We had originally hired another pool contractor to install a custom inground pool. Unfortunately…read morewhat we experienced was an absolute nightmare. Thankfully we found Alex with Professional Pool Service! He was able to save us from having to completely tear out our pool and spa! I can't express enough how grateful we are for his professionalism, open communication and knowledge!! Unfortunately we live in a world where there are a lot of scammers. Alex is NOT one of them! Long story short, I wouldn't hesitate to recommend Professional Pool Service for any pool needs you may have!

Jim and Brandon are both AMAZING ! I've been dealing with them for years and they have never…read moresteered me wrong. Everything they have told me has been correct and they have NEVER tried to sell me abrupt I didn't need. There has been two times I didn't listen to their advice, and it bit me both times. I trust them 110% ! I drive 33 miles one way, passing several other pool companies, to go to the backyard zone and don't regret it for a second ! You won't find a more honest or knowledgeable shop than The Backyard Zone !

Scheduled for pool opening and when the time came the guy advised us he was behind and couldn't…read moreopen our pool that day and had to push to next business day. The next business day came and couldn't get ahold of him. Tried for several days after that to contact him and was still unsuccessful. Terrible way to go about owning a business, not caring enough to get back with your customers. Not even a quick text message reaponse. The guy just ghosted us completely. Being that it is the end of May made things worse because all of the other pool places are already booked so he basically screwed us. This is not good business practice or a good business to support, he does not care about his customers. Very unreliable or caring of customers.

I researched Hot tubs for several months. I finally narrowed it down to a plug n play from-then…read morewent to a big box store-There are two of them in N East Ohio, you know who they are. Neither big box retailer could tell me much about their tubs except for price and obvious things such as 1yr warranty but they didn't know how that worked or the fine print details, or anything about their service after install etc. Notable was that they did disclose that they "neatly leave the packaging / trash for the consumer to discard"- What?! Then remembered The Place in Medina, Ohio. So glad I went this route. Rex Brown was very knowledgeable, he answered All of my questions and concerns (that no one else could and other info. that I couldn't get online). The Place has a large inventory of Hot tubs. Like most stores, big box or small retailers they have a limited amount of Plug n Play units but more than most that I went to, and they carry the BEST plug n play model on the market: The Dream Maker and at an affordable price too. The difference with The Place and Big box stores, is that The Place knows their products and stand behind them! It is a family-owned company-(buy local). They have a repair shop on sight, their own repair guys/employees (unlike big box- once you get it home - after warranty-it's on you to get it fixed). The Place also carries any accessories, like filters and chemicals that you may need for your hot tub. The transaction was GREAT from start to finish, (no gimmicks, no delays, no bait and switch). The delivery and set up was quick and very professional; they left no trace of packaging material aside from my beautiful hot tub you would never know they were there! I couldn't be happier- I highly recommend Rex Brown and The Place in Medina Oh.

I just purchased a new Spa from the Place in Medina. Donerae was amazing to work with, in helping…read moreme find the perfect spa for my needs. Shawn helped to coordinate my trade in. Joe personally came to assess my yard for the care and logistics of the delivery. David, Charles and Michael did an excellent job removing the trade-in and delivering and installing my wonderful new Coast Spa Duoscape.

M&G provides a great customer experience when on site. Also, they have saved me $200+ in…read moretrip/service charges by trouble shooting issues over the phone and solving the problem free of charge. This is an industry full of questionable service providers. Ethical vendors are tough to find and ethical ones that do what they say they are going to do when they say are going to do it are nearly extinct. M&G checks that box. I've used 4 or 5 other vendors in the city and they have universally disappointed. Matt and his team are great at what they do. Now that I use them, I no longer have anxiety when I need to service on my pool.

