I visited Clarkson Eye Care yesterday and although my eye exam wasn't matched with my Good Faith Cost, still, they gave me a discount for the confusion and save a bit of money. Dr. Cook was great. He answered questions and reassured that my eyes are fine. Because that's what I'm most worried about was my eyes. Anyways, my appointment time was 12:10 PM, showed up an hour early, was able to get in within 15-25 minutes of waiting, which is really excellent, compared to previous doctors, where I came in early, waited about an hour after my appointment time to be checked out. So... yeah. They were professional and hoping to go here again sometime soon. -Charles W (Also wait, 33617 is Temple Terrace, not San Francisco!) read more

It's no wonder you have a two star rating I'm rating you ONE. Dr Cook is great but the Optical Department sucks. I ordered Bifocal Sunglasses and you gave me clear ones. I had spent 30 minutes with the employee selecting sunglass features and apparently he completed the paperwork incorrectly and ordered clear. The manager refused to make it right, said it's your word against the paperwork and said that employee didn't work there but filled in from another location. I said he obviously made a mistake on the order form and he said he didn't think so. Didn't even offer to call him to verify. I said you don't know how to manage this business if you're willing to lose two customers for what, 50 bucks to make it right? How about this one star Yelp review is that worth it? read more

The staff. The lady in the office was rude to my grandmother and told her to go to the corner and keep her mouth shut. The doctor took the side of the staff worker who was yelling in the office about our situation And everyone in the office started to stare and the lady with the blue hair was out of control. We will never go here again and I will tell everyone read more

There were so many unfortunate events that happened during my first (and last) visit here, I could write a book. If I was Caucasian or an Elder, I'm positive that the audacity to speak to me as disrespectfully as I was spoken to would be nonexistent. Being Visually Impaired, and in an unfamiliar environment, isn't the most comfortable situation.Their set up was different than I was used to. The building seemed old and dim,even during the day. Maybe other locations are better. As a result of my condition, there are certain things that may need adjustments or accommodations for proper care. My intent was not to let them or the doctor waste any time doing things I literally can't have done. Since when does asking questions about the exam process, equipment,time,dilation, etc... Isn't allowing someone to do their job? The staff member was clearly agitated at my questions and started taking deep breaths. Then, she snapped on me twice saying I'm stopping her from doing her job. The second time, I told her that she didn't have to speak to me that way. She huffed, stomped out of the room,and tried her best not to slam the door. She should've listened and did what she was able to do. If she didn't know the answers, it would've been fine to say the doctor would be able to help. Another staff member came in and told me they sensed that I'd rather be treated somewhere else and they wouldn't be seeing me. I never said I wanted to go anywhere else. There was some miscommunication between my PCP's team and I about where I was going because they set the appointment. I just go where they tell me. As I'm processing all of my confusion (Which had nothing to do with them.But I apologize because I'm aware that my face doesn't translate well when I'm thinking. I'm also squinting with sunglasses on. So it looks like I'm frowning.), They asked if I wanted to cancel, and was hesitant to give me the clipboard. I let them know that I was staying,filled out the paperwork,and waited for my name. Even more confused now because why are they asking me that? I'm convinced that they didn't want to see me anyway for whatever reason. A lot of assumptions and prejudices were made instead of actually helping. I also overheard coworkers chatting about how they were tired and ready to go home. The doctor never came in to see how they could help a patient. As I walked towards the exit, I heard loud,screaming laughter behind a closed door. While leaving, I said have a good day, and called my PCP to let them know we need to find another provider. Very weird. Extremely unprofessional. read more

The distance between your pupils (your "PD") is a crucial component of any eyeglass prescription, but at Clarkson this is not included in the eye exam performed by the doctor (the optometrist). Nope, this important measurement is performed by the opticians (the folks who sell you those expensive frames and lenses) and will only be added to your prescription if you purchase your glasses there. When I returned (twice) and protested, they eventually relented and measured my PD but would only give it to me on a Post-it note, and Dr. Cook refused to add it to my new prescription. Imagine paying a premium price for an eye exam and prescription that is incomplete and cannot be used. So you might want to consider spending your time and money elsewhere if you don't already know your PD (warning: per the doctor, apparently the distance between your eyes can change significantly over a short period of time), or if you plan on buying your glasses from an online retailer as I did (for me, eyebuydirect.com seems like a much better value and is risk-free, despite what the opticians may tell you). We have always valued the patronage of local businesses, but my family and I will go blind before returning to Clarkson. read more

Today I had an awful experience with trying to order my contacts. I'll try to keep it simple and quick. When I was on the phone with a male employee trying to place my order he was having issues pulling my authorization. I found that off bc I haven't seen anyone else since my exam. I told him I AM eligible for contacts but not glasses, I'm only eligible for glasses every other year. He quickly stated if your not eligible for glasses then your not for contacts. I told him that's incorrect I've had the same plan for 14 yrs and I know my benefits very well. He insisted I was incorrect and I got upset. I told him that I didn't appreciate him arguing with me when he didn't even have my benefits up since he was having issues. I told him to call my insurance please and to have a supervisor call me back and I asked for his name and at this point he refused . I was in shock . I asked a 2nd time and he refused again said to have a good day and hung up. At this point I was livid . I attempted to call back and someone hung up on me I'm assuming they recognized my number . So I made the decision to drive up there on my way back from work. I will skip my interaction with the front desk and go straight to the manager . Tyler Radcliffe .... extremely disappointing. I immediately asked for the male employees name and she refused every time. I told her I have the right to make a formal complaint to corporate and naming the employees I interacted with. She stated she represents them all and all I needed was her name . I run an office as well and I would never refuse an employees name it's completely unprofessional. She apologized for my interaction with the male employee but she made me feel as if my feelings were invalid and not important. I want to be heard and I want this addressed so no other patients have to have this interaction. Some type of action should be made and I deserve an apology from someone that actually cares about there patients . It's disappointing bc I did enjoy my interaction with the physician but the staff needs additional training including the manager. read more