I can't reach anyone on the phone (stupid AI interface [WHY?] and waiting 30 minutes on hold…read morewithout speaking to anyone yet?) I give up....So, they were the only ones who could give us semi-decent service 4 years ago, never really reliable running 5G from a cell tower was intermittent, NEVER a great value either, they kept promising fiber. WELL, Ziply came in with 5GB FIBER fiber optic cable about two years ago and we relegated Intermax to $$$$ backup. Now, I can't even reach them to talk about service or billing. Don't bother trying to call them to reach customer service. I'm going to send them an email to cancel service I guess.

Be sure you carefully read their " contract" after we did it was a firm no for us. They have all…read morethe rights.. you.. not so much. I'll wait for Ziply fiber optics or get Starlink. . I will say the phone people are very nice but not able to answer questions when challenged. But worth the low price once you know the whole story.

I recently switched from Charter/Spectrum to TDS in hopes that I would have positive experience. In…read morethe 3 months that I have been a customer there have been at least 3 outages. The current outage has lasted more than 12 hours. For remote employees this is crippling. Then I try to obtain an update via their chat service and after waiting some 20 minutes for an agent and entering my account information no less than 3 times the agent "Fatuma" loses patience with me because of how long my response took to compose, a total of 3 minutes and they disconnected me from the chat and ended the communication. So I try again and get through only to learn they cannot even tell me an estimated time for restoration let alone the reason for the outage. As a 20 year veteran of building fiber networks for ISP's if I ever gave such a lame excuse to one of my customers they would conclude business with me the next day. Nor would I ever accept that as a reasonable explanation from one of my upstream providers if it was offered. When an upstream provider for TDS has an outage TDS receives compensation for the downtime. Do you know what end customers will receive if TDS or one of their upstream providers fails to meet their service agreement? Nothing. I will be switching providers as soon as possible. When failures happen like this in terrestrial networks it is due to fire, negligence or catastrophic reasons and TDS should be transparent with their customers. This isn't a marine route in the Peugeot Sound with multiple breaks and the marine fiber crews are working night and day in stormy weather to restore service. Perhaps TDS should look at a more robust infrastructure and a network topology that lends itself to redundancy with all of the A-CAM grants funded by American taxpayers, instead of fast tracking poor designs that are prone to failure leaving the very people that not only subscribe to their services, but also helped fund the infrastructure that they rely on for work, business and entertainment

We have had TDS for 6 months we signed up with a set rate…read more Are bill has constantly gone up and with out notice. They request payments before it's due. As well as Our service is constantly glitching and slowing down! Not a company I recommend

The team was awesome! I called with a rather unique request. They took the time to brainstorm as…read morea group and determine what would work best for our situation. The installer that came out was knowledgeable and friendly. He made suggestions to get us the service we needed in the most economical way possible.

I recently moved to the Spokane area and was having a difficult time getting internet. I saw a sign…read moreattached to a utility pole with the Fast Internet #. I had nothing to lose as my wife and I both work from home and had no internet. I was losing $$$ each day and desperate. I called Miriam and she was super helpful and got me hooked up quickly with quality reliable service. Her and David are a great resource for Internet service and the customer service is 5 stars all the way and worth the extra $$$. With no internet I don't make $$$$. I feel that I can call Fast Internet and get any issue solved quickly. Call them and and give them a shot. You will not be disappointed.

People don't tend to rave about telecom companies--but I'm about to change that…read more I've used Spectrum cable services since moving to the Coeur d'Alene area, shortly after they acquired Time-Warner. My internet has been consistently fast and stable, and customer service--while increasingly automated--is still easy to access. With a few clicks, you can reach a real person, and those agents have always been courteous and helpful. Recently, my connection became spotty: frequent Wi-Fi drops and frustrating buffering. Suspecting my aging router, I visited the local Spectrum office and was assisted by Jessica, who was outstanding. I ended up switching to a Spectrum router and signing up for Spectrum Mobile. When the issues persisted, Jessica promptly scheduled a technician. Jake arrived right on time and quickly diagnosed and repaired faulty cable connections. He was knowledgeable, communicative, and took time to discuss my home's layout and connectivity needs. Within an hour, everything was running smoothly. Many neighbors switched to fiber when it came to our area last year. I stayed with Spectrum--and I'm glad I did. From what I hear, some of those who switched now regret it. Technology isn't perfect, but customer service makes all the difference. Spectrum's pricing is competitive, but more importantly, its support is reliable and professional. I couldn't be more satisfied. This company has earned--and deserves--my loyalty.

