Let's say I, a black woman, set a date to meet with you about crucial documents. You take two…read morebusses to get to the meet. You arrive to find a Post Malone doppelgänger. And instead of taking his time to go over the important things to be discussed, the lookalike whizzes through a summary, barely looking up from the page. You're kinda pissed now, right? Welp, that was me yesterday. I've been looking for a new doc since the oneI loved stopped taking my insurance. The company recommended Dr. Singh when I requested a female doctor and sent me a new card with her as my PCP. I researched her credentials and had my first appointment in August. She was kind and patiently answered my questions and took some blood. I felt like I'd trust her more over time and was happy to have a closer doctor. She told me to return in a few weeks for test results. I've been anxious about my kidneys and metabolism. Dr. Singh has two offices blocks apart on Liberty Ave. For my follow-up, I went to the family practice and was told that she wasn't there, that she wasn't in at all. The urgent care did have my appointment, and a lovely nurse took my vitals. Then, a male doctor walked in with the sheaf of my results. He sped through the numbers along with some template patter about eating fruits and vegetables. The average doc spends 17 minutes min with a patient. This guy was done in less than 12. I felt like a speed bump, an intrusion in his day. He told me to come back in a couple weeks. I knew that my return was dependent on seeing Dr. Singh, the PCP on my insurance. The receptionist said it's hard to get Dr. Singh since she's usually at her third practice in Hicksville. I walked out, annoyed. But I ended up at the family practice and asked if there's a female doctor who is regularly in the office. I was given her card and am deciding if I should make the appointment. Or I could switch my insurance so I can return to the great one I have been seeing for years.

If I could give -5 stars, I would. This is a terrible place with unacceptable customer service…read more They failed to provide information they should have given us from the beginning. When we returned to get that information, we were told the account was inactive and therefore they could not access it--something that should have been clarified earlier. I spoke with a man named Rehan and another named Sam. Sam hung up on me more than three times, and every time I called back, I had to repeat the same issue from the beginning. After explaining everything, they would say "one moment" and then disconnect the call. This is absolutely terrible service, especially from people who are supposed to be patient and helpful. I do not recommend this place to anyone.

Listen to the reviews and don't come. The false advertisement goes hard here. X rays advertised…read moreeverywhere but they never have a tech smh.

This place is so unprofessional. For one the doctor prescribe the wrong dosage of antibiotics for…read moremy 6 year old daughter. The pharmacist knew the dosage wasn't right. I was stuck sitting in the pharmacy for two hours until the pharmacist can get through with the doctor to verify the prescription dosage. The staff is very unprofessional and I really don't know how that place is running. If the doctor could make a mistake like that then she shouldn't be practicing medicine. I will never recommend anyone to go there. I will report her to the board of medicine. And the staff is just there but not there. They're busy on their phone joking around. 0 star

Recently moved. Did a walk in, with self pay. Ended up having a Dr. Singh, she was very sweet and…read morehad a nice manner throughout the whole experience. I ended up having Strep throat and was prescribed with the medications in mind. The staff here from front desk to MA's are very sweet and informative and attentive to questions. I got a follow up call shortly after and I was well recovered from then. Overall great location, shortly moved and do find myself wanting to come back there even if I moved out the neighborhood.

This more of an issue of request something and getting a lot of verbal feedback. Also extremely…read morelong wait time with only two patients. If it's an urgent care the wait should be 25 mins at most not over an hour. Especially if it's just for a Covid test.

I've been to this urgent care multiple times since we moved into the area & I have nothing but good…read morethings to say about my experiences here. The staff has always been friendly, kind & caring. The doctors as well. You can book appointments online or just walk in. Email & text updates are convenient. The place is clean & my wait time has never been too long. Zero complaints. Two thumbs all the way up!

I was going there for a while and the doctors are very good and everyone is pretty nice.; However…read morethere billing is ridiculous . I was never notified for 3 bills (visits) from a year ago and suddenly got a letter from a collections agency that I owed 3 bills. How could it go to collections if I never received a bill. Be careful using this urgent care. They certainly lost me, I wont be back.

Front desk and Nurse were perfectly professional. Dr Mikael Shpak was rude and condescending. My…read moreson was bitten by a friends dog on Christmas Day and I wanted professional opinion if there was a reason for concern. The doctor could've delivered the information with courtesy and professionalism.

