I recently went to purchase glasses for my wife and I. Didn't have insurance so wanted something…read morecheap. Saw there add for 49.00 for two pair. Walk ins welcome. So we went had our eye exam next door 60.00 each. Took our prescription next door wife went first she ended up paying 210.00 for hers, I told her I was wanting the 2 pair for 49.00 so she took me to see their limited frames for that price, took them to a different saleslady, when we were almost done, she said it would be 240.00. I said I came to buy the 2 for 49.00. She said that don't include no line, your add showed a man saying even no lines in a hour. She replied it's not polycarbonate it's thick heavy lenes I said ok then that's what I want, she said that we don't like selling them and would not sell them to me, then the last thing she said was I have your prescription here if you change your mind. Let me say that didn't happen. I hate false advertising and bait and switch tactics. The only reason I giving 3 star's is because of the people next door providing the eye exam.

I recently moved to Paducah and saw an ad for Success Vision Express. Needed an eye exam and I…read moreknew my eyesight wasn't what it used to be! The optometrist was amazing! (Dr Kenneth Hall) and the support staff were friendly, attentive and guided me through pre-exam as well as after. The next day I went to get glasses...and what a great experience! Memory is fading but Emily (I HOPE I remembered correctly!) was awesome! Gave me some good guidance on frames, helped me determine best course of payment options (I have insurance but their prices make insurance not necessary) and saw the process from beginning to end! I have complete confidence in Success Vision Express and will refer to the new friends I will be making here in Paducah! Thanks to the entire staff!

Highly recommend this facility. Will for sure be back when new glasses are needed. They were quick,…read moreprofessional and reasonably priced.

Dr. Gamblin is the most thorough eye doctor around. He really takes the time to get your…read moreprescription right where it needs to be and is very patient. Dr. Seilheimer is also a very amazing new Optometrist there. She is very excellent with pediatrics.

Never been there looking to get new glasses. Need glasses that are bifocal and economical.read more

Dr. Simpson was knowledgeable and I can see better now than I have in 10 years. Bubbly Cindy is the…read morebest and made my day. I appreciate their professionalism and customer service!

Dr. Tracy is very professional and has a great chair side manor. The Optician knew his product very…read morewell. They took my insurance and there was actually not one hidden fee! These guys really are the epitomy of customer service. If you want a good pair of glasses at a fair price they know what they're talking about

My daughter and husband had appointments here and they LOVED their experience! This is the only eye…read moreoffice we will use from now on. Very professional, very friendly , very well informed and a great selection of glasses (with tons of options). We felt accepted and safe in their hands. Fully recommend!

From the handsome facility to the friendly and efficient staff, this is one appointment that is…read moreenjoyable. Bastin Optometric has found a way to streamline the testing experience by having enough staff to look after everyone and enough examination rooms and equipment to make sure that appointments are conducted on time. I was treated with courtesy throughout and found myself finished without the sense of having had any of my time wasted, at the same time I did not feel rushed, but that they seriously cared.

I have never seen anyone there. I went there for glasses after cataract surgery. I have Medicare…read moreand they pay for 1 pair of glasses. I went in on the 12th of August and it is now the 29th day of August and they say my approval is still pending. I have spoken to Medicare on three separate occasions and I have spoken to a different person each time but they have all told me the very exact same thing. They approved my glasses on the 20th so I don't understand why I am still having to wait. I really don't understand why they sent it to Medicare in the first place because Medicare states they pay for 1 pair of glasses after cataract surgery. I don't have an Advantage Plan for this very reason. If I had an Advantage Plan I would have the glasses by now. I have to get my license renewed but I can't do that until I get the glasses. Who knows when that will be I will say the staff was friendly and very helpful but to have to wait this long for a simple pair of glasses is ridiculous

I took my 90 years old mother to Visionworks in Paducah to get new glasses. We originally went…read morethere because they told us that they would accept my mother's insurance. Turns out the insurance only covered the exam and we ended up paying over $150 for the frame. In addition, my mother was upsold the anti-glare feature which turned out to be some sort of coating that actually caused everything to appear blurred. It wasn't worth it. It took several weeks to take delivery and several trips to Paducah - about a 50 mile trip one way. The frame broke within a month and, when we talked to Visionworks about replacing or repairing the glasses, they told us that that frame was no longer available and that we would have to choose a new frame. This meant another wait of several weeks plus more trips to Paducah. No warranty - no nothing. Finally, we went to the optometrist in Cadiz, Ky and they found a frame that fit my mother's lenses within a few minutes. So, my question is: "Why couldn't Visionworks do that?" The only answer I can think of is that Visionworks didn't want to fool with it and my elderly mother is just too much of a bother to them.

After waiting for over a month for my husband's safety glasses they tell us they can't make themread more

Canceled my appointment and blamed the 'system' for canceling it. No doctor was available,…read moreapparently wasn't even there because they didn't have an appointment. There were three employees sitting around doing nothing. Lady we dealt with didn't give a crap. She offered to make a new appointment but why do that when the 'system' will probably just cancel it again.

Can you give less than one star? I have been getting texts saying I have an outstanding bill from a…read moreyear ago. We pay our bill in full everytime we go. They do not bill insurance for us. When I call the number attached to the text they cannot tell Me what the bill is actually for-said it's for 'miscellaneous' services. You are not speaking with the local office but with a billing center which sounds to be in a foreign country. Once they said I don't owe anything, but then the texts started again. It seems the local staff do not know how to figure your bill when you're there so a year later the billing office tells you the bill was not paid in full. There is no help or explanation from the local staff. Very questionable billing practices.

my sister just had surgery here. she loved the staff and how nice they were. Kris was just a…read morecomplete pleasure, he really made a impact on my sister. She sees better then she has in years thanks to Dr. Calvert.

From the owner: Full Medical & Surgical Eye Care For The Entire Familyread more