This review is not about their Cadillac business, but about my experience of buying a pre-owned car from them. The reception and conversation were pleasant. I purchased the pre-owned car in May 2014. I looked at the car, which had some body scratches and worn out seats. Took it for a test drive and observed a couple of issues (dealer's/mechanic's responses inline within braces). - 1 Loud noise from front tires and shocks (due to rotated tires, driving a few miles will fix it) - 2 Cranky noise when I take slow sharp turns (not sure, but is no big deal as everything works) Three months later, I learnt that issue #1 is major due to faulty tires and shocks. Moreover, it was resulting in further tire and wheel wears and engine stress. I had to fix the shocks, change tires and get the alignment done. I guess I was ignorant too, but I can only assume one of the following (both of these not characteristics of a good dealership) - (1) they didn't know about cars or (2) they lied. I am now worried that issue #2 might surface as a major problem sometime soon. read more

I must say that this dealership is one of a kind. I loved how they renovate the place and it's looking very nice. I came to the dealership last Friday and I have to say that Scott Shepherd is the best salesman that I've ever dealt with. I've bought several new cars, and helped few of my friends as well, so I've dealt with many new car salesman in the past. But I have to say that my experience dealing with Scott is extraordinary. He was not pushy, and he explained all the features of the ATS very well. During the whole test drive, he was very friendly and very casual while professional. For now I am not in the market of a new car, but I definitely consider Cadillac as one of my options now due to my satisfied experience. read more

The people here are amazingly sweet, kind and fun. I pulled up for an oil change, tossed my keys to Billy and said I'd be back in an hour. Came back to jamming oldies in the service area, spoke to a few gentlemen and was on my way. Billy always remember me and welcomes me back. So polite and genuine! Great team! Hopefully my next Cadillac will be from them. . read more

I leased my 4th vehicle from Classic Cadillac which was a service loaner. I noticed an odor while the AC was on and reported it to the dealership GM and sales manager within a week of ownership. I was offered a dirty loaner vehicle which I refused and the General Manager apologized and said that he would follow up with me while the vehicle was at the dealership to detect and remedy the problem. I had to get General Motors customer care involved for it took 10 days and a phone call from the dealership came after General Motors customer care become involved. read more

I have worked with Chad Strovinskas on all my service work. He is, without question, the best Service Consultant with whom I have worked, and this includes all the cars I've owned. He truly likes his job and gets to know his clients. I never have to worry that he will keep his word and I look forward to catching up with him when I bring my car in. He is a great brand ambassador for Classic Cadillac. The Body Shop also is top notch and repaired my car perfectly after I was rear ended. read more

My husband and I went to Classic Cadillac to inquire about an XT5 that we saw online. Garth, our salesman, was very friendly and helpful. Together with Brian, the general manager, they ensured that we got an amazing price on the SUV we were interested in. They bent over backwards to make sure the deal happened. I will definitely be a repeat customer and I will tell all my friends and family about Classic Cadillac! read more

A car buying experience could not have been any better. I love my new car and iPad! Everything was beyond perfect. If you need a new car, come here! read more

Went to Classic Cadiallac for service. Customer area is decent, with wifi and refreshments. In my particular case, my car was finished and sitting in the bay. It wasn't until I confronted the customer service person that they were able to get me finished up. A minor irritation, but service was OK. read more

I recently purchased an Escalade ESV, Ethan Ventura was our sales associate. From the moment we met him to the moment we drove off the lot in our beautiful new vehicle, Ethan made the purchase process stress-free and enjoyable. After the purchase there were a few follow-up items and Ethan was very responsive and kind in meeting our needs. I would recommend Classic Cadillac and Ethan Ventura to anyone looking for a world class automobile! read more

I like that your service department is always available to service my car, but this last time my experience would have been an above average one, if they would have let me leave as soon as my car was brought back out to the service desk. As it was I sat and watched my car for almost an hour(45 minutes), when I could have paid my invoice and left. For that reason I rate my visit as average. read more

I was shopping for a GMC Yukon Denali and found one at Classic. Unfortunately, of the 10 weeks that I owned it, the service department had it over half of that time. It ran rough and had serious transmission issues. The Cadillac manager said they would make it right, but making it right in his eyes was selling me a new Escalade. I contacted Brian Long, the GM and he informed me that in the 10 weeks since purchasing the vehicle, it had depreciated $4,500 and he was "willing to give me a $1,500 credit" towards a new Escalade!! I bet so. After exercising the patience of Jobe, I finally went to another dealership and traded the vehicle. It is not like I did not give them every opportunity to make the situation right. The vehicle they sold me should have been sent to the auction, but they chose to sell it. The last time it was in for service, I called Quinton, the Service Director, and told him it was still running rough. He said he would research it and get back to me. Have you heard from him? I haven't either! Not only did I buy it and the extended warranty at almost $4,000, they were paid $2,000 by GM to repair the transmission. They kept making money off of this sale all the while trying to avoid me and not taking any responsiblity. The only person who ever returned my call from this dealership was my service writer, Walter. It always took numerous calls to talk to anybody. After hearing the exasperation from the GM about my situation, he asked me what he should do. I told him to exercise the integrity and moral character that I practice in my everyday life and to treat me like he would want someone to treat his wife. He chose to do nothing. I say avoid Classic Cadillac at all cost. read more

