We love it here. Beautiful apartments and amenities. Cordial staff. Responsive maintenance. Fun…read moreactivities.

Awful customer service. Took our application fee, then ghosted us for weeks. Terrible place - stay…read moreaway.

I love everything City Side apartments has to offer. Best…read moredecision I have made in a long time. You won't be disappointed. Also, the best location in Downtown Sarasota. Galleries; shops; restaurants; Blues club; the beach; Siesta Keys is about 15 minutes away from City Side. There is an opera house; library; Vin Deiesel for concerts; Sarasota film festival; Whole foods. So much more. Main St. is in walking distance. So is Lemon Ave... Marge Mastro

Signed for an apartment 6 weeks prior to my move-in day. 5 days before my scheduled move in day the…read moreapartment complex called to say my move in date is no longer applicable because of a maintenance issue in my unit. I asked to switch units or have some sort of grace and I was sent an email explaining nothing would be done for me and my lease will be cancelled. I would highly recommend to look elsewhere because this has thrown a wrench into my move to Tampa- 5 days prior to the date of my move. This is insane.

My aircondmotioned we t out and IOscar was here AsAP to fix it. He is always kind and respectful.read more

Oscar is very thorough. And completes his work orders as…read moresoon as he gets them, he is an asset to this company and the residence of the terraces .

Edit- after my review they refunded my cleaning deposit and apologized for the dishwasher…read more I changed to 5 star because I really did love the place. Beautiful pool and common area on the rooftop, comfy bed and close to everything. Thank you!! We stayed in one of the guest apartments while visiting our friends who live here. Loved the location and the fact we had a full kitchen and easy access to all the amenities, especially Publix right across the street! On the down side. We had to buy some trash bags, there was an exposed power strip that was very overloaded and when we opened the dishwasher to look for coffee cups it was full of stale dirty water and mold on the dishes inside. I'd think for the $65 cleaning fee, the place would be clean. Other than that bit of grossness, we enjoyed our stay.

Decided to renew my lease for year 7. The past 3 years they agreed to waive my bike storage fee…read more This year they refused so I told them I would store elsewhere. Without giving me any notice to move my bike they locked me out of the room. They also made no effort to agree to the other terms of the lease renewal. I had to remind them I was supposed to get a free unit cleaning. Currently not seeing any improvement under the new owners either.

So over all my experience was positive " The proximity to shops or parks, the responsiveness of the…read moremanagement, or the layout of the place. I like the location, amenities and everything come with the maintenance issues absolutely love it. Thank you so much The Loop at 2800

Warning: Do not visit this company's website or contact them unless you are absolutely certain you…read moreintend to become a customer. I have never been so overwhelmed by phone calls, emails, text messages, and follow-up attempts from any business. Since Monday, and today is only Wednesday, I have received approximately a dozen emails, half a dozen text messages, and multiple phone calls. Despite repeatedly opting out and unsubscribing through multiple channels, the communications continue. What's frustrating is that this company offers exactly the type of housing I'm looking for. However, I have decided not to do business with them because of what I consider to be an extremely aggressive, inappropriate, and unprofessional marketing approach. Not a single other company I contacted has behaved this way. As a result, I will be leaving a one-star review for every unwanted marketing email I receive going forward. My company is currently relocating several people to this area, and I have already advised all of them to avoid interacting with this company online. The relentless follow-up and apparent disregard for opt-out requests have made the experience completely unacceptable. Absolutely ridiculous.

The longer you're a resident here the worse you get treated and the more rent you pay. I've been…read morehere for three years. Writing this review today because they refuse to turn the heated pool on in December because of a Green initiative! They advertise a heated pool that you cannot use. They promise to take care of landscaping issues for two years and never do it.

Laura carmella and the mantanance staff are all the sweetest people ever. The ammeneties the people…read morethe staff the pool evrrything is absolutely amazing im so thankful for these condos to be here

I can't say enough wonderful things about living at Banyan Trail. Starting with Joy, the office…read moremanager. Always friendly and helpful. Michael (maintenance ) can fix anything. The apartments are comfortable and cozy. The grounds have beautiful Florida oaks and Banyan trees. The complex has a lovely pool and grill area. A pet area is a perfect place for your dogs. I highly recommend Banyan Trail Apartments.

I am very impressed with the management here. Joy was a pleasure working with. She was helpful and…read moretried to find an apartment for me but unfortunately they didn't have any openings. I was sad because I really wanted to stay here because of the great reviews and location. Thank you Joy for your kindness and professionalism. Happy holidays.

BEWARE Office staff…read morelead by Hannah are malicious unhelpful and think your children stepping in dog poop is funny. They will sneak bogus charges in your bill without notice. They will tack on fees any chance they get. Hannah will intentionally avoid you at all costs. They will laugh in your face and not respond to you. They will ignore you on purpose and the only way to get any response is by reaching out to corporate and then it's still a 50/50 shot. Apartments are cheaply made. Maintenance and upkeep is awful. Management is literally the worst I've ever seen in my life. It makes me sick that I got roped in to living here for another year.

This place is horrible in general. Considering the poor construction quality of the apartments, the…read morerent is expensive. The office service is a disaster. We were without AC in our apartment for almost two months, and despite complaining to the office every day, they did nothing to resolve the problem. The common areas are dirty and are cleaned only once a year.

Great community! Beautiful well kept grounds, helpful staff and friendly neighbors…read more I especially love walking around d the lake, the pool and grills.l

Excellent place hard to beat amenities. The leadership and staff members from Maintenance ( Caleb &…read moreJames) to Lease Agents Rose ( Sandra Bullock's Double!!!), Jesse, and Abbey (Asst Mgr) are all outstanding. These people STRIVE to get everything right for you, friendly, professional and genuinely very good humans. lol. I've looked at many "good" places and this place is a 9.5. I don't give 10.

Have been at the tides for 5 months now. Leasing office staff and maintenance staff have been…read moreincredibly friendly and easy to work with. The property itself is beautiful, my 2BR unit was super clean on move in, and the neighbors I have met are all friendly. You can read between the lines with the negative reviews.. some people you will never make happy lol.. Highly recommend this place!

We rented at The Tides for a short time as our house was completed early and it was a good…read moreexperience. The stand along tiny house was just perfect with regard to privacy and little to no noise from neighbors. Would definitely recommend them for anyone looking for a rental but don't want to be in an apartment.