Dealing with this bank is annoying at best. The banking app doesn't show transaction updates in a timely fashion, letting a dozen transactions sit in pending for three days before reconciling. On a weekend, I can wait five days before a deposit or purchase moves past pending. Recently, It was a check from someone else using this same bank! Why does it take a five day business week to ensure funds your own bank already has? On a check under $200! The open hours to go inside for customer service are not realistic for those of us who work. And when my debit card was hacked last month, CNB said I had to go inside a branch to order a replacement. Great, except you are only open during the hours I work. So I had no way of accessing my paycheck for two weeks until I used PTO and lost a half day of work in order to access the lobby hours. Couldn't do a regular bank transfer unless I waited multiple days for the transaction. Turns out they also have a limit on Zelle transfers, so I couldn't even send myself money to another account instantly after a few days. I don't own paper checks. I don't pay bills by mail. Yet this was their suggestion? They have my direct deposit every two weeks like clockwork, but won't let me get that money out since my card got hacked. So as a bank overall, CNB is a dumpster fire. This particular branch does have great employees, however. I especially approve of the young man with autism. I always look forward to seeing him and utilizing a business that supports inclusive employment. Yes, he is talkative. But he handle my business very professionally every time. I have seen horrible behavior by other customers toward him and the other employees nearly every visit. None of it as a result of poor customer service. They came in rude and insulting, targeting the man who was different. I hope management remembers that their employees are faced with the bottom of the barrel as far as customer base at this location. They will be unjustly verbally harassed and insulted daily. I support the employees at this location, but not the bank as a whole. read more

Super fast. Staff were professional. The space was clean and neat. They even had coffee and suckers/lollipops! read more

City National Bank - Exterior - Banks & Credit Unions Near Me - Ranson, West Virginia

I was in there today, and they have a young teller named Mason. Rude as anything! City National has changed so much. It used to be such a small town bank. It hasn't been the same since Martha retired. I almost closed out our accounts today. Do better City! I'm not the first to comment on your rude tellers in Ranson! read more