Love the people here. Pat does the best line work in the business. Super chill guy, amazing work…read moremakes the process almost painless. The girl at the front is always the sweetest! Will be getting all my tattoos from here specifically from pat 100%

Front counter lady was unprofessional and rude! the old white dude that was the tattoo artist was…read moreeven ruder. He started by yelling at me saying, quote on quote, "the stupidest idea he ever heard" about my tattoo idea. he then continued to refuse me service to me. Later on he tells me a tattoo i got here in the past on my arm is stupid and ugly and how i should not have gotten that. very rude and unprofessional i would give 0 starts if i could.

Pretty nice place! My cousin and i went in yesterday for our first tattoos. We wanted something…read moresuper simple, i believe we got Jason (?). We brought our own photo in. I asked if he could test the needle on my arm before the ink, just for my own reassurance and he did. He was pretty chill and i loved the staff there! Their minimum is $50 for the tattoos.

Paul did a wonderful job on my tatts today!! Thanks paul, customer for life!!! We are so pleased!…read moreMe an my friend!! Thanks for the ink!! An can't forget to say something about Joe!! He's so awesome!! Funny, friendly, an loves to chat! Thanks for the welcoming feeling we received!!

My bestie was in the mood to get tattooed but I know her attention span is... flaky at best. I took…read moreher here so she could look at tattoos I knew she wouldn't get, and jewelry I knew she would. Everyone was super friendly, very welcoming despite her asking about getting a sleeve as a walk in, and in the end we ended up with way more jeweler than I expected her to buy. She got some jewelry changed out, and I came away with a new piercing. Overall, we definitely had fun and got some really cute jewelry

If you're looking to get pierced, definitely make an appointment with Nycole! The whole experience…read morewith her was outstanding, from consultation about the best piercing for my anatomy, jewelry selection, and then the piercings themselves. She recommended a double nostril when I was torn between a nostril and a septum...I didn't even know it was an option and it was the perfect solution for me--I'm so happy with it! We did three piercings at once, and all went so smoothly...truly did not feel them at all. She put me at ease during, and her aftercare instructions were great and they all healed beautifully. Can't recommend her enough (and have more planned soon so will also be scheduling with her!!). Thanks so much, Nycole!

The piercing itself was fine. What you'd expect from a kiosk place. The problem I had was with the…read moreupcharging. The website states free piercings with purchase of earrings. I chose a pair for $88. My bill was for $137. When I looked at my bill later, they charged $95 for the earrings, another charge for the protection plan, and another charge for cleaning solution. I did not at any time request the solution or a protection plan, nor was I asked if I wanted it. I would have said no to both. Be careful if you decide to go there.

Jewelers are kind and courteous. Also, good with kids. Overall, they provide exceptional guest…read moreservice. I would highly recommend this location over all other locations in the Richmond area. I live 45 minutes away, it's worth the trip. -- Loyalty -- If not from overseas, our family gets our jewelry from Pagoda (5+ years now). Only problem I've ever had with the Pagoda company is their change in earring back pieces. Seems the current ones are cheaper quality than that of which they had few years ago. Always get coverage it's reasonably priced and helps in case a manufacturing error occurs.

This place is awesome! I got my first tattoo here and the artist was understanding and also very…read morehelpful in letting me know the process! He also followed up after the tattoo was completed to ensure healing was going well! Highly recommend this place! Very talented

