I bought two iPhone 16's for my daughter and I. I realized that night, it was the 16 plus I wanted…read more ( had a larger screen) I went to return it and was helped by the manager, Crystal, who was amazing! It was a complicated return, as it involved 3 phones, a watch, a case and a new contract. So, she kept in touch, was always courteous even though she had to deal with me almost daily for over a week! Shoutout to her and all the employees here who were so kind.

Omg this place is so bad no costumer's service the people that work here need to learn how to have…read morea good costumer service that's why they are in this place every time I came to make a payment it's people in the back talking each other, laughing each other and people in the front just waiting to be help I don't t

The owner salwam is the best guy I suggest you to go and find out your self. Find the best price…read morefor my phones in this store

Amazing prices. Not pricey for a phone case, phone screen replacement, and if you forget your…read morepassword they will help you get back in your phone. Also great selection of phone cases and other devices. Other wise this business gets 5 stars

I went to that branch at Park way plaza to buy the pixel phone, and Taylor Rishling was very…read morehelpful. He took the time explaining to me about the phone. I just want to thank him for his time and for being professional. Thank you

Whoever was working (Male and female) 12/21/25 was terrible. We entered the store at 7pm to upgrade…read moreand they said "come back tomorrow because we close at 8." It was 7??!! The only free time we had to purchase a phone. Terrible experience. No wonder the store was empty.

Last month I took my iphone 8 to a local competitor and had a mediocre experience. Long story…read moreshort, in 3 hours and for about $150 I got a new screen but my speaker and screen camera did not work.. touch pad did not work well with a screen protector. The made the speaker work but I did not notice the camera until a pending face time job interview at which point I popped the protector off and the screen shattered. Today, in 30 minutes, and for $100 I am writing this from the repaired phone and could not be happier! I got great service, EVERYTHING works and the cost covered a new screen protector. Sincere thanks to A-Z.. I start a new job tomorrow and I was certain a Sunday repair would be unlikely or horribly slow. THIS is the place to go with a broken screen.

7 years later I'm updating another review! Just a great honest business. Resized my ring quickly…read moreand it turned out as good as new even tho it's 12 years old. Will use them again!!!

I had a few serious complications when transferring service from my previous carrier. It took a lot…read moreof time, effort, patience and knowledge to finally get it unraveled and sorted. Diana and Salma (Manager) were absolutely amazing through the entire process. It took 3 different days and roughly 3 hours each visit to identify the problem, troubleshoot with 3 different carriers on a conference call, explain thoroughly to me, present the solution, suggest temporary measures, assistance returning a phone, follow through with corporate processes, as well as having to follow up and they could not have been more professional, courteous and accommodating. As stressful and frustrating as this debacle was for me, they empathized and worked hard on its resolution. They made me feel like we were a team together, not as though I was a problem customer and they were corporate, if that makes sense. The long visits never felt that long and I would leave the store with confidence and trust that they 'had my back'. I was very close to just cancelling the transfer and retreating to my prior carrier but did not do that as a direct result of these two stellar employees. Diana and Salma delivered customer service with great care, depth of knowledge and with grace rarely encountered these days. Please give them special kudos, they deserve to be acknowledged! Thank you, Diana $ Salma! 10 out of 5 stars!

So rude it's insane. Asked simple questions and they were so rude about it, needed help with things…read morethey can do and they just told me to do it online..

I came in dealing with a frustrating billing issue where I was charged for multiple lines I never…read moreused. Pietro immediately took ownership of the situation, listened carefully, and worked through the problem step by step. He was knowledgeable, transparent, and genuinely cared about resolving it the right way. Not only did he get the charges waived, but he made sure everything was clearly explained so I wouldn't run into the issue again. Customer service like this is rare I really appreciate the help and would definitely come back because of him.

Pietro at parkway plaza mall in El Cajon was super helpful and patient with us , he walked us thru…read morestep by step in our process

I went into this store on April 6th to get a Celero 5G phone. The girl Daniela started talking…read morereally fast and asked me what phone I wanted. I told her and she said no problem. She rang me up and then processed the phone. I was waiting for her to ask me what service plan I wanted and if I wanted insurance. I was never asked. She said ok you are all done. All I gave her was my name my phone number account number and address. She asked nothing else. when I got home I noticed she had me paying for insurance which I never said I wanted and she had me paying for device set up. I could have set my own device up. As it was I had to do a factory reset so I could assign a pin number to unlock the phone. I also decided to buy a adapter for another phone and she said it was a 10 footer well it was only a 6 footer. There was no receipt in the bag for the adapter so I'm out 27 bucks. Then she didn't tell me their return policy changed. 3 days and you can't have more then 30 minutes used on phone PLUS a restocking fee of 20 dollars. I didn't know ANY of this until after I got my phone which means it would have been too late to return it because I did not want to lose money on a restocking fee. HOW you can restock a defective phone is beyond me. So I called the store and asked for a manager. Daniela said she was a manager. I told her I didn't appreciate what she did and she said oh well too bad. So SHE decided what plan I got and SHE decided if I wanted insurance or not. I guess they work on commission? I am now out 130 bucks. Not cool! And every time I call for The Store manager Eddie is never there.

From the owner: Welcome to Boost Mobile Premier Store. Boost Mobile is your go to Boost Mobile Authorized Retailer…read more We have the best selection of all the hottest devices with the added bonus of the best customer service in the area. We pride ourselves in helping you find the right phone for all your needs. Come on in and check out our great prices. We will make sure that you leave the store a happy customer. Habla espanol

Was there earlier right behind the Sam guy, Sam was being really rude to the employee working, the…read moreguy was helping multiple please at once in order to not keep people waiting, but apparently "Sam" needs to be helped first, don't listen to him. This cricket store is the best in all of SD, they give the best deals and take care of all their customers, 5+ stars for this location thank you!

Amazing staff and you will be taken care of here, the manager will always go above and beyond for…read morehis customers, sometimes there is a wait but the employees make it worth the wait. Always recommend my friends and family here!