The Backyard Zone

4.0 (4 reviews)

Pool & Hot Tub Service

Closed • 12:00 pm - 6:00 PM

Updated 2 months ago

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Mike G.

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1

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1 year ago

Jim and Brandon are both AMAZING ! I've been dealing with them for years and they have never steered me wrong. Everything they have told me has been correct and they have NEVER tried to sell me abrupt I didn't need. There has been two times I didn't listen to their advice, and it bit me both times. I trust them 110% ! I drive 33 miles one way, passing several other pool companies, to go to the backyard zone and don't regret it for a second ! You won't find a more honest or knowledgeable shop than The Backyard Zone ! read more

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Angela N.

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1

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3 years ago

Scheduled for pool opening and when the time came the guy advised us he was behind and couldn't open our pool that day and had to push to next business day. The next business day came and couldn't get ahold of him. Tried for several days after that to contact him and was still unsuccessful. Terrible way to go about owning a business, not caring enough to get back with your customers. Not even a quick text message reaponse. The guy just ghosted us completely. Being that it is the end of May made things worse because all of the other pool places are already booked so he basically screwed us. This is not good business practice or a good business to support, he does not care about his customers. Very unreliable or caring of customers. read more

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Katie D.

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5 years ago

Recently my husband and I were at our wits end due to our pool looking like a pond. We worked with another pool company, taking in water samples regularly to get tested, and spend hundreds on various chemicals with no results in site. We were almost to the point to drain the whole pool, clean and order new water. My husband decided to stop into The Backyard Zone and within 48 hours (no joke) of the treatment plan that was given to us our pool water started to improve. Within a week our water is seriously looking the best it ever has! This company was a pleasure to work with from the start and they earned our support for life! read more

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N S.

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4

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7 years ago

They are THE Best! I would never go anywhere else. Jim Staab is extremely knowledgeable re: Pools -Both In-Ground & Above Ground- and Hot Tubs too. You couldn't meet anyone nicer & more honest than Jim. People working at Backyard Zone, like Jason H., go out of their way to help solve problems (mine was my pool heater) It is working GREAT! I highly recommend Backyard Zone ! read more

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The Place

4.2

(27 reviews)

•$$$

Probably one of the best experiences we have had with a service technician. Knowledgeable,…read morefriendly, and reliable. Dave was our technician and I hope we can request him in the future if needed. Fantastic company to deal with. Thank you

Bought a hot tub from them at the H&G show. Needed a delayed delivery and said it would be OK…read more Joe came out for a site inspection prior to delivery. Delivery went fine. They removed our old hot tub (for a fee) and placed the new one perfectly. Joe had made a note for them to bring a hole saw to drill where our electrical would enter. They did not want to do it saying it is "very hard" to drill through fiberglass. They refused. It took 20 seconds for my guy to drill the hole. During hook up, it appeared we were delivered a used unit. Maybe a showroom sample. Many indicators. Not what I purchased. Anyway, the unit seems to be working fine so far. Note: the cover that they "throw in" is cheap as heck. It leaks rainwater into the spa and it sags and puddled on the top the first time it rained. Very unhappy about this. We have had 2 other hot tubs in the past 35 years and not one had a cover that leaks and sags. Also, no manual came with the hot tub. The instruction sheet they left says "refer to the manual". Never got one. I had to call and Rex said he would email one. Inconvenient. Can't bring my computer out to the hot tub and printing 56 pages is ridiculous. I'm old school and like to have the manual in my hand as I am learning the features and functions and for reference. I will be calling Platinum Spas to get one. Also, they never mentioned how to Register the tub and file for the warranty. Not trying to be negative, but others must be aware of these things before you buy.

Lake Erie Pools

2.4

(7 reviews)

We had our pool installer cancel on us two weeks before installation. We were in a bind as we…read moreplanned to have our pool up by our son's birthday . Called Lake Erie pools and they were able to get us scheduled . Our yard was difficult to deal with but they made it happen. My husband still talks about how happy he was with them . We will always recommend for pool install .

friendly group of guys but did not repair their original work and completely stopped responding, no…read moretexts or calls, leaving us to have to figure out a repair on our own.

MSG Hot Tub Repair And Gutter Cleaning

5.0

(1 review)

Great service at great price…read more Fixed hot tub in minutes....found electrical issue and only charged for his time

From the owner: I have 15 years experience in hot tub and sauna repair. $50 for evaluation and quote to fix. Gutter…read moreCleaning $150 - $300 depending on footage. I also install in ground basketball hoops for $200-$300 depending on size.

Northcoast Spa and Hot Tubs

4.4

(7 reviews)

•$$

My hot tub sprung a leak and it was empty last Friday morning. I called Northcoast and by 1:30pm a…read moretechnician was out. Mick quickly found the problem, fixed it, thawed out my frozen outside water faucet with a hair dryer! and refilled the tub, all within an hour! I highly recommend Northcoast Spa & Tub. This is the first time I've ever used them, and three other places I called would not help me because they did not sell me my tub. The charge was also extremely reasonable!

Mick was great! Figured out the problem right away. Worked very quickly and fixed it in an hour…read more Upfront with pricing. Didn't ask for payment until he was done. Very happy :)

Ohio Pools & Spas

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(11 reviews)

We purchased a hot tub from Ohio Pools and Spas (now Ohio Hot Tub and Sauna) five years ago and it…read moreis still working perfectly, and we have had many positive experiences with the business. Since 2021, we have worked with them for regular maintenance, service calls, questions about balancing chemicals, purchasing supplies and more. They are knowledgeable, kind, patient and accommodating. They offer a free service for you to bring in a sample of your hot tub water and they analyze it in the store and tell you exactly what chemicals to add. That was immensely helpful when I was getting the hang of the new hot tub. I highly recommend this business. They stand by their product and provide support to the customer for years.

The website clearly states they do pool maintenance and opening/closing of pools. However, they do…read morenot and state they only sell hot tubs. Really need to update the website.

Brandon’s Landscaping

5.0

(4 reviews)

The project is coming along great! Brandon worked on a steep bank next to my driveway, clearing out…read moredebris and weeds, planting ground cover and placing rocks and mulch. looks so much better, thanks Brandon!

Super friendly, great communication and affordable prices. Great work and I highly recommend.read more

South Akron Awning

5.0

(2 reviews)

Custom awning done before expected great install crew cared about big to little details respected…read morehome great listeners and great courtesy.

I've used them for both of my sons graduation parties. They're very friendly and reasonable. They…read morecame on a Thursday and set the tent up and dropped off the tables and chairs. And then came back Monday and picked everything up.

Summit Awning Mfg

5.0

(1 review)

Summit awning did a fantastic job installing an awning on my porch. Rain water had been getting in…read moremaking the wood on my screened porch soft. After further inspection I noticed that my porch because of getting wet attracted carpenter ants and they did a lot of damage. I learned that summit awning also does many other services. So I hired Summit awnings to repair the damage to my porch. I also asked them if they would install windows on my porch. I was very pleased with the results. Everything turned out great. My hat's off to Jason, Dawson, and the rest of the crew for doing an incredible job. I believe I will have future jobs for them and will not hesitate to let anyone in need of repair, service, or an awning know that this is the place to go.

From the owner: Your One Stop Home improvement Shop…read more Summit Awning has been in the awning and home improvement business since 1959. Over the years, we have gained a reputation for our stellar work, as well as our high client satisfaction and happy clients.

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Dave K.

23

4

1

8 years ago

This is a very expensive store to go to. My season of chemicals cost over $500 here. Was sold more than I needed. Now I go to Eastern Pools and my expenses are about a quarter of that !! read more

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