I've been a customer here for five years, and apparently loyalty means absolutely nothing. I asked…read moreabout lowering my rate, and was told no. Yet somehow, if I cancel my unit and sign back up, I can get a lower price immediately. Same customer, same unit, different button clicked. What a dazzling business model. So for anyone paying too much, take note: cancel your subscription and renew it for the lower rate, since that seems to be the only way they value customers here. Disappointing treatment for long-term renters. Five years of payments, rewarded with a shrug.

From the owner: Specializing in: - Self Storage…read more- Storage Household & Commercial - Boat Storage - Recreational Vehicles & Campers-Storage

My wife and I both took off work today to get a hitch put on our Highlander after booking the appt…read more2 weekend in advance. When we arrived, we were told they could not do the work today and to come back on Thursday. We won't be back for the hitch or ever rent from them again. I would avoid them if you need the work completed.

Terrible service at this location, walked into the office and no one was there, waited for about 20…read moreminutes for someone to show up to ask about renting a unit. When someone showed up I asked to rent the smallest unit they had, was given a 5x10 unit and told it was $69 a month. No problem, paid for a month upfront. Went to the unit and fount that there was no lock in the unit like I was told and the roof was leaking. So I went back to the office and they moved me to an interior unit and told me not to worry about the $10 difference in the price, they would take care of it. Within 3 days of paying for the first month at the price I was given I started receiving emails stating that not only did I owe the $10 difference, but a $20 late fee. I went into the office 3 times to ask them to fix the account and remove their lock from my unit only to receive more emails and a notice of lien in the mail.

Very good people to work with. Excellent service and setup for storage. Accommodated my storage…read moreneeds and was very helpful. I am glad to have went to them for my storage needs! Unit was clean and in excellent condition. The spacing around the units was adequate for me to get my truck in while another vehicle was accessing their unit. Very good place and very secure. Climate controlled units are really nice.

Rented a unit, at half off the first month, and got billed the next week. Ad is a lie unless u rent…read moreon the first. Called us back with a "deal" when we called out them trying to rob us. Not even accredited with BBB. Smh

I've been with this storage unit since 2020 and have had a horrible experience with management…read moreincompetency. I've been incorrectly overcharged for late fees and additional rent TWICE within months of notifying the company. I was told to vacate my unit after expressing my concerns and then charged for the month anyways WITH late fees already added for February. (it's 1/31) and haven't heard back from management in over a week. Management is ignoring the issues. After scrolling through other reviews, this is not an isolated incident. Keep track of all your invoices if you choose to use this company. They will scam you into paying additional rent and unnecessary fees then cover it up with each management change. I can't even go back to previous invoices with the new online system. As a veteran myself, not even living in the same state as the unit currently, it's become increasingly more difficult to make sure my things are stored properly without issue, this is completely unacceptable.

What a nice business. What a great staff. So glad we found this Location. Close to where we need it…read moreand not draining on the pocket book.

They never answer their phone, and no one is ever there. Do not reserve any U-haul service from…read morethis location. Awful customer!!!, well actually no customer service. Recommend using the U-haul on Wilma Rudolph instead!

When you rent a unit from the storage company they prorate going in but they will not prorate going…read moreout. They charge me a whole month for two days worth of storage. They also expect to be able to rent that unit after you leave so they keep your money and get money for renting the storage unit to someone else also. They do not respond to your phone calls they also will not get back to you if you have an issue. I would not recommend the storage unit to anyone.

My rent double in less than 45 days of U S Storage buying a storage business in Clarksville TN…read more.. Please fellow Soldiers, Marine, Airman, Coast Guard & Veterans. DO NOT rent from U S Storage. My increase notice was emailed... If you are deployed, good luck on checking your email.

We have had the best experience so far with US Storage Centers in Clarksville. Anastasia and…read moreAlexandra have both been wonderful to work with. They have been responsive, professional, and extremely helpful. There was some confusion on my end about a couple of things and they were so patient with me. We were looking for a very secure place not far from our house to store our new camper, and we are so thankful there was a spot at your location. We will definitely recommend US Storage Centers to neighbors and friends.