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    Claremedica of Homestead - Primary Care

    1.0 (2 reviews)
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    9 months ago

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    Family Medical Group - Very clean facility

    Family Medical Group

    4.6(10 reviews)
    3.0 mi

    I needed to switch my PCP after moving to the area and found FMG. From the minute I called for an…read moreappointment they were nothing short of kind and accommodating. I was given an appointment right away with no complications! Upon entering, the front desk girl was kind and helped me do the PCP transfer with my insurance. As I waited, they brought out little snacks for the waiting room patients which was such a nice gesture! I was then taken care of by Crystal and I cannot say enough amazing things about her! Not only was she the most genuine person I've ever met at a medical office, she made me feel as if we've been friends forever and I was completely comfortable with her! My nerves about being there went away. She was incredible. I've always had an issue drawing blood and people insisting on going through my arm with a regular needle even after I specifically request a butterfly needle in the hand; not Crystal. She took my advice saying that I knew my body best and letting me know that her goal was to make feel comfortable and not hurt me. For the first time ever, she got my vein right away, no pain, no bruising the next day. I cannot thank her enough! I am beyond happy to have found a medical group that I feel happy and at peace to go to. I no longer feel nervous to go to the doctor! I highly recommend the care that FMG provides!

    The staff is wonderful, from the friendly receptionist who knows your name to the miracle-working…read moretherapists and the doctor. It's easy to find too, right off Krome across from The Sanctuary. Parking is pretty easy as there are usually spots out front (parallel parking). It's clean and bright. They answer the phone promptly. Coffee is offered. Very pleased with this option in Homestead.

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    Family Medical Group - Walking into the office

    Walking into the office

    Family Medical Group - Accent wall in the waiting room.  Nice logo!

    Accent wall in the waiting room. Nice logo!

    Family Medical Group

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    Norma J Roche, MD

    Norma J Roche, MD

    2.4(5 reviews)
    2.5 mi

    Beware they dbl tax you if you self pay , I had an appointment in October they had me pay 50 for my…read moreappointment I had scheduled to go over labs, during my appointment I ask for a quote for laser hair removal A Quote not an appointment! (One look at that botched face and you'll understand why) and I ask for a slim b shot, they charge me 50 for the shot that was administered by one of the receptionist! ,( I'm not interested in overpaying $50 weekly for a b12 shot that you can get for $12.50 on agelessrx )before I left my appointment I ask the midget receptionist if I owe anything she said no, (mind you, they had my card they could have charged me for my office visit and my shot the same day but these are the shady scams norma likes to pull, she waives the office visit in October in hopes that I make the appointment for laser and when I didn't make the appointment she got mad and billed me in January for an office visit in October, )then I get a bill in January saying I owe them $95 for the visit I had in October because they want to charge me as if I'm an insurance company, charge me for my visit the day of my appointment not 3 months later! then it gets worse, I have an appointment in feb I pay for my appointment with cash and they apply the payment to the October bill! And say i owe them for a February appointment... when I told the incompetent receptionist to fix it she tells me ok then when I come out the exam room she tells me she can't fix it oh well, Don't waste your time with botched face dr. Norma roche. Her and her midget receptionist are highly incompetent and a waste of time and they will lie to your face and dbl charge you on top of giving you the run around dont give your payment to the midget receptionist with blk hair she sits up front she wears glasses looks like Danny devito and has the same dumbfound look on her face don't say you weren't warned !

    Absolutely the worst experience with a medical practice ever (and I have 3 children so we deal with…read moredoctors and their staff often). I was a new patient to her practice (we moved from out of state so I needed a new Dr.). At my first visit the Dr. wasn't even present I met with a medical practitioner. I had an issue with a referral and not being able to contact the doctor on the referral. I contact her office on three separate occasions and I got nowhere on this issue. There is no follow through on behalf of the office staff. Each time I spoke to them (office staff) they said they would call me back. Weeks would pass in between phone calls and I would have to reach back out to them because they never once called me back. It has been months and still no solution. I am rating them 1 star only because you have to leave a star rating but they aren't even one star worthy.

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    Norma J Roche, MD
    Norma J Roche, MD

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    Claremedica of Homestead - Primary Care - familydr - Updated June 2026

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