I made a last-minute appointment this morning after feeling very achy and slightly feverish since…read moreWednesday. I initially thought it would pass on its own, but it didn't, so I decided to get checked out. I wish I had gotten the names of the two women who assisted me--they were incredibly helpful and had such a pleasant demeanor. I would definitely recommend this walk-in clinic! Diane

After being denied COVID-19 testing during Omicron variant at a competitor Urgent Care due to…read morereaching the maximum limit of first 150 patients per day, I decided to go elsewhere as Urgent Care health clinics are popularly appearing all over town. Silver Star Urgent Care service is efficient, organized and effective with respect to patient's privacy and customer service. Registration can be completed via their website, the preferred method, but I mistakenly did not checked "I agree" and was distributed paper patient registration forms. The security guard is very helpful, very welcoming, very eloquent spoken, well mannered with customer service, and very patient with directives for triage, intake and registration, patient waiting results, and post care advisement for COVID-19 CPR results. The waiting area is large and seating is setup as per CDC guidelines of six feet social distancing. Four stars as unlike their competitors, Silver Star does not distribute any medical advisement materials of what to do when you tested positive. Furthermore, four stars because the technician blatantly aggressive inserted the swab entirely upward inside my two nostrils' canals which, my opinion, is certainly NOT medical necessary as per CDC guideline "insert the swab no more than 3/4 inch (1.5 cm) into the nose" and was immensely painful as the Gates of Hell!! The physician or medical technician was NOT gentle for the swab insertion into my two nostrils' canal as I squealed in abject pain loudly! There is no empathy, and no compassion from this inept medical personnel. source: https://www.cdc.gov/coronavirus/2019-ncov/testing/How-To-Collect-Anterior-Nasal-Specimen-for-COVID-19.pdf

Zero star. Irresponsible and liars about COVID testing. They tell everyone results will be…read moreavailable within 72 hours (3-days) but that's not true. Never got a call from them after 4 days after testing, not a call after 5 days, nothing after 6 days, 7 days, 8 days, etc. We kept calling them but no one ever picked up, always went to voicemail and they don't like to return calls to people. When they do, they continued to lie about when the test result will be ready. Their speed of handling COVID testing is ridiculous and their lack of communication to patients is irresponsible. Go to CITYMD or other testing places instead.

I went to this place for covid testing before and everything was fine. I went here to my dismay…read morebecause I was feeling unwell and the ER was simply too far away. Let me go grab my glasses.....so I get there, and I'm called to the back, did some urine and gave them 4 vials of blood. I was going through it so I had them test me for a couple of things, but I also asked for an STD screening because I also haven't had one in about 6 or so months. Now....I already have wild fears about doing any kind of testing but especially STD testing. Called the next day for my result and this vile creature told me that I'm infected with the big ole herpes. Now as a medical professional...did I do any vaginal swabs? Complain of sores on my precious vag? NO!!! Why I oughtta sue you for pain and suffering!!!!! Where did you get your degree? No kinda phone manner....no kinda nothing. Just..."You have genital herpes. Can I get your email address." I'm so glad that the functional part of my brain pushed through and I had my PCP read this test result....JESSICA!!!!! If that's you cuz I forgot your lameball name!! I don't like you. BTW....the girl who drew my blood and the lady dr that addressed me are wonderful. #BlackQueens #FireJessica

I came here to get covid tested because a few people I know tested positive for Covid. I made an…read moreappointment online for my covid test but I still had to wait an hour. The waiting room was packed and people were waiting outside also. Covid testing was free through insurance which was nice and they make you wait for your results in the office. They need to have a better system when they call the name because it was super hard to hear if you are waiting outside. Also, the staff looked overworked. They need more staff and better organization. I liked that they have a parking lot but FYI this is really not Howard Beach. They are really in East New York not Howard Beach!

Worst medical office experience I've ever had. Arrived at 9:00 AM for a scheduled appointment and…read moreit's now almost 11:00 AM with no doctors in sight. Three patients were called back hours ago and are still sitting there waiting, which says everything about how this place is run. It's obvious that appointments mean absolutely nothing here, as there is no functioning appointment system being honored. The waiting room is overcrowded, chaotic, and continuously filling up, yet there is absolutely no movement or urgency from staff. No explanations, no updates, and no concern for patients who have been sitting here for hours. This office has zero respect for anyone's time and operates in complete disorganization. If you value your time or basic professionalism, do yourself a favor and go somewhere else.

I experienced the best quality of care with Dr Stephanie today. She assured me that I was going to…read morebe okay. She has a lot of compassion for helping patients. I am glad that she was able to help me today. I wish she was my primary care physician. I'm The world needs more doctors like her!

Came in for cold sores, receptionist was very sweet. Doctor Waiho Lum left the door wide open…read moreduring my examination and let the entire office staff see my sores. I had to tell him to close it when he walked past the second time. It was a humiliating experience and a complete violation of HIPAA laws and patient privacy. Please go somewhere else!! These people will embarrass you for needing patient care

No one was there when I went. It was snowing so I'm sure that helped. Easy access off Queens blvd…read more It looked like a clean office. Didn't resolve my issue but at least I had more peace of mind at the moment.