This is by far my favorite PNC location. They welcome you with a warm smile and if they know you by…read morename they will even say " Hey Jourdan " or " Hey (insert your name) ". They are quick and do a great job of making sure everything is taken care of, as well as making sure you don't need help with anything else! They are most definitely the BOMB!!! Check them out! -K!NG

Just like any huge corporate entity, they don't care about their customers. I have a mortgage with…read morethem for approximately 6 years, and I missed a tax property payment. I paid the payment after the due date, but PNC's payment went through first, so they charged me outrageous fees (claiming that their huge corporation was hurt by having to "loan" me that tax payment). My payment paid forward the. Next 6 month property tax, and I paid the following 6 month property tax. They sent me a check for the overage I paid for property taxes, but refuse to go back to my initial monthly mortgage payments. Now I'm charged interest on money they "think" I need to borrow for taxes every month. MY MORTGAGE IS 60% higher than before they decided I couldn't be trusted to pay my taxes. (Again, payment made a few days after deadline. One time in this property's 14 years of mortgage history.). I called several times asking to have my mortgage brought back to the agreed upon payment, and they gave me a sob story about their organization being hurt by having to pay my property tax once. After 18 months of paying my own taxes before they even got billed, I wrote a letter asking if I could have my taxes withdrawn from their loan. Again, they told me to jump in the lake! Yes this is the epitome of the abusive relationships banks have with clients that practically destroyed our country several years ago. HOW MANY PEOPLE CAN AFFORD A 60% INCREASE IN THEIR MORTGAGE???? That's EXACTLY what these guys are "banking" on. Shame on them. GET YOUR MORTGAGE FROM ANYWHERE ELSE!!!

Ryan and his team were amazing to work with.. very knowledgable and made sure I got the best deal…read morewithout cutting corners. The experience was a breath of fresh air!

We needed Notary Service on a few documents. We selected Richwood Bank as our local bank since…read moremoving to Springfield OH. Learning this service could be provided by employees of Richwood Bank, we stopped on a Friday afternoon. The Employee provided prompt helpful service !! He was a very cheerful young man who was more than willing to take care of all of our needs. I would hope that he gets credit for his help with both my wife as well as my self. Thank YOU !! Marv O.

Richwood bank is not customer service oriented. I have been banking with Home City Federal Savings…read moreBank for over 30 years and never had an issue. I would go into Home City, say this is my goal, and they would figure a way to assist me with obtaining that goal. Richwood purchased Home City in 2019 and I have had a horrible experience since that point. I had a title issue with my home that was financed through Home City. Home City extended my loan out 1 year to allow me to get the issue fixed and try to get refinanced. The people at Home City advised they could continue to extend my loan out for a small fee until I was ready to refinance. Never missed a payment. My Home City loan was due June 1st 2019. My family and I are trying to move into a new house. We were under contract and in order to not pay closing costs we tried to extend the Home City loan out. Richwood did extend it out for 30 days (although they made it sound like it was such an inconvenience). The initial house we tried to get fell through, but now we are under contract again, due to close at the end of August. Richwood will not extend the Home City loan out any further. Thus, I have to pay over 3700 for closing costs to Richwood for a house I will be in for less than 30 more days (it is a $100 fee to extend the loan). Why would Richwood do this to a long time, dependable customer? Maybe it is because I choose not to go with them to finance my new home at a 6% interest rate. That is a worse rate than one of those internet based lending firms that throw money to anyone, which quoted me at 5.35% (the rate I got was 4.3%). Do not agree to a mortgage with Richwood until you have shopped around, you will overpay. I will end this with a quote from another disgruntled Richwood customer, "It is tough to do business with a bank that is stuck in no man's land. They are too big to be little, and too little to be big. That is a dangerous place for a banking institution to be."

Catastrophic lack of communication, they helped me file an extension because they didn't have time…read moreto deal with me, assured me they could take care of me, and then ghosted me when I tried to pick things back up to file. Had to do it all myself online, then paid and the taxes have been stuck in limbo "waiting for a tax professional to review" I'm a savvy person and can tell you save yourself a nightmare. Just as expensive as using a local person with only more trouble.

We have been going to Stephen Gilbert for 6 years now and he has always done a thorough job to get…read moreus a high return. Even if we have a question or need something looked into out of tax season, he's there for us. Highly recommend Stephen.

John has been our State Farm agent for years. During that time he has been very helpful. He…read morehelped us through all three of our daughters having car wrecks. We were treated respectfully and the settlement was accurate. A couple of years ago we had a big disagreement with the company, not John, over storm related property loss. We have stayed with State Farm because of John and our long term satisfaction with them on other claims.

This is a good (not great) insurance agency. They are very helpful finding discounts such as a…read morediscount for being Farm Bureau member. There is also a discount for direct payments from your bank. I stopped by a few days ago to talk over my coverage. I was there at 9:45 and the sign on the door said they open at 9 am. Nobody home. So I called them later and one thing I discovered was I had full coverage on a 8 year old vehicle. I didn't set that up that way.

Erin and her team have been extremely helpful and always provide the best customer service…read more Thank-you for all you do!

Erin and her team have done a great job lowering our insurance costs while improving our coverage…read moreand making the process easy as well.