and previous experience with Dr. Shammas said it's completely normal for their age! I felt like I was being treated poorly and harshly judged. read more

Last week I had an appointment with Megan Hernandez APRN and she canceled. Rescheduled for today. When I got to the appointment which was to review my blood test results they said they could not see me because they did not have the ER report. I said what ER I went for blood work. They said for ypur dog bite. I told them that happened 2 years ago. Their system was obviously wrong. My appointment was at 10:40 am and after sitting in the exam room until noon I went put to tell them I could not wait any longer. There was no one in the waiting room or in the halls. So I left and will never go back there again. read more

Wish I could give zero stars. I've been waiting three weeks now to go over serious blood test results with these f!cking people and they've rescheduled with me FOUR TIMES now. Their doctor "Monica" can't seem to figure out how to make her appointments that have been set in advance. I'm done using this place. You wait for two hours to get less than mediocre service. They'll talk to you for two minutes and send you on your way, trying to prescribe you something else. Then I'm sat wondering why I waited two hours in their lobby if my "talking" to the doctor was less than five minutes. The doctors here don't care about patient's health, they only care bout getting "customers" in and out. And the prices are ridiculous! This appointment I was supposed to be going to today that got cancelled on again, was going to be $200(I have insurance) all to just discuss my test results. Which would MAYBE be a 10 minute conversation. They're not even performing any tests or anything. How greedy it makes me sick. read more

The worst ever. The Doctors are abandoning patients without proper notice. The "call center" is also filled with mean & noncaring staff. Last Time I saw Doctor Cruz for a referral all was fine. I unexpectedly took ill and ended up in Oak Hill hospital for a while. I suffered from PE pulmonary embolism. Once released from the hospital I was informed that I "needed to see my primary ASAP...... due to the fact of getting home health care and the need for blood thinners". I have Never had any issues with doctor Cruz. When I call for an appointment I was informed that I was "terminated from doctor's care due to the fact of uncooperative behavior". I did not understand why. As stated there has never been any issues in the years I have been seeing Doctor Cruz. When I asked for an example of said "uncooperative behavior" I was told "well that's what the system says". I was then asked "didn't you get a letter"? I told them I never got any letter and could they please explain what I had done that was so wrong that my doctor would abandon my care..... call center person advised she "didn't know, nothing was documented and a manager would call me back". I waited over 24 hours and no one ever called me back. Due to treatment I received and abandonment of care & No call back... you leave me with No other options but to file formal complaint with the American Medical association. about your center and Dr. Cruz for improper abandonment of care. Hoe dare you treat a sick person like this and I may add ..... you need professionals answering your phones. The treatment was immoral. Because i was refused treatment and a opportunity to try and find out what I was abandoned ...I will now end up back in hospital for treatment of my RE and blood thinners. read more

I am so angry right now I could chee nails and spit rust! My husband and I have been patients here for years are have always been seen together because I am my husband's caretaker. We had an appointment booked today at 10:20. Rick got a message that he was scheduled for 10:40 so, we corrected our schedule and arrived in time for our 10:40 appointment. The front desk clerk curtly told me my appointment was scheduled for 10:20 and I was 20 minutes late and consequently cancelled. Rick, trying to salvage the day, said "Well, we can just go to my appointment." The clerk said No, only Rick could go in. I am his caretaker, remember? Then she tells me My Provider Sarah Jorres is not available - she is on maternity leave. Surprise! Now she wants to know who I want to see. I don't even know who else works there! She is no help at all. All this said. Rick is still recovering from cancer and its many attendant problems including erratic bp and my thyroid medication needs refilling and neither of us won't be seen till God knows when. I am furious. The providers are awesome, their support staff is less than worthless read more

Have loved coming here miss Allison is his absolute favorite, but I've been calling for 3 weeks now to make a follow up checkup and haven't been able to get a hold of anyone... debating switching due to the fact if it were an emergency or something important I litterally cannot get a hold of them. read more

I only gave this review 2 stars because it seemed that the staff truly cared. I went in first thing Thursday morning and was told my prescription would be called at the end of the work day. It wasn't, so I called first thing Friday morning to let them know it still hadn't been called in. By 3:00 I still hadn't received my prescription so I called again to make sure I would have it before the weekend. Here it is Friday night after 7:00 and it wasn't still never called in. To say the least I am very upset and still sick. read more

This is the worst place on the planet. my appointment was canceled because something happened to my Dr. (Carrares). They just said he wouldn't be back. I scheduled with another Dr. But then I had a family emergency and tried to call in and reschedule. They never answered their phone. I called at least 10 times. Then I left a message with their answering service and they still never called me. I recalled there was one other time I had to call in and had the same issue. I ended up driving to the office. This place is terrible. I'm never coming back. read more

The entire experience was stellar. From the appointment ease over the phone, to all of the friendly men and women; from the cordial janitor to the front desk staff, to the tech staff, to the notable bedside manors of the highly knowledgeable practitioner(s) along with the eloquent PCP(s). In 2022, I thought premier customer service at such a high caliber has all but become extinct; however, this facility and this establishment has by far demonstrated and proven otherwise. They've went above and beyond my expectations; in ways that were professional, knowledgeable, and even in sheer thoughtfulness. Lastly, I had noticed that Dr. St. Martin has a series of accolades and high regards on site and online. In my opinion, anyone having the privilege of being treated by this doctor would certainly be able to easily ascertain why that is so. read more

put on a happy face be a little bit more chippy when you talk to a client that's there like getting diagnosis from bloodwork or just seeing a doctor. I was disappointed today with the girl that came in and asked all the questions she wasn't very friendly she was just point blank and then when I checked outi it was very point blank not very personal or friendly at all. read more

