This is the best repair shop! Ryan was helpful and knowledgeable. The workmanship was great, you could not tell that I'd been hit by a deer after they got ahold of it. I would not go anywhere else- hopefully, I won't need them again any time soon!! read more

Weeks waiting on an appointment, then weeks waiting on minor repairs. These folks obviously have more business than they can handle, as they are the only game in town. Customer service is horrible. Use someone else if you can. read more

My car was rear ended on 06/13/22 by another driver, classic collision was the only good thing that came from that accident. They were kind and respectful with each interaction. They were honest about the turn around time as they were backed up, and called to give me their honest opinion before totaling the car out! I was hesitant because we just moved here and have used the same shop for years but they gained my trust! I will return for any services needed in the future! (Hopefully not another accident though, lol) read more

One of the WORST experiences I have ever had. Customer service was TERRIBLE. DO NOT take your car here. I was in an accident in December of 2021 and brought my truck here because we had good experience with a classic collision in another location. BIG MISTAKE. In total, my car was here for six months. We were told that they were waiting on a part. However throughout the entire time we never received received a call with an update. The continued to make promises on timeline and then make excuses when they didn't deliver. They also would promise to call with an update and then weeks would go by without a word. Finally I was tired of waiting, so I called and asked if the truck was drivable, and they yes and the part was just cosmetic (would have been nice to know five months before). Then they called the next day and said the part came in so they would have it ready in a couple days. When I walked in to pick up my truck, the FIRST thing the man standing at the front said to me was "you're late" and then he said "you should sell that truck". He then proceeded to tell me that I needed to take it in to see a mechanic because there was "still a good bit wrong with it". I was so shocked at his rude comments were that I didn't even ask him what he meant. He also told me they found something else wrong with it on the test drive and they needed to fix it so they would call me an hour or so to come pick it up. After two hours passed without a word and no one answering the phone, I drove back to figure out what was going on. When I got back, there was no one to be found. I knocked on the door, called around, and walked around the building but couldn't find anyone. About a half hour later someone finally came out and handed me my keys without apologizing for the delay or even mentioning it. When I drove away the steering wheel was still off center and parts were rubbing when I turned, so I'm honestly not sure what they did. I could go on, but hopefully that is enough to convince you not to give these people your money!!! read more

My brand new car was hit twice in a month's time. The first time I was in a store and someone hit my car in the parking lot. The second time a young man hit me in the back while I was waiting to pull out. I was extremely sick about this as I'd been trying to get this car for almost two years. Ryan and the folks at Classic Collision could not have been more kind and professional. It took a few weeks to get the job done because when they took the car apart they found a few additional pieces that needed to be replaced. Getting the parts took some time. Once they got all the parts they quickly and beautifully repaired our car. The paint has small flakes in it and they matched it perfectly. During the process Ryan kept me informed about how the job was coming along. He also communicated directly with my insurance company who approved the estimates presented. I highly recommend this business as I was highly impressed with the way they made our car look as good as new as well as for the way they conduct their business. Very nice people. Thanks Classic Collision for the great job. read more

I am so pleased in having chosen to take my car in to Classic Collision Center in Madison. Don't think there is a better place anywhere in the greater surrounding area. From start to finish, the lengthy phone call explaining my broken window, to the friendly Ladies in the front, to meeting the Owner after repairs had taken place.... The car window is fully repaired as if it never happened. My car came out clean and spotless which was a wonderful surprise as that is not how I had taken it in. For honesty, dependability, going the extra mile with service, and work done with excellence, I highly recommend Classic Collision Center! read more

Such a great experience. Every gentlemen that I came in contact with was extremely nice, polite, and professional. Really glad I took my car there to get fixed this past week. Very clean and I sat on that sofa in the waiting area and almost fell asleep. read more

I can't say enough positive things about this business. I have had three cars serviced there for different reasons over several years. Two I ended up having the ceramic coating done - and the results are amazing. They go the extra mile to make it right. The owner even spent a great deal of time with me going over how to best care for my car moving forward. Top notch! Professionals. read more

Cannot say enough good things about this business. It's professional, friendly, knowledgeable, and very clean. My car was ready when promised and looked amazing. Brittany was so helpful with the rental car situation and I can't thank her enough for her kind and generous actions! I will definitely recommend this business! read more

I cannot say enough about this great business. My entire family has been bringing our vehicles to this establishment for years. I hate the circumstances that cause us to come here (whether it's due to running into a deer or a fender bender) but the employees and owner are truly professional and quick to serve their customers. I trust and value their feedback and suggestions when it comes to my automotive needs. read more