I needed to cover the concrete laundry room floor. Where the concrete had a "history" of differing paints, making professionals question whether repainting would hold. A trusted real estate person recommended Miracle Stone, based on her experience. So it was a go. The measurement person was personable, knowledgable, and readily answered my questions. The installation team not only was on time; they professionally took care of a few "special needs" of this 65 year old floor. Only been in a few months so cannot speak to longevity. But looks great and is the needed product. And good to have the owner on site during installation. One aside: Hadn't though about a cold stone floor with bare feet. Just a reminder, no big deal. Rod Knight Valley City, OH read more

We needed a very large section fixed where a plumber destroyed. Carmen matched the area and had fixed within 2 days. The fees were very affordable and the communication was impeccable. I highly recommend this company, They even called after the job was finished to make sure we were satisfied. Family run and great people, read more

Miracle Stone has done the basement floors in both houses that I have owned. Carmen does a fantastic job and for about half the price of Nature Stone. We get so many compliments on our basement floor and it already paid for itself when our basement had water damage last year. No need to rip up carpet this time!! I will always recommend Miracle Stone and the work they do. Professional, courteous, and skilled!! Stop shopping around now and trust me when I say that you won't regret going with Miracle Stone!! read more

Miracle Stone - a living room with a projector screen - Flooring Near Me - Olmsted Falls, Ohio

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I was referred to this company and thoroughly regret it and will never refer anyone to Miracle Stone. Spend extra to get some respect and quality work because you will be lied to, belittled and spoken over like you are garbage. The way I was treated, I definitely was not the customer. Rose was far from professional during the little encounters I had with her. When she came to my home all she did was rush me and say well are you doing this or not after discussing and reviewing all of my questions I had that also seemed to annoy her that I was even asking. When the crew showed up I went over everything again along with the edging etc. 3 times- was ignored. They bounced as soon a the full payment was given to them, not allowing for any review of their work. I called the following week as I have valleys and humps all over the floor- nothing was leveled like I was told the job would be. Also the epoxy was dripped all along the opening of the door and tacky looking. I was ignored for 2 weeks and was only contacted because I filed a report with the BBB. When Carmin, the owner finally came to look at the floor- he spoke over me the whole time would not let me speak. Kept telling me I was wrong my floor was a disaster before he did the job. That he does not do bad work (I have pictures to prove my floor was only cracked, not raised and horrible as he kept portraying). Laughed at me because of the amount I spent was nothing ( BTW I'm a single mom). Told me that I should have went to Nature stone, I would have paid more. I kept asking what are you going to do to fix this and make it right and he said nothing, he did nothing wrong and refused to correct or even make anything right. I am appalled by the actions of these two representatives of this company. To make matters worse, I received a camera notification, in a spot they should not have been which I will not say in this review but you all know what he was doing as I am traumatized by this along with neighbors. read more

My floor installed by Miracle Stone is till looking great. If you are looking for a stone floor, have Miracle Stone give you a quote. They are honest, do a great job and not some fast talking company with a lot of commercials and a fancy showroom, promising huge discounts which really do not exist. read more

Terrible customer service. I purchased a home with Miracle Stone flooring and called to schedule an inspection after seeing their complimentary yearly inspection advertisement on the website. I also asked about how to remove a dog urine scent in one spot from the previous owners of my home. I was very clear that I was not trying to hold them liable for the urine scent, and just wanted to know how to remedy it since I have no previous experience with this type of flooring. The owner was defensive and made it clear that she saw no need to come out for an inspection if I don't see stone chipping or damage and was not helpful in how to remove the urine smell at all. She was supposed to call me back to verify the installation from the previous owners and never did. read more

After spending 3200.00 to have my garage floor and step done I had a problem in less than 2 weeks which was installers fault. Carmen the owner of this small company wanted to charge me a 200.00 service fee to come back and take care of the matter. Don't be fooled by their fancy website. They are a mom pop outfit with Carmen and his son working and one other guy working off an old truck. They are old school mentality with no customer service care about making sure their customers are happy. They may be cheaper than Nature Stone but cheap isn't always best and you get what you pay for. read more