My car broke down in the middle of nowhere. My fleet management company assigned Class MM to come tow me to the dealership. After the original 90 minute window had past, they rescheduled for an additional 90 minutes. FINE. Is what it is. When this clown finally showed up, he picked up my car, and then stated that I could not ride with him and that I would need to call an Uber. I asked why naturally. He said he couldn't afford the insurance required to have me as a passenger in his tow rig. Being pretty frustrated at this point, I suggested that he should inform the fleet management company beforehand that he could not perform that service. They originally offered that service to me. And It Would have been nice to know hours ago. As to not waste my time. He rudely snarled back at me "do not tell me how to do my job". At this point, I don't trust this man or his company to tow my vehicle over an hour away. Without me being with it. I told him to drop the vehicle. He dropped it and left while cursing and honking his horn. read more

Class M&M Towing & Recovery - Classless MM Towing. "We'll leave you in the middle of nowhere" - Towing Near Me - Cocoa, Florida

Mario and his team came to my rescue when the towing service that was supposed to help me didn't show up. Great, professional, reliable, and act quickly read more

I worked for them a few days before Thanksgiving. That was week one now here it is week two. I texted Mario wife via text because Mario is considered to be the owner of the company. I asked yesterday will I be getting paid which was Friday her response was yes. Here it is now Sunday morning and I still haven't gotten paid she's reading my text messages but now them. Now it leaves me no other choice but to contact the SC US Attorney Office, South Carolina Department of Labor and Columbia SC city hall for this matter. DO NOT APPLY WITH CLASS M & M TOWING AND RECOVERY. They will not pay you you will have to go through what I am going through read more

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Class M&M Towing was assigned to me by my dealership and the lack of professionalism from this company was astounding. The wait time of 30 min was decent, but almost immediately after the online tracking service for the tow truck showed the driver had arrived, the job was cancelled by driver request because he "couldn't find us". We were in a large public parking lot and the driver didn't call or make any effort to find us. He simply showed up and cancelled. When I called the towing company directly and immediately I was told that the driver wouldn't be contacted to return to our parking spot, even though he couldn't have been more than 5 minutes away, but that we'd need to call our dealership and have an entirely new assistance request processed. When I began explaining that we were parked in the open and the tow driver could call me for help if needed the receptionist hung up on me. Needless to say when I called back to my dealership to set up another tow I requested a different company be used. Shockingly poor service. Avoid Class M&M if at all possible. read more

This company gave me an estimated time between 2:05 pm and 2:50 pm and I submitted my claim via my insurance company at 12:39 pm and do you know what time they showed up to retrieve my car at 5:10 pm. I called them and they would NOT answer the phone so no I do NOT recommend this company AND they are not registered with BBB. read more

My insurance (Roadside Assistance) contracted my truck tow to this company. Long story short, I could not meet the guy onsite to provide him the key because I was already at home (without transportation) and I didn't want to leave the key onsite... I didn't know they even needed it until he called... Especially because he had plenty of access to the front and back.. So the guy states: "The difference in the price of the tow without the key is $400.00 more"... He goes on to say: "Let me call your insurance company and I will call you right back"... Knowing he must have called from his cell phone, I decide to call after 30 minutes... No answer... Then sent 3 more texts over the next 3 hours; asking if he could provide me an update? Checked the next morning and my truck is in the same place... How about letting me know why he couldn't tow it? It's not like he "Couldn't", he just didn't... I'm pretty sure he did not like what the insurance company quoted him for compensation... Okay... Still call me back!! "I'm sorry, your insurance company will not pay me for this specific tow. Therefore I cannot tow your truck until we get the key".. Nope!! Leaves me in the dark and ghosts me via phone and texts.. Great customer service (eyes roll) read more

My car had a flat tire and stuck on the side of th road on 528 westbound . Ryan from M&M towing did a fantastic job returning my car to me. His professionalism and courtesy was top notch. Thank you, Ryan. read more

The service request was not fulfilled. The wrong type of truck was sent. No one came back yet the company kept taking tickets to tow through my insurance (3x). I sat outside waiting and no one came. I am going through chemotherapy and the 5 hours that I could have been resting was spent messing with this. The number provided went straight to voicemail and no one called back. read more

