Horrible customer service from Janice Roberts in their mortgage department. Called on 6/13 and 6/14 about a home loan. She finally returned my call after two days, and then advised she'd need to look at the property before starting a loan application, and was going to do that by Friday morning 6/15. Got no response to messages left about her review of property on 6/15 and 6/16. Finally got ahold of her on 6/18 when she advised she didn't want to pursue offering a loan on the property for unknown reasons. So end result is we got nowhere in 5 days due to her flippant and couldn't care less attitude towards potential customers. This leaves us in a precarious position with deadlines looming on our contract with the seller. None of this should have happened. Take your business elsewhere, Janice doesn't care about taking care of business or customers. She's already lost business from our Coldwell-Banker realtor, don't get suckered into a dead end time-waster like we did - go elsewhere for your loan needs. read more

I would give them 6 stars if I could! Many years back I switched from Bank of America (who I hated.... hated, hated) to CNBT. I found them by searching for banks that automatically refund ATM fees. At CNBT they act like they actually care about having you as a customer... such a change from BoA! Their interest rates are great, it's easy to get ahold of them on the phone, and their online banking system is easy to use and well put together. I live in SF so I use it as internet only and occasionally have to mail in a check for deposit. But it's not really a problem since I do direct deposit and don't use checks a ton anymore. I really recommend these guys, it's weird to be so enthusiastic about a bank but what can I say, they're good! read more

I hate banks. I hate their fees. I hate their lack of service. I hate their big buildings in downtowns everywhere. That being said, I love CNBT. They have exceeded any and all expectations I have ever had in a bank. 1. They have a change machine (no need for coinstar and their 8% fee). 2. They have the a chat function on your website to ask a question to a live person, that gets great results. (also have online banking) 3. They pay interest (~3% right now) on my checking acct. No minimums. 4. They auto-refund any ATM fees. 5. They have free popcorn on Fridays! 6. Their teller's are very helpful and always the same. 7. They credit deposits before any debits each day so no insufficient fund fees are easy to avoid unlike other banks playing some 'clock game'. The only draw back is that they are in Taylor. However it's easy to transfer money to and from other bank accounts so you can make deposits at a big mega-bank and just transfer it to your CNBT for that rare check you get. Else direct deposit is the way to go. read more

I have banked here for years but no more. Thier recent attempts at technology is horrible. I use thier mobile banking app. Takes 3 or 4 times to go thru. I get email" deposit recieved". Then a day or two later i call from bank saying image not good on thier end. Same result with atm deposits. I have 3 checks on my desk that i have been trying to deposit for a week! Looking for another bank. read more

This bank is awesome. If you don't mind doing all of your banking online, this is it. All of my ATM fees are reimbursed, and the staff is very friendly. No minimum balance required and the perks get better and better. It's worth giving them a call. read more