Le Dipping Parlor have the nicest and easiest people to work with. This is our first hot tub and…read morewe knew nothing about how to take care of one. They walked us through everything we needed to know and delivered it right away! We would definately recommend them to anyone looking! Thanks! D&K Parks

Great staff. Quality spas. They service what they sell. They installed our spa and it had a minor…read moreissue about 2 years later. I called and they came out and fixed it the next day.

I can't post enough great reviews for Fishel Pools!!! Opening of my pool has been going for a…read morecouple of days now and staff are very friendly and working hard to get everything perfect! The great service starts with the very nice office staff as well! HIGHLY recommend!!

I don't even know where to begin here. If I could post 0 stars I would. I wouldn't let this company…read moretouch my daughter's Malibu Barbie pool. Had them install a pool heater. Called them 4 times for the estimate and finally got it. Was told it'd be installed on a Friday but needed half payment first. Okay cool. Waited and waited for the bill. I had to call back the next day and ask to pay the bill. On Friday someone came and dropped off the heater. Didn't tell us they were there or when they left. Had to call the office to see what was up. "Oh they'll be back out Tuesday to finish. They came out Tuesday but didn't get it finished. Again no one told us they were there or when they left. Wed they finally finished install. Again didn't tell us they were there or left. Never showed us how to use the heater. Just sat the owners manual on top of the heater. I tried to talk to one of the repairmen but mid sentence he walked off. This was the worst experience ever.

Springfield Pool and Spa recently changed owners, who live out of town. The people who work there…read moreapparently have no vested interest in how the business is doing, nor do they have any interest or concern about customer service. A little over a year and a half ago, I purchased a new hot tub, and it began leaking in days. Numerous trips to fix it, only to have it start leaking in about two weeks. Bull Frog finally agreed to replace the hot after a year and several more trips to fix leaks. Then I started having problems with the replacement hot tub. Now, beware when dealing with Springfield Pool and Spa. Their contract and warranty/guarantee do not cover travel time for guaranteed repairs. My old hot was over ten years old before I needed some work on it, so I had little concern. But after a year and a half, those charges have added up and I am less than fifteen minutes away from their store. When you ask the people at the store about a problem, they cannot tell you anything about how to fix it. They will only tell you they will have to send someone out to look at it and of course, charge you for it. The last time, I got a symbol on the control panel, and I stopped in the store to ask them what it meant because it would not allow me to do anything with the hot tub and there was no mention of it in the Operating Manual. They couldn't tell and said they would have to send someone out. They came out secretly and never indicated they had been (even though I was at home) there. Two weeks later, I got a bill for $218.75, telling me the control panel was so dirty they could not read it. First lie. Then the bill shows a charge for one hour of labor at $175 an hour. One hour to wipe off the top of the control panel? Not to mention another $43.75 travel time. All for something they should have been able to tell me when I went into the store to ask them about the problem and what the symbol on the control panel was indicating. I would stay away from them. They will not help you and simply tell you they will have to send someone out to look at it, so they can charge you an unreasonable amount. They will hang up on you if you call them and say something they don't want to hear, or they will threaten you with turning the dispute over to collection. Springfield Pool and Spa is one of the most disreputable businesses I have dealt with in my 76 years. I should have read the reviews before I decided to do business with them. This review makes 9 out thirteen, the worst they can be given.

This place is absolutely amazing. Employees are kind and friendly and welcoming will definitely be…read morecoming back for any future spa or pool needs. They gained a customer for life 10 out of 10 recommend this place.

Horrible customer service. They opened our pool this year…read moreand did a half assed job. Everything they needed was in our John Deere storage room but they didn't even look there (25 ft from our pool). Everything they stored last year when they closed our pool was in the exact same place this spring, they didn't even look for it. They didn't put our pool cover in the storage bag, didn't install our ladder, didn't hook up our back flush hose, and put the wrong skimmer in the pool. When I called to complain, they acted like nothing was their fault. Won't use them again.

We have used this business for years. This season we needed to replace pieces of our sand filter…read more They ordered it, but unfortunately it was the wrong part. My husband returned it with no issue. We then proceeded to order the correct part online. Which cost us considerably less! During the wait we misplaced an O ring. My husband returned to Doug's knowing they carried it. As soon as he showed up the owner asked him what he was doing there and told him he would not sell him anything and to leave. No reason why. Just that we were no longer welcome at his store! Luckily we were able to order the piece online again at a considerably lower price. We will no longer do any business with them due to their over pricing and rude behavior!

i would highly recommend Rhodes custom pools. The quality of work is second to none, the attention…read moreto detail and craftsmanship is incredible. They built my 50ft pool and also coordinated all aspects of the hardscape design that included pavilion, stone walls, custom iron fencing, outdoor gas fireplace, outdoor kitchen, as well as landscaping. the communication throughout the project was exceptional and the pool itself has been spectacular. The final price for pool construction remained true to the original bid that was given, no hidden fees or price increases. the customer service that they provide has been outstanding, answering all of my questions promptly and thoroughly. I would highly recommend Rhodes custom pools to all of my friends and family. The quality of their work is unbelievable.

Our family had the pleasure to hire the professional services of Scott Rhodes. He and his team of…read moreprofessional workers, built for us, one of the most beautiful pools and spa. Everything was done as expected and finished in the time he promised. My family and I have been enjoying the pool and we highly recommend Rhodes Custom Pools to anyone interested in having top quality service.