Cancelled service and brought my old router and modem to return and they insisted I take a number…read moreand wait in a line of people that were making timely purchases and petting up phones. After 15 minutes of no progress being made whatsoever I decided to turn my stuff in at the UPS Store which is an option. I should have dropped the box on the lobby floor and just left! So stupid

All I can say is awesome service and the employees there can get the job done with no excuses. I…read morehad to make some major changes to our Verizon wireless account with our iphones, broadband internet card ect... The rep I worked with offered me the best and most cost effective solution and I really appreciated that. I personally switched providers but the rest of the family stayed. I was able to switch my iphone account to a broadband card I had to save $$ until my contract expires. Good Job Verizon you probably have the best customer service of any big corp. The only reason I didn't give 5 stars is you have to wait a long time to get help in the store and Verizon is the most expensive wireless provider (but great coverage)

I would give zero starts if I could. I regret switching from AT&T to deal with this nightmare. my…read moreentire experience so far has been dog shit. I can't get ahold of any of at this company to resolve the issues that THEY created. ported my number, my phone does not work. I do not receive calls or texts. I call the automated system (which is a massive pos that understands nothing and is of absolutely no help) to find out the status of my number port. 37 minutes and 96 attempts later I finally get the system to tell me that the port has been successful and that I just need to power cycle my phone. I have cycled it three times, now. still nothing. still shows the incorrect phone number. Still not receiving calls or texts. Attempt to reach a live agent for assistance only to find out they work banker hours and I am not fucked till the next day. I need my phone for work. I work outside of 9-5. this is unacceptable. The kid that signed me up for service input my name incorrectly and made up some bullshit excuse when I pointed it out. Because of all of this, my cards have been flagged and are unusable. I do not recommend Verizon for anything. this has been a nightmare and I am furious. I want my fucking money back. I want my old service back. I want out of this bullshit agreement if nobody is going to help me.

I switched from Verizon to T Mobile a little over a year ago. The employees in this store have…read morealways gone above and beyond to help out with issues I've had with my service, payments, upgrades, everything. A little while ago, I realized that after removing my fiancé from my account, my bill didn't change. I went in and spoke with an employee about the issue. They called customer service and immediately fixed the issue and had the company reimburse me for the extra money that I had been paying due to the customer service representative's error. This was amazingly easy, convenient, and satisfactory. If you are honest and polite about what you need, this store will make it happen for you. There is never a line to wait for service, and everyone is ready to rock and roll to help you out.

Instead of informing all of the waiting customer that he would be back after a break, he just…read morewalked off. Instead of assisting in cancelling a line, he told me what to dial, instead of typing a number into his tablet he used his earbuds to read it and messed up five times. Very rude and dismissive and not customer friendly at all!!! This Nikita should not be in the business of helping people, I don't care how much he seems to think he knows about, really not much. What a rude kid!! I will wait for the other guy next time... Ridiculous that his name tag has the word customer on it. He could barely be bothered to do his literal job.

Worst internet connection EVER!. Customer service is non existent. Calls from my family never came…read morethrough when my mom passed away. It was a complete disaster. They charged me high fees for zero coverage. There's a reason their ratings are so horrible. I'm with Intermax and service is MUCH better. They actually pick up their calls.

Absolutely horrible service, horrible customer service, continual outages, they put holes in my…read moreroof with their equipment after having an agreement of no nails, screws or anything else that would put holes, had to have a roofer come out to repair after several nasty emails from Adrian calling me names literally tons of emails showing their lack of professionalism. They blame the customer for their non stop errors, there is plenty of HONEST internet providers to use without having to deal with alters. Save yourself the headache of continual outages and rude customer service as you can see others have the same complaints.

Travis did a great job of answering our questions and showing us how to choose the best plan for…read moreour family. Great customer service.

actually, I wouldn't even give it a full star first of all. I've been a customer with him for about…read morefour years and had a few issues and have been treated really horrible unfortunately I had to go to corporate and have them fix it. This time I went in for my boyfriend to add a line one phone and an Internet and all of a sudden my bill tripled they added three extra lines. Charged me insurance everything so my bill $ 676.11 when I spoke to the manager the one on Hanley he was very rude. Very not caring. I ended up crying because of course now my account's gonna be overdrawn and he was like nope can't help you gotta wait till Monday. You gotta wait till the girl comes back the sales person,what good is the Manager then he watched the video seen I had 1 phone and I told him well now I have no money for the weekend and it's gonna be more other things are gonna bounce and he just shrugged his shoulders. I was crying this time and when I left, he just smirked and he said have a good day as I was crying it was just so rude very rude. I cannot even believe it. so I had to call corporate and of course they took care of me, but I shouldn't have to do that Verizon stores been so rude they don't stand by there mission.

Arrived early and solved my tech issue quickly!…read more Professional and reasonably priced. Would recommend to anyone.

thorough, friendly and timely! He listened and helped me to understand the process and my options!read more