I only give this place one star because I can't give them zero!! They were called to come and tow me home by my insurance company, told me that they would be here in 30 minutes to an hour and a half they never showed up, and then they tried to say they called me and I didn't answer which was not true, and that they were at the place for pick up and no one was there, which was also not true. When I called the office I was told that they would contact the driver and call me back, instead they canceled the service and left me stranded after I've already been sitting here hour and half waiting. Absolutely unreliable, horrible customer service, will leave you stranded on the side of the road. read more

Fast and friendly. Took good care of my car. Great price too! They actually made it too me faster than they said they would. Much appreciated. read more

My car stopped in the left turn line in Titusville Fl.. Called my insurance company for a tow and also informed them of where I was and that it was a busy intersection. The message text from M&M Towing said 50 to 80 mins.. Some very nice people help push me out of the way. Thank God.. After an hour of waiting I call M&M and was hung up on, as if they saw my number and knew that it was me calling. I called again and no one picked up nor did they have a way to leave a voicemail, but you could leave a SMS message that doesn't aloud you to do nothing but choose option 5 to send your phone number. I then called my insurance company and told them what was going on. They informed me that they would contact the company to see what was going on and an ETA. The agent that was trying to help came back online and said that they hung up on her and she had to call back and argue with M&M representative. At this point 4 hr have passed and still no tow truck. My insurance company try so hard to try to help just for an update with answers. At this point my insurance company told me that I can call any other company to pick me up and they will reimburse me. read more

I was here on Vacation, got a flat tire . I contacted Class M&M Towing to see if they had a tire that would fit my vehicle he said yes a used tire. I ask how much he said $80.00. I ask him another question and he hung up the phone. I called back several times but he would not answer the phone. So a female at night stranded in a parking lot with a flat tire an he hung up. I hope he doesn't have a daughter but if he does and she gets stranded at night alone and need assistance I pray someone kind will lend her a hand. So, Ladies if you need assistance at night or anytime DO NOT call Class M&M Towing and Recovery. By the way it wasn't about the $80.00 I would have paid $800.00 if I had to for my safety. Thanks for nothing Class M&M Recovery. Big shout out to Pep Boys. Magistrate B. Jacobs. PS will report to the BBB. 1 star because he answered the phone the 1st time. and because I couldn't post without a rating. read more

Horrible experience. Insurance company selected this company. Once assigned I called company to ensure they would be able to accommodate an additional passenger. They said yes. I wait 2 hours for tow. They finally arrive and they have another person in the vehicle. I called up the company and they said that I should call for an Uber. Mind you I am an hour or more away from home. While I was in phone trying to get sorted out tow driver tried to connect my car. Asked him to hold off until I get it worked out with his and the insurance company. Tow driver said he was leaving and opted to get back into his vehicle and left me stranded. 0 STARS! read more

the gentleman went outta his way to help me out with a flat tire. He genuinely wanted ti help. There are not many people in this world today that would extend the kind of hospitality and service that he did for me. Thank you cannot fully express just how fortunate i was to cross his path today. read more

Thank you for the quick service great people to deal with call me when the driver was 15 mins out I-95 is really scary and I'm grateful for the fast responses read more

car had to be towed- dead battery- in my garage-facing in. Tow guy comes & will NOT let me get in car to steer it out of garage as he pushes- I told him car was close to side of garage "I GOTBIT I GOT IT I GOT IT!!!!!!" he kept repeating that as I warned him car door might hit side of garage-"I GOT IT I GOT IT"!! Sure enough- he's pushing car out with drivers' side door open -BAM- rips the garage door insulation strip- also top of doorframe is wrenched away from the body of car!!!!!! Air & rain can get in - Tried contacting business- Stephanie - couldn't care less - Very RUDE - insolent- Driver's name is "Noel" DO. NOT USE THIS TOWING COMPANY!!!! read more

Car had a blowout with some damage to front fender on the Causeway heading to Merritt Island. Our fleet plan, Roadside Assistance, called them, and they promised to get us in 30 minutes. I called when they didn't show, and it went to voicemail. Called again and whoever answered assured me they were en route. They never showed. We had waited for nearly an hour and a half d by this time. So, I canceled the service and told the Roadside Assistance folks NEVER to use them again. We did get someone else on our own, who showed up in 20 minutes. read more

roadside assistance assigned them to jump start my car. after waiting 2 hours they cancelled. service desk women sounded half asleep when I called asking where they were. hung up on me. read more