Internet is virtually non-existent. Signal quality/speed is very poor. Cannot get customer service to resolve. read more

While the internet is stable for my purposes, there billing and fulfillment of services are terrible. They offered several discounts for seniors and 6 months in no discounts as promised, even though I did the paperwork 3 times, even went to their main office to turn in said documents. They have a script and don't go beyond that. I was charged 3 auto-pays on 6/23/26, when I called they wouldn't escalate to investigate. I had to argue and press for them to escalate. Called my bank to verify and file a complaint with them for return of money. it takes 10 days for it to be returned. Called Claro again to cancel auto-pay and they said it takes 30 days to stop it, by then the next payment will be charged again. It was a terrible experience. I don't think it's worth the aggravation just to save a few bucks. Not sure now how to deal with this company, need a new Internet provider. read more

AN ABSOLUTE MESS! While in the past I NEVER had Claro before, I had a negative credit entry on my report from them, that I wasn't even aware of for three years. In 2023 I opened an account for internet service with them, and couldn't wait to cancel it when the 2-year contract was over. The day it was completed, was January 19 so I canceled it that day. The last bill was paid, the modem returned. It is now June 30, and they are STILL sending me bills! I have called several days every month ever since January, and they still aren't competent enough to void the bill, and finally leave me alone! Supervisors that were supposed to call back, never did. When I called, no one that was aware of my case, was available EVER. I wouldn't wonder if I now find the next negative credit entry on my report from them! Absolutely incompetent, unreliable and not trustworthy. I would NOT ever recommend that shitty company to anyone, and if I could give them negative stars, I damn sure would! STAY AWAY FROM CLARO!!! read more

I recently got two cellular phones from them, I've never had this many dropped calls since they invented the cell phone. The service is horrible and customer service doesn't care about you. But they will call you and try to sell you other things I just hang up on them. As soon as my contract is up I am getting away from this company. If you were considering using this company runaway now while you can read more

Honestly, dealing with this company has been a nightmare. The service is unstable and of low quality, and on top of that, they added hidden fees to the invoice--all clearly after signing the contract. At this point, we might as well have been sending smoke signals. Absolutely unacceptable and unprofessional read more

Promised to send a technician multiple times after they took my personal information. They had different excuses every time that a tech was supposed to come. Go with another company and don't waste your time ! read more

Terrible servicio , no son claros con su políticas de cancelación aunque no hayas firmado ningún documento. Llame varias veces y en menos de 3 meses se hicieron más de 4 citas técnicas donde solo vinieron 2 veces . Estoy en la sucursal de Fajardo y pedí los documentos escritos donde aparece mi firma en el contrato y nunca me la dieron. Nunca me pidieron id al comienzo de la visita en la tienda y me la terminaron pidiendo para entregar el producto. NO recomiendo está compañía de internet para nada !!! Be aware!!! read more

Horrible service waited a month for a technician no call no show go with another company

Claro Puerto Rico tiene empleados (a veces contratistas) que llaman a los clientes para ofrecer diferentes servicios. Pero ahora no están ofreciendo nada. Llaman y dicen que a partir del día de la llamada a medianoche, el plan de internet cambiará para aumentar la velocidad del internet y que daran un descuento de $15.00 cada mes por ser un cliente leal. La persona dira que el pago será de $49.99 luego del descuento. En mi caso yo pago 34.99 y me trataron de engañar para aumentarme a 49.99. Esta forma de Claro de hacer negocios no es honesta porque no están ofreciendo el cambio, están diciendo a las personas que cambiarán la velocidad y aumentarán el pago mensual sin la aprobación o solicitud del cliente. Claro ha estado haciendo esto a sus clientes durante años y nadie los ha detenido. Lamentablemente, hay personas mayores que no entienden nada y caen en el engaño. Por eso estoy haciendo esta declaracion. Claro deberia irse de Puerto Rico y llevarse sus metodos fraudulentos con ellos. read more