Jamin and Randy were my primary points of contact and both were great throughout the whole process. Jamin took me on a test drive and afterwards I hashed out numbers with Randy before returning the next day to sign paperwork with Jamin. I had pretty much decided that I was going to lease the car before the test drive, but both salesmen were extremely professional, courteous, and knowledgeable. They were able to answer all of my questions and I never felt pressured to buy the vehicle or agree to anything I was not interested in. I'm loving my ATS and I look forward to continued business with Classic Cadillac! read more

Our salesperson, Kenny Kelly was courteous, personable, knowledgeable and professional. I was referred to him by a friend. I would not want to purchase this vehicle (2015 ATS Coupe) from any other dealer because I appreciated how Mr. Kelly handled the entire sales process. My only disappointment was that GM didn't give similar financing incentives to Cadillac that they are providing for Buick and Chevrolet. Mr. Kelly took the time to deliver our car to our home the day after Christmas (with a bow I might add)! I highly recommend Classic Cadillac. read more

Service Dept Review Only: I've tried using this place a few times, and each time I haven't been pleased with the customer service. Most recently, I made an appointment two weeks in advance where I requested a loaner (since I work all day and need to get back to work once I drop my car off. I'm not wasting a personal day on this). When it came to the day of the service, they were not able to provide a loaner, saying that it was the other customers that were holding this up, and that they had not returned their loaner cars. Frustrated, I called Capital Cadillac in Smyrna, and they were able to take me in right then (no appointment) and provide a loaner. They even offered a service to drop me back off at my work building if needed. Let's just say I'll be sticking with Capital Cadillac from now on! read more

Worked with Classic Cadillac while attempting to help out a family member get into a better car. Despite the fact that we were not in the market for an expensive top of the line model we were treated with amazing dignity and respect throughout the entire process. In the end the pre-owned model that we were looking for was not large enough for our needs, and I was not able to purchase a car from them, however, the entire experience was still so exceptional that I wanted to review them. I would recommend anyone consider buying from this dealership as their customer service is exceptional regardless of what type of vehicle you purchase. read more

Classic Cadillac might be okay to deal with in person, but I would not recommend them for an internet purchase. I was told the 03 Infiniti I bought was in great shape. When they were going to do a walk around with me on the phone I was told it was raining. When I got the car it was covered in dents, dings, and scratches. Plus a wood trim piece on the driver's door was cracked. All obvious to anyone looking at the car. I asked if there was anything that I would be disappointed with when I get the car, "you'll love the car." Besides the $450.00 in body work I spent, it has an engine problem that has yet to be diagnosed. No telling what that's going to run me. One plus, I got a 3 year warranty for the price of the 1 year, but I wouldn't have bought the car at the price I gave if they would have told me the truth. I would suggest NOT buying from these guys. read more

I called at the last minute for an appointment for an oil change because I happened to be in the area, and Chad was more than accommodating. Additionally, part of my original deal, almost a year ago, included all weather floor mats for my vehicle. Shortly after my vehicle purchase, my sales person left the organization. When I asked Chad about it, he was more than happy to look up the information, and he confirmed that I was indeed owed the mats. He was only able to offer the back mat, and said that he would order the front mats for my vehicle. It's always great working with Chad. read more

Tony Marvin was an exceptional salesman. He was extremely courteous and helped me find exactly what I was looking for. I was car shopping with a stroller and a baby that day and he went out of his way to open doors for me. I will only buy cars from Tony Marvin from Classic Cadillac. read more

I can't express how dissatisfied I am with this dealership! I have had nothing but terrible experiences here at Classic Cadillac from the start! Very unprofessional staff as well as the communication lacks as well! The service is usually hit or miss here but for the most part they have some pretty rude employees, if it weren't for the select few people I wouldn't have even returned! I regret buying my car here so much! This past Saturday I came in for an oil change and was serviced by David who squeezed me in because the previous employee had booked me for an appointment time that I know I didn't request. David was an excellent employee so not putting him in the mix of all the events but after my car was serviced on Saturday once I got home I noticed that the car was leaking oil.. Odd right? Well on Monday when I arrived to work I came out for my lunch break only to find that my car was now leaking oil like crazy! I called the dealership to explain what was going on but at this point me driving my car would have been creating more problems than what have already occurred! I spoke again with David who explained to me that this was completely unacceptable for whoever was the one to perform the oil change for me. I am at a complete loss for words because the seriousness of this situation has been overlooked and I haven't been contacted. I have made a phone call to the service manager John whom I will explain how terrible the service experience was this past Saturday. I would NEVER recommend this dealership to ANYBODY! Third strike! 1st started with their lying salesman RAY who no longer works there (Thank GOD) to a situation that happen when i needed to use the Tire Insurance that they sell you when you first buy your car, to now this oil change that wasn't done correctly! It's clear that this place has a history for a series of events that unfortunately I didn't know until AFTER i purchased my car. read more