Preface: whenever I'm unhappy enough with service to leave a less than stellar review, I take a day…read moreor two to figure out if I'm just frustrated, or the service/experience was legitimately bad enough to warrant that review. I'm super glad I did in this case, since a friend pointed out something I hadn't realized. I came in based on excessive amazing reviews of both tattoos and piercings. I went in initially on Saturday evening spur of the moment, but was told the piercer had just left for the night and wouldn't be back till Tuesday. That's what I get for not making an appointment or calling ahead, but like I said, spur of the moment. They told me she'd (Karina) be back Tuesday. I figured if they're referring to a single piercer, then she presumably has experience with this piecing and decided to come back Tuesday. So I went back on Tuesday. I called ahead but didn't get a response. To their credit, I got a call back after I went in 20-30 minutes later and they had been packed when I came in. I guess Karina is the only piercer that does the bridge piercing, so after she cleaned up, I came back and she prepped my face for the piercing. Maybe she could tell by looking that I had the anatomy for the bridge? Idk. Then she put the marker on my face and let me check the placement and had me lay back. She didn't even offer to let me see the piercing first, I had to ask. She was intending to use a curved barbell, despite many other piercers advocating the straight one to avoid changes in tension, to prevent gravity from pulling the curve downward and making the claim of reduced tension redundant, and mitigating rejection risk. I believe the piercers that I've followed online, blogs, Instagram, and tiktok. I don't think I can do research and know more than a trained professional, so I read what the professionals said. When I asked for a straight barbell, she seemed frustrated and claimed she didn't even have any straight barbell options despite having a full container of barbells labeled as such and insisted that she's been piercing for 19 years. (Idk their gauges but it was definitely unbelievable considering the boxes were labeled "straight barbells") I'm not trying to negate her experience, but I felt very judged for both wanting to know and having an opinion on what went into my body. If I want to mitigate rejection risk, why should that option be judged? This is a piercing I'd like to keep. It wasn't until I called my second option for the piercing and was asked a few questions and told the pricing that I realized none of that had been discussed at West End Tattoo & Piercing. I even had to volunteer my medication list as described in the paperwork, since no one asked. I wasn't told their pricing before she intended to pierce me. I don't know what the tattoo process is like here, since I've never been for that, and I definitely verified the other location pierces with straight barbells. Lesson learned. I will say everyone was friendly and welcoming until I questioned the piercing jewellery, and the decorations are awesome, but I won't be back, even for a tattoo. Added after reflection: omg, no one spoke to me before any expected piercing about after care, possible migration/rejection, other risks like scaring, etc. I hadn't initially recognized that lack due to my own research following other piercers, but recognizing it now is terrifying. 2* because they were very welcoming when I walked in, and willing to squeeze me in without an appointment.

Dave Zobel is pretty much Jesus with a tattoo gun. He's always taken good care of my fiance and me…read more All Zobel all the time. No artist compares. Zobes for life.

Got my first tattoo at 73; Rico was outstanding and I wasn't concerned at all. He is incredibly…read moretalented and and couldn't have been nicer to me. I am thrilled with the outcome and planning for my next one.

The guys at Liquid Metal are true artists!!! Worked with Ty on a custom nature 1/2 sleeve. i had…read morean idea of what a wanted. had drawn a rough sketch. in the past with other studios the staff would just be like "nope that will not work" "cant do that" "that will not fit properly" and i always left feeling i interrupted their day. When i walked into Liquid Metal and asked for Ty, he came out asked what i was looking for. I had my little sketch, as he was looking at it, the artists came over started to ask where and what style, they were feeding off one another and asking and listening to what i was looking for. it was almost like kids around a candy jar - they were excited to talk their craft. right away you can tell everyone of them still has the passion for the art and love creating. I knew i was in the right place when Ty simple said "this would be fun i'd love to work with you" the first session he took my idea and free handed my entire 1/2 sleeve, then inked in the outlines. This was a four session tattoo. Ty took what was in my head, what i put down on paper, as rough as it was, and turned it in to the most amazing piece of art. what amazed me the most was when he free hand drew it out that first day...he laid it out on my arm perfectly the first time. the fit, the layout the concept all matched what i wanted. His skill, experience and just artistic ability truly showed that day!!! and each session thereafter it showed again and again. AMAZING! simply said. picture does not do it justice.

My daughter wanted a tattoo for her birthday so we headed to Lucky 13 around Noon on a Saturday in…read morehopes we could beat the crowd. We went to Lucky 13 a couple years ago and really enjoyed the experience so we knew this was the perfect place to go. As soon as we walked in, it was pretty packed. I planned on getting a piercing but when my daughter and sister consulted about a tattoo, they were about 5-6 people ahead of them but they put their name on the list in hopes it wouldn't be too long of a wait. The piercing area was a little busy but the wait wasn't long at all. The majority of their piercings are $20 so I decided on the Forward Helix and my Third Ear Lobe piercing. My piercer was great and made sure I liked the placement before piercing my ears. While we waited, I also bought new jewelry for my Naval, Tragus and Rook piercings, which they changed out for me. With jewelry being only $10, I felt like a kid in a candy store lol. Unfortunately after about an hour, my daughter and sister didn't move up in the wait list so my sister decided to get a Tragus and Second Ear Lobe piercing and we decided to leave. The service at Lucky 13 is great and with it being a pretty popular spot, expect long waits for tattoos! They open at Noon on Saturdays so definitely be there as soon as they open to avoid long waits. I absolutely love the pricing of the piercing. For $90, I got 3 piercings and 3 pieces of jewelry. Definitely check them out! Update: My Forward Helix jewelry did fall out after about a week so make sure the jewelry is very secure before leaving.

I've been coming to lucky 13 for a decade now and have nothing but nice things to say. Abel has…read morebeen my artist for years and Ill continue to use him until I run out of space on my body. The staff is friendly and welcoming and the artist are professional and accommodating. Definitely a staple of Richmond in my eyes.