¡ATENCIÓN Claro Puerto Rico! Desde que contraté el servicio en 2023, ¡mi experiencia ha sido un desastre! La señal es pésima, el servicio de internet no funciona y me siguen cobrando por un servicio que NO PUEDO USAR. He llamado varias veces y no solucionan nada, siempre me quieren vender más productos pero NUNCA me resuelven el problema. LLEVO MÁS DE DOS MESES sin poder usar mi teléfono y la única respuesta que me dan es que "lleve el celular a sus oficinas". ¡Estoy fuera de Puerto Rico, claro que no puedo hacer eso! Es inaceptable que sigan exigiendo mi pago sin darme un servicio que funcione. ¡No recomiendo esta compañía para nada! ¡Pésimo servicio! read more

servicio al cliente pesimo!!!! calidad de equipo pobre! hartos de no tener servicio y cansados de perder horas tratando de resolver los problemas, decidimos cambiar de proveedor. la llamada para cancelar el servicio tomo más de 35mins sin contar el tiempo perdido en espera. esta gente estan entrnadas en el arte de confundir,usar y manipular al cliente ,transfirieron mi llamada 2 veces para intentar manipular la situación. al final nos informaron que hay que ir a las oficinas directamente para poder finalizar la cancelación. señores claro no es la unica alternativa.....yo consegui llamadas ilimitadas y texto ilimitados para mi mama(usuaria de claro ) por tan solo $15.00 mensuales (*prepagados) con una compañía extraordinaria (#tmobile / t-mobile @tmobile ) no se dejen manipular. !!! read more

Fraud is the best way to describe the way Claro PR runs the business, Costumer service will lie and They have management support when they d0. reached out to Claro about billing issues. After being lied to for about my issue I requested a termination of service as my contract was over. The first attempt the made was to try to lie to me and tell me I was still under contract. I then stated that I have all my original paper work and In fact the contract was over. They then played dumb and agreed with me. I then had to call a different department to cancel the service the person on the phone attempted to make offers to try to keep me on the hook. But nothing was making any good sense to me and I told him there was no way I would stay with Claro knowing what they stand for and asked just to have the service terminated. They then transferred me to another person who was super aggressive in trying to convince me to keep the service even offered to cut my bill in Half. (Imagine That.) after going back and forth for several minutes I stated that there was no way in hell I would continue to do business with Claro they asked if there was someone I can transfer services to at a 50% discount and my reply was I would not do that to an enemy. And ones again stated just cancel the service. Long behold the complied with my demand. Well two months later I'm still getting billed . Called Claro and spoke to one of the trained Fraud committing specialist And asked as to why I was getting a bill for the last 2 months since my service had been cancelled the immediate response was you did not cancel the service instead you put it on hold . I just about lost my mind. I then told them how I have a Cancellation letter and emails from Claro With a file number. They they agreed that the service had been cancelled but I would still be liable for the Balance. Seriously what In the hell is this company pulling here in Puerto Rico ? Where is the BBB? read more

I've had to call customer service numerous times, and every time service has been awful. That goes for both the call center and the customer service office as well. read more

Claro Puerto Rico - I'm paying for 300 and I'm getting 146. But they say fiber optic does fail. - Internet Service Providers Near Me

Cuál es el sentido de tener Internet de fibra óptica si no ha estado funcionando en los últimos dos días y lo único que me dicen es que tengo que esperar a un técnico? Qué tipo de negocio trata así a sus clientes? Por favor, sean honestos en cuanto al servicio al cliente y no generen expectativas falsas. No se trata de un servicio barato por el que se paga, y sin embargo tengo que llamar varias veces y escuchar las mismas mentiras. Totalmente una basura. read more

My 85 yr old dad is being abused by customer service and aggressive sales. Twice they have signed him up for services he does not want or need by claiming they are free. Then when he realizes that they are in fact NOT free and he tries to cancel they insist he pay a $200 cancelation fee. This is for the extremely difficult to use googleTV being rebranded as ClaroTV. Because he is getting forgetful and loves a good deal he agrees to it. This really bad service cannot be removed and when he refuses to pay the additional fee they cancel his internet, even though he pays the internet in full. The latest example they will do a "7 to 10 day investigation" where they will determine that he did in fact signup and repeat the process all over. It takes on average over 5 calls or chats for them to agree to cancel the service but in the end they get one month charged. Did I say they already pulled this once. Here we go on the second round! This is extortion and elder abuse! In addition to being pillos y ladrones! read more

Si pudiera le doy -10 son lo peor de lo peor, nunca pierden, no contestan llamadas y el Gobierno no resuelve las injusticias que comete esta gente por el contrario las apoya. Vaya a T Mobile y lo tratarán como familia. Se arrepentirá toda su vida si escoge CLARO. Llevo 17 minutos y no me resuelven read more

Claro Puerto Rico - Internet Service Providers Near Me

El servicio de internet de fibra óptica es una porquería, de 50mbps contratados solo recibo entre 25 y 30. No puedo disfrutar de mi servicio de tv por streaming, nunca he tenido la velocidad adecuada, lo que también constituye un fraude. Definitivamente me voy a orientar para ponerle una querella y cambiar de suplidor. read more