I have used this company for the last four years. They are very reliable and do a very good job…read morewith your pool. As far as the owner's customer service skills....... it depends on the day. One day he could be very nice and the next day not so much. He has an arrogant intimidating way about him at times. With that being said, I don't always feel comfortable calling him first. I usually call the technician that was assigned to my house. (I wasn't even aware he was no longer there since I'm not home when they come out). We had torrential rains a week or so ago, and it messed up the balance of the Pool so I reached out to the technician that was assigned to me and he informed me that he's no longer with this company. I told him I was not aware of that situation I said sorry for bothering him, but that I like to call him first because I don't feel comfortable calling the owner since he's moody. This former technician then told me that there were other customers that felt the same way that are no longer with him. The next morning, I get a text from the owner telling me that he doesn't know why I called. my former technician to complain about him and because of that he's terminating my service. Didn't ask me what happened or asked me why I feel uncomfortable to call him just assumed. (the conversation was obviously repeated back to the owner) The owner has a you're YOU'RE WELCOME attitude not a thank you for your service attitude. That in itself is a reason that I would not recommend this company. I am a small business owner myself. If I had a customer that compained to my husband about me or me about my husband, the last thing I would do is tell them to get out of my store. I would call them and say, why do you feel this way? How can I fix it. That's why we've been in business almost 50 years. We and cherish our customers . Without them you don't have a business.

If you are looking for any type of work to be done on your pool or spa look no further than this…read morecompany! Definitely hard to find someone who does quality work, this company sets the standards. I will not be using anyone else for my pool! They do it all anything you need they will get you taken care of and not to mention it's quick!

Bough a house last summer and the pool was a mess. The liner was ripped and the filer system was…read morecracked. Jacob came out and told us everything that needed to be done. He took the time to explain how the pool works, brought samples of liners, told us what was in stock for a quick replacement and answered any and all questions. Everything went according to plan and the job was done ahead of schedule. Jacob and team were very professional and courteous. I would highly recommend and will definitely hire them again.

Starts off great with an engaging and welcoming "sales" associate and manager…read more Overpromising. Spend over $30k+ and think they would actually care and attempt to make it right. Difficult to get responses and answers and still waiting. Beware.

It's a Monday morning 8 o'clock. And I was running to home depot to pick up a couple supplies for a…read moreproject today. Entering the plaza from route 18 there's a 2 lane road. There was a floorz truck next to me on the left side. As we get close to the stop sign he speeds up and pulls in front of me so that he could be in the Straight lane instead of the left turn lane. Absolutely no reason to cut me off. Turns out where both pulling into home depot. And on the corner of the plaza there is the floor material company with the same name as what's on this truck. I will never shop there. There was no one around, no 1 else on the road, absolutely no reason to speed up and cut me off. Other than hes a jerk. Don't buy from this company. People show their true colours when they think no one is watching.

Owner is unbelievably egotistical. I have been a customer for 20+ years. Purchased a pool recently…read more Gave a review that was about their bad service (although the same review complementing their knowledge of water chemicals). Long story short, the owner refused to test my pool water, kicked me out of the store and told me never to come back. Her father and mother who founded the place are rolling over in their graves at what she does to long time customers. Avoid this place.

This is a specific note of thanks to Kim, for her assistance beyond what I really expected. I…read moreneeded a pressure-relief valve for my filter and you had none in stock. Kim went to the extent of finding me a valve immediately. I was able to finish start up of my pool, just before leaving for a 3-week vacation. Without your assistance Kim, I would be right back at step one of opening, but three weeks later! Please feel free to publish this and share with your new and old customers, as a testament to my total satisfaction with your service; not to mention the routine help I get during the entire swimming season. Have a wonderful summer!!!

DunRite just completed installing new vinyl siding and vinyl shake on our house and we are very…read morepleased. Everything went a planned and the house was completed in just a day and a half. Tim our sales representative was very helpful with our choices and he did a great job of staying in contact and following up. The whole process took only a few weeks from the time we placed our order to completion. Also had them replace our skylight. Would definitely recommend this company. Thanks to Tim and the installers that did a great job.

Got Gutters installed. Great quality, great communication through process. Sales rep was…read moreknowledgable and professional.