As someone in the dog industry, I know what proper grooming looks like -- and my dog didn't get it…read morehere. His haircut was sloppy (uneven coat, nails and paw pads untouched), and he was left from 9-4 without water or a potty break. He came home desperately thirsty, peed excessively, still had eye crust, and didn't smell freshly bathed. I was promised a call when he was done but never got one. Instead, I had to call four times in a row before anyone answered about his untrimmed nails. While the staff member was kind and refunded me, that doesn't erase the neglect. The salon also reeked, had bird poop on the floor, and piles of dog hair behind the counter. Most positive reviews are years old -- I'll be posting photos to show the reality. I would never trust this place with my dog again.

Everything and everyone was great. My pets were happy and the grooming and boarding were…read moreprofessional and friendly.

We have tried this new location twice, once for my daughter's cat and once for our boxer. Both…read moreexperience have been great. Very friendly people, both animals were very happy when we picked them up. It was easy to communicate with the team and I found the prices very equitable, For the cat, we were in a time crunch and they worked with us, it was so nice. I appreciate the transparency on time expectations and notifications to allow you manage travel time.

I'm not sure who it was that I spoke to when I went in, but he was very kind and explained the…read morewhole package and pricing to me up front as well as addressed any concerns I had. I got the De-shed furminator package and I thought the price was very reasonable for all that the package included. I am very very happy with how well the de-shedding worked for my dog, I have noticed a huge difference in her shedding