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Terrible servicio al cliente. Llamo y me dicen que en mi area solo hay 10 megas. Luego llamo y otra persona me dice que son 16. Decido pedir instalación. El técnico con una actitud horrible me dice que no va a perder el tiempo en ir a la propiedad porque en esa area noy hay señal, lo cual es falso, dado que los inquilinos anteriores tenían servicio con Claro. El técnico nunca llega. Llamo a servicio al cliente, luego casi una hira me dicen que se cayeron cables y no pueden ir a instalarlo. Tampoco tienen estimado de cuando pueden arreglarlo. Esta gente ni sabe cuantos megas llegan al hogar, y van a saber que el area esta sin servicio. Horrible read more

Bewere of this company When you make a contract for internet and get trick for more service that you did not singn for!!! Customer dont have rights here.I dont reconmended to my worse enemy. Thats how the operate. read more

I will never do any business with Claro !! After this nice representative came to my house got a package which I still have the email, when they came to install it was the wrong package and they wanted me to sign for something that I didn't agree on, the poor salesperson was so upset. He tried to fix it but of course higher people said no so I ended up without having cable or internet read more

Llevo desde el día 1 de noviembre sin internet. Tengo equipo alterno pero donde vivo no hay señal. Comencé hace poco a trabajar remoto y no he podido trabajar y si no me conecto mañana perderé mi empleo y todo gracias a Claro. Llamo todos los días para darle seguimiento y siempre me dicen lo mismo. Estoy insatisfecha con el servicio. Si pierdo mi empleo no tendré ni cómo pagar la factura porque como quiera me van a cobrar. Tendré que ir a tribunales para cancelar el servicio y que no me cobren penalidad. read more

Awful Don't bother calling customer service because it is absolutely useless. And if you canceled your account, you better check. They will continue to bill you read more

Very bad company here in Puerto Rico. Avoid. More than two months without residential service and continue billing. Very poor customer service. You can't cancel service by phone in this century. You have to go physical to cancel and wait because they don't show any urgency. Employees think you have to wait until they have the wish of work. Very pissed read more

The worst customer service. They'll transfer you about 10 times before you reach the department or person you're supposed to reach. Their retail supervisors and staff are super dishonest. They sell you 10 mbps of WiFi and you're lucky to get 2. My advice is to go with Liberty. save yourself the headache. Ive been trying to get something taken off my credit report for two years from Claro. They owe me money on top of that. A lawsuit is next and unfortunately probably the only way you'll get anything resolved. read more

I wish I can give 0 star, but I can't! I'm so disappointed in this company, their calling center is horrible, left does not know what the right does!!! No organization, you speak to managers and nothing happens!!! I first got a hotspot with them, horrible service, changed company, then had to move and so I had to go back to them since servicer was not available in new location. This time I got the fiber optic high speed internet. Have nothing bad to say abt tha. Two year contract, always paid on time. Call them since I was moving on July 1st, I call June 3rd to schedule for them to change my services to my new location. Scheduled for the week of June 24th, gave them plenty of time, I call them on the 25th to confirm since no one ever called me! No had a clue of what was I talking about!!!!! Then have me there for almost 2 hours to tell me they scheduled it, and now because I have TV service as well with my plan, that I had to wait for them to drop that one service to then put my order in! Wtf?! These people from DR have no clue of wtf! Guess what? It's July 5th and I still have no internet service, no one has bothered to call me. And to think I was considering these people for my new business! Gfyslf claro!!!! And your customer service too! read more

They make changes and don't inform their customers. Several months ago, they decided to begin working on a fiber optic network in my area and never informed me. I kept calling to state that I didn't have service and they kept telling me that a technician would have to go but no one at customer service was informed me that the work was happening. Finally after several calls, the representative explained that I would have to go and pick up a temporary box. That temporary box worked on and off for several months. Then it stopped working completely. Again, they never informed me that the fiber optic work had been completed. So, after several contacts to customer service, I was able to speak with a tech that informed me that the work was complete and he would have a tech contact me to schedule installation on the new system. After waiting several days without service, I call customer service again and get a new package and an appointment for the installation. On the day of the installation, The tech never shows up. When I call customer service, I am told that the call center cannot schedule appointments. That the technician must reach out to schedule the appointment. Therefore, I would just have to wait for the tech to contact me. Currently, I am on the line with Liberty, hoping I can switch to them. Fingers Crossed read more