This is an update to my earlier review of Classic Cadillac where I had been treated so rudely by Classic Cadillac staffer, Wayne Baucom that I started looking at Lincolns. I bought a Lincoln MKT Elite and absolutely love it and couldn't have been treated better by the Lincoln dealer. Can't imagine ever darkening the door of any Cadillac dealer again. read more

We have been going to this dealership for service for one year after we bought a 2015 Escalade. Customer service is awful, reps do not follow-up on tasks regarding your repairs, repairs are not done properly more then half of the time and they even lost our car once when we went to pick it up. Not to mention the fact that I was made to wait for more then 6 weeks to get a loaner vehicle in order to have my car serviced. They stated that they had to wait for others to return their loaners. They claim to have made changes in their staff but so far not much has changed. The last incident- when they lost my car- occurred after a lengthy call from management promising better service. Buy a Benz and go to the Benz dealership down the road if you want to experience quality customer service. read more

I just want to thank Brian, the General Manager for providing service to what was going to be a terrible situation.

Stopped by because Check Engine light came on. $139 for a tech to hook up a computer and tell me nothing is wrong. It could have been a fluke, piece of dirt in the transmission, maybe a faulty sensor. The light went off and never came back on. I think this charge to plug in a computer into a connector on my car to tell you something is wrong with a car that you built is a total scam and ripoff. This should be free of charge! What a money maker and hope GM feels good about spending your customers money unnecessarily! The 2011 CTS is a piece of junk and never buying another one again. Issue after issue with it. Just don't have the time nor patience to sell and get a more dependable/reliable car, not to mention a different manufacturer. read more

Needed the display screen replaced on my 2013 SRX. Also had a noise coming from under the hood, found out it had something to do with bad bearings. As usual, Danny was very accommodating and helpful. Could not be happier with the service he provides. read more

My service advisor, Janet was excellent but I question the integrity of the mechanics. They did a great job with my mechanical issues but failed in my request to have my front bumper reattached after I ran over tire debris on I-75 to avoid an accident. When my car was delivered after it was serviced, I observed the bumper still unattached but was charged $26.67 for repair. Janet investigated the issue and was told they had performed service on the bumper but it was not able to stay secure. If they knew that, why did they continue to charge? Determined to satisfy me, Janet accompanied me to the body shop for further assistance. I was quoted a ridiculous price for a replacement front bumper! Still determined, Janet made contact with a different mechanic in the shop. In less than 5 minutes and without tools, the mechanic pushed my bumper into place! Janet refunded the $26.67 and I was able to leave as a satisfied customer. The bumper is still attached to this day! To me, Janet saved the day for Classic of Atlanta. read more

This review is specifically for an employee in the service dept. named "Adam." Being a female-we get screwed pretty frequently when it comes to getting our cars worked on. I called late one night with a concern about my car-Adam took my concern as his own personal responsibility. He was genuinely caring & helpful & talked me through all my options & potential scenarios. He then even called back after they had closed and left me a voicemail with various numbers to call if needed-and THEN again followed up with me the next day to make sure everything was ok. I was previously dissatisfied with "Classic Cadillac" because of some rude employees a while back and their lack of attention to things I had specifically asked for. When I came in with my car Adam was again extremely accommodating, helpful, and showed a genuine interest in settling my car concerns & worries. He truly went above and beyond to make me comfortable and happy with their service-hence why I wrote this review. A little kindness goes a LONG way!!! :) read more

This 2016 Escalade is the fifth (5th) one I have purchased from David Goch and Classic Cadillac...I'm obviously satisfied.

My experience with Classic was Excellent. My Sales Rep David Ouch was the Best - very Friendly, knowledgeable and Professional. He made my purchase a Great experience and I will recommend my family and friends. This is my first Cadillac and I love it. read more

Pat "Big Country" Coughlin is the man to see!! We bought our first Cadillac 2016 ESV with his help. He was very thorough with us on options, features, pricing and was a genuinely wonderful person to work with. Would send all my friends to him without hesitation. read more

Great Service by Chad Strovinskas. I am so glad I purchased a Cadillac. I have had my SRX for less than 2 years and had and issue with the DVD player. Chad is definitely the BEST service consultant and due to him and the service provided my next car will be a Cadillac from this dealership. He has been my service provider for regular maintenance as well and is very professional and personable. It is so nice to know you will be taken care of when you have to come in for service. read more

You may want to reconsider buying a Cadillac from Classic if you looked into their service department. Very disorganized and under staffed. I recently needed the 10000 mile service and to have a slow leak in the front tire looked at. Service was done but I was told that there was a nail in the tire and they could patch the problem. The problem is that they charged me $75 to fix the slow leak, and disengaged the tire pressure monitor. I have tried to call them 3 times and have not received any call back. I don't think this abnormal behavior on their part. read more