This the 2nd or third time we came here because their CD rates beat anything we found online …read more.. even the online only banks. It's an hour drive for us but always rather deal with some place that has a physical building and employees you can see vs some online place. I realize those online only places can usually offer better because they dont have to maintain the bank and number of employees. Bottom line is cheak out their cd rates and compare. When you google best rates they dont always show up.

This bank is the worst in caring for and about its customers…read more They misapplied two (2) months payments of over $20,832.00 and then reported me to the credit reporting agencies as being over 30 days late without ever sending me a notice. I would not have known unless I had checked because of wanting to take advantage of dealer financing on a small item and was denied credit because of their mistake. When I brought it to their attention they were defensive and arrogant even after I sent them copies of my canceled checks that they had cashed. Their stupidity and disorganization has caused me a great many problems. I would avoid doing business with them . They are backwards in their approach to business and not customer oriented. The worst bank I have ever encountered.

To my friends, sorry for the long post. I was wronged and this company has severely mistreated…read moreme.Wright-Patt Credit Union I had a car loan from a private out of state seller. The bank specializes in these kinds of loans and told me they would handle everything. Almost three months into the loan and they still have not done any work to obtain the title. At best they ask vague questions just to the BMV just to make a note that they called. They literally told me they couldn't find the title and I told them numerous times what state the title was in. I ended up needing to file against them with the Ohio Attorney General's office per the BMV to get on an exception list so I can renew my tags. I was not added to the exception list and WPCU has neglected to submit the title paperwork to Ohio for me to get car plates. I had to make almost every single call to the BMV to find out next steps. I went to the BMV only to find out I was never added to the list so now I have a car that I cannot get tags for or plates because WPCU has neglected to file the necessary paperwork when they know where the title is and how to get it. They refuse to contact the Attorney General Office to request i'm added to the list to make this right. Additionally, i reported this incident to consumer affairs who regulates them. They have failed me as a consumer. I trusted them, and this contract for a car they cannot even secure at this point is baffling. The audacity to refuse to place my loan in a 0% interest deferment due to their negligence is impressive. I have told them numerous times where the title is and in what state and I have verified this information upwards of 10+ times and they fail to document it. Additionally, they have failed to even attempt to resolve this issue by filing the needed court paperwork because they say they cannot. They have POA paperwork from the previous owner so that is simply untrue. They can literally file the paperwork to secure the title. They want ME to pay the cost to secure the title from another state. Their are unwilling to come to a resolution. I feel bullied by this corporation in their half-hearted vague attempts to help and trying to gaslight me into believing it when i'm the one making all the calls and doing all the work. They didn't even know what paperwork they needed to file or how to. If you want this kind of problem by all means, open accounts and get your loans. Beware that working with this financial institution has been a complete nightmare. They will tell you they are trying to help and make half hearted efforts to make themselves look good on paper and do absolutely nothing and make you do all the work.

Was a dispute over an ATM deposit. After over a month of promising me they would investigate and…read morecall me they never did. After my 4th call I was told the machine counts the money 6 times and they weren't going to credit account . Have had them for over 25 years. I can no longer trust them with my money or their promises