0 Orible service, no body answers the phone, even to pay the bill. Total this disrespect for the clients

Una sola estrella, porque no hay opciones para poner " 0". El peor servicio al cliente que pudieras conseguir. Los empleados en su teléfono personal buscando en " facebook" y otras redes sociales mientras los clientes esperan....que injusticia y robo de dinero. Donde esta el supervisor? O manager de la tienda? read more

pésimo servicio al cliente, cuando llamamos por interrupción de servicio, nunca saben la razón del problema, no son agradables, no resuelven. El internet es de mala calidad, se cae a diario y es lento. read more

I've called several times requesting for a technician to come over the house to secure a roll of wire that was left on the roof during the initial instalation and was blown off by the wind. Each time I was assured that someone would come. I'm still waiting. They don't even try to hide the fact that they could care less about their customers as long as the money is rolling in. No surprise they have a 1 rating. read more

OMG. I am switching TODAY to TMobile. My old apartment in the middle of Santurce would drop signal as soon as there was any rain or humidity...I chose Claro since it was ten bucks cheaper. BAD MISTAKE! I have spent ten bucks a day in frustration and lost time due to Claro....if you pay for crap, you receive crap. After I moved last month, I elected (unfortunately) not to change carriers because I was way too busy to bother. I am now in the middle of Carolina less than a mile from the airport, and I have ONE BAR! You cannot call customer service. Even if you speak Spanish, they hang up on you rather than try to understand your accent. I've selected Tmobile with 5g. AND THEY SPEAK ENGLISH! read more

This company needs to be investigated for illegal practices. My parents had a modem/hotspot that worked 25% of the time. We cancelled the service back in 11/22. We tried returning the equipment to their main store in Farjado, PR but they wouldn't take it back saying to pass it to someone else (family or friends). we said we are moving out of PR and don't need it. it took over 3 phone calls/visits to finally cancel the account. 2 yrs later my moms credit took a hit because Claro claims we didn't pay for the equipment and we owe them $93. How dare they do something like this when we tried to give it to them and they refused to take it back. this is a tactic they are using against the residents of PR. I will file complaints with Daco (Consumer Affairs) and see if I can file a complain with FCC. This company needs to be removed from our airwaves and management should be in prison read more

Pesimo servicio. No sirven. Te prometen buen internet y es lentisimo. No tienen vergüenza

I wish I could 0 stars the customer service is horrible and the internet sucks. it's always lagging and hasn't been working at all for days

I spent two days trying to get Claro on the phone. I waited an eternity for a call back. A voice mail that goes nowhere. They don't respond to chats. I'm in the states. Bought a phone for my 85 year old 50% blind mother. Couldn't open an account from the US. Had a cousin open an account in Puerto Rico that I paid with a credit card. Had to replace my credit because of scam. All I want to do is PAY THE BILL! Give them my new card number so I can literally give them money. My mother has no service. The telephone company put in a new telephone post but it's not connected to anything. Claro is the only option. Someone please help me. read more

Claro reminds me of DMV in New York in the 1980s. A total all encompassing nightmare. From product to service to customer relations. Avoid avoid AVOID!!!!! read more

Negative -5... DON'T USE company for anything !! They take your money and give you crap. If you upset them your phone begins to lose service. They don't care what they've done wrong. You get billed for services you didn't request. BBB had received several complaints earning them a minimum 1 because they SUCK BIG TIME. read more

La conpañia peor que existe, todo es un fraude y son unos tramposos y estafadores, el servicio al cliente ni se diga son unos inespertos y brutos...darles una estrella en el review es mucho. read more

Horrible service. Trying to scam people, increasing my invoice without letting me know, and renewing my contract without my consent.

Todos sabemos del pésimo servicio de claro. Pero lo que me ha pasado hoy es inaudito. Mi mamá quiere cancelar su suscripción a claro. Esta está encantada y no lo usa para nada. Llame por teléfono ella pidió cancelación. No no puede cancelar tiene que ir en persona. Yo estoy autorizada a representarla, llevo una carta de ella a la local de claro. No la aceptan, tiene que venir personalmente o tengo que llevar un reporte médico. Que? Han visto algo tan inaudito como esto? Una transacción que se debió de hacer por teléfono, me hacen perder mi tiempo, nuncan dan las instrucciones claras por teléfono y te mienten descaradamente sobre lo que tienes que hacer. Bueno no se pagará más la factura así es como CLARO trata a sus clientes. La peor compañía del mundo read more