Do not use this company as it misuses peoples Social Security Numbers, which it REQUIRES to sign up for the service! OneLink is the local cable TV and internet provider. It is virtually a monopoly and it is reckless in its arrogant requirement that customers must provide their Social Security Numbers to receive service. Many states have outlawed this practice, but Puerto Rico still permits this. There is no wonder why identity theft is rampant in Puerto Rico when you have businesses like OneLink strong-arming people into handing over their Social Security Number. Do not use this service until OneLink changes its policy. They should at least give customers the choice to pay extra deposit money, or provide alternative forms of ID if they choose to be prudent about not divulging their Social Security Numbers. A better choice is the free internet service at each PR Starbucks. Also, contact the Puerto Rican legislature to ban this antiquated practice which is leading to ruined credit and ruined lives because of compromised Social Security Numbers. Take a stand against OneLink and the other companies who abuse our SSN's! read more

Onelink is an horrible broadband provider. Their 40GB cap was added in September 2007 and has not been changed at all since then. 40GB was outrageous at the time, it's even worse now in 2011 when access to broadband has become such an essential part of our lives. Forget about renting movies online, playing games, even using YouTube. Their customer support is horrible. Their ads are even worse, ironically pointing out that other services are behind, when actually cable ISPs throughout the island have higher speeds, uncapped. Wish I could get 10Mbps Liberty cable at home. read more

Terrible service. After a few drops of rain our connection gets dropped, leaving us completely out of touch and with no chance to get any work done. The cable service insists on selling ad space during the actual shows (regardless of the fact that it might be a major network from the states) so, not only are they not satisfied with replacing American ads with local ones, they'll actually stick an ad during the freakin' show!!! Infuriating! The customer service people are outsourced from the Dominican republic... enough said. Terrible service! read more

The are the worst at customer service even more now when buying choice cable tv. I have been having to call month after month. The agents are rude and extremely disrespectful. Even when speaking to supervisors they don't know what they are doing and ask for your social security number as if it were nothing, instead of a security number. Risking identity theft all the way. I may self am a customer service agent and feel ashamed to have to call PR and receive this kind if service of uneducated employees who care less for the service they offer. Can't wait for the contract to finish I am definitely changing companies believe me I'd rather pay a few cents more for a company who appreciates and values their customers. read more

Terrible Service. Ok, to install the service for the customer they take like 2 days since you sign up with the, which is not bad. But when you call 2 days before your 1 year contract expires, they dont cancel your service on time in order to create a bill for the next cycle. And when you call like 6 times cancelling the service in a timeframe of 2 months, this is telling you that this company really sucks, in service, and that it does not have any respect for its customer. Thats all I have to say. read more

One Link Communications is about as good as the electric company in Puerto Rico, which is to say it is probably one of the worst service providers in the world. From the inconsistency in their internet speeds, the hour and a half wait to speak with a service rep located in Santo Domingo and not on the island where they are headquartered (nice, One Link...way to support the local economy of the island) the lack of major programming options like AMC (seriously...they don't even have AMC!) and HD channels, a 40g download threshold, and a management staff who are either incompetent, irresponsible, and downright rude...I have been waiting for two months to get a callback from the customer service manager there (named Randall Martinez), have tried on several occasions to reach him as well, and I am still waiting on a credit for the month my internet service was a trickle if at all..because of local node issues... The last time I spoke with this manager, he said he would be giving me a credit for the month I had poor service. All I needed to do was call him back the next day...which I did. And he wasn't there like he promised. Since then I have attempted several times to speak with this Randall, and he is either not there or not available. I seriously doubt there is a worse cable/internet provider on the planet, outside of China, Iran, North Korea or Libya. With that being said, the only other viable internet option for San Juan is Dmax DSL service. I do not want a home phone line, otherwise I would be switching immediately, and I am not even sure DMAX cxan provide for my location in the suburbs. Liberty Cable is the provider outside of the metro area, and their customers get all the bells, whistles, consistency in service, 10mbps download, no thresholds, and they offer AMC. But can we tap into Liberty????? No. The government has allowed One Link to be the cable monopoly for the metro area...I am guessing money is lining someone's pockets for that. Since Adelphia was bought out, the service on this island has fallen to sewage levels. I am hopeful to be leaving this island soon, because the quality of life is crumbling here. I have been here for ten years and have experienced good service and quality from the local cable, water, telephone and electric services in the past. The last four years has seen a complete disintegration of the utilities grids. When my original home town of 1000 people in rural Minnesota get 16mbps, three different television providers, and never have power or water outages unless there is a major storm ALL AT LOWER PRICING...then clearly Puerto Rico and the companies that service it are going to hell in a hand basket and do not care about their customers. Serious disconnection from their client base, and that is...I suppose...the result of a monopoly doing whatever they want because they have a captive client-base. Shame on you, One Link. You are a beacon of ineptitude and avarice. read more

One link communication called my home and bullied my grandmother into giving them her full name and birthdate.then turned around and used that as an authorization to switch my long distance service. when I notice that my bill was changed, I called them, their response to me was that anyone that's over 18 can authorized changes regardless of whose account it is. This Company is a fraud. They get their way trhough relentlesles calling over and over bullying people. Please be careful about the call you receive and what you say on the phone. read more

Internet service sucks! I was a loyal customer but I said enough! The last 5 months I was getting 0.20 mbps of speed when I was paying for 4 mpbs. Each time I called to customer service i received a different excuses. Also, to get things worst they added a cap of 40 GB, a real joke of company and service. Do yourself a favor, forget about the existence of this lame company. read more

Is it possible to give it no stars at all? Onelink rules as the crappiest corporation in Puerto Rico. Their service is below anything I have ever seen. They have now installed some new boxes that consume lots of electricity. That way they save money on amplification of the signal and turning that cost over to the consumer whille they say that its to serve us better. OneLink is the result of a population that doesn't demand better service--not from their government or from public service companies; we just take the abuse and stand in line begging for someone to do something whille we are getting the worst service in the world at the highest prices. Maybe a group of crazies will go picket at the legislature and someone will listen whille tan at the beach. read more

We started about 1 day ago, the person who went To my home to install the service was not a professional that was expecting and the job was not a professional either. We call the company next day and they want to charge us to sent somebody to fix the work poorly done. People be carefull with the sub contractor that this company is sending to be inside your house. read more

The WORST customer service. They do anything to avoid dealing with their customers. It is nearly impossible to get someone on the phone. They all pass the buck. They will have a location with lines longer than any DMV I have ever seen and no parking available so you end up parking so far you literally need a cab to get from your car to their office. Additionally, the internet goes down OFTEN! However, I never see those days refunded on my bill. When sending them an email it is common for a response to take a WEEK! read more

Now that One Link Pr has dropped TCM Turner Classic Movie channel, a terrible cable co and internet provider has become worse. Internet speed usually drops at night to such a slow speed that watching youtube or hulu or netflix is impossible. Have had the company change my cable box once a month for many months now. According to the cable guy who comes to install cable box, it seems they install used boxes that have been returned and cleaned up. This according to what the cable repair man tells me on his monthly visits read more

Never, never do anything with One link. Their services are crap. After three months I'm still struggling with them. Worst ever company I have ever seen in my live. The signal is bad, the service is terrible, they don't know a shit about anything read more