Made an appointment in November 2021 for my husband and I since we are new to the area looking for primary physician.  Upon arrival we were told our appointment was cancelled because the doctor we choose is no longer there and we would need to reschedule.  Our time must not be important enough to get a call before taking time off work and driving over.  But ok, we rescheduled for December. Upon arrival for our rescheduled appointment in December was told my husband did not show up15 minutes early so he would need to reschedule but they would see me.  What???  Why would they not tell us that to begin with?  Why set an appointment time then not get seen because you were not there early?  Again, our time must not be important enough to this office. It was their way or the highway.  We took to the highway. At no point do I need to put my health in the hands of extremely unprofessional and rude people. read more

Too much waIting. Waiting 10 min each time I call to be connected to "an available agent". Waiting at least an hour to be seen. Waiting forever for a call back... and I mean forever cause no one actually calls back. I don't feel they really care about my child. the place is not hopeless, but they need to make some changes. read more

Pediatric Review: Everyone is always so friendly. Dr. Shammas or Annalisia are my recommendations!! The problem is that they are short staffed and being spread SUPER thin. Wait times are pretty long but the quality of care is great from the ladies listed above. The office staff is phenomenal! Always friendly and accommodating. My son loves seeing Dr. Shammas. Very personable and knowledgeable! read more

They checked everything that had nothing to do with what I went there for I couldn't understand the Dr And they didn't even diagnose what I have. I have a hernia and I need an operation the pain I'm going through is unbearable and they want to do other things instead of what I went there for. I guess they need the insurance money real bad that's just my opinion. read more

I have been with this office since it was a small business. Though they have grown they are still sweet, attentive, informed, patient and accurate. They even caught my cancer when other doctors ignored my blood work. This is an amazing office all around! read more

I have been a patient at PedIM Lecanto for the past 3 years. I had blood drawn at PedIM Lecanto 3 times for blood tests. I received 3 statements from Quest that the bills were unpaid. I came in with bills from Quest and spoke with the billing department PedIM about why Quest is sending me bills (totaling over 2,000.00 dollars) I was assured that this was just a coding error and they would resolve the problem. I was still getting bills from Quest, so I spoke with PedIM again about billing. So my bills are in collections and my credit rating has taken a major hit. I spoke with Jennifer from PedIM who said that she will speak with Quest about bills and get this finally resolved. Today I got a call from Jennifer (3 weeks later). Jennifer from PedIM said that there is nothing they can do. I would have to to resolve the billing errors on my own, because it has been over a year now and only the customer can resolve the issue. So thank you PedIM for all your broken promises and single handily ruined my credit. it will take months to untangle the billing nightmare that PedIM has caused. Thank you. read more

Only go here if you want to be over-billed and treated rudely. The billing department will tell you "this is not the health department, our services are not free" (RUDE!) after they bill you $250 for a "wellness appointment" which is covered by insurance at 100%!!! So disappointing. I brought my son here for his yearly preventative appointment. Told them that when I made the appointment. NO ONE told me you have to be an established patient in order to receive a wellness appointment. They will bill you $250 for your initial appointment even if you are under the impression its a wellness check-up. Be up front and tell people prior to the appointment that you must be an established patient and you will be billed! SCAM! Oh not to mention the rude front desk staff as well! I had to wait for them to finish a conversation laughing and joking about their kids and using cell phones while standing at the counter. Don't go here! read more

The Benchmark of Patient Care I have longed-for, but have grown weary from a futile search for a physician or clinic that actually provides quality medical care on a consistent basis. After years of suffering from detached, disinterested, ego-inflated and unprofessional medical personnel, I lost hope of ever finding a doctor, who was 1/10th the physician and clinician of my grandfather. One day I read an article about Wilbert Jacobs MD. He just started working at PEDIM Healthcare in Lecanto. This is my review, which are totally biased, but completely truthful. PEDIM is the only clinical facility that manifests all the qualities of exemplary healthcare. PEDIM Healthcare is the undeniable Benchmark of Healthcare, by any physician or group there of; whether in a clinic or in private practice. Every associate at PEDIM exudes the vital qualities they avow, every time you call their office. These men and women DO LISTEN to the concerns of every patient. They DO HELP with any issue that affects their patients. They DO UNDERSTAND how you are feeling and know instinctively what you need and they are diligent in this regard. They also DO CARE, about each individual patient. They care for the complete person, not just a set of symptoms. PEDIM Healthcare are the consummate Healthcare professionals. They are the epitome of dedicated, patient-focused advocates. They are selfless caregivers. Your health and well-being are their top priority. I am genuinely blessed because I have the most superb Healthcare team, who is worthy of the highest praise. I am Mary Swingler, a grateful and appreciative patient. read more

This office is all about making you wait. Wait on the phone for hours just to make an appointment and then wait for hours when you get to you appointment. They don't listen to your concerns or care about you at all, it's all about money and numbers, rushing you through your visit. Don't waste your time or money. Find a physician that cares about you and will listen and help find out what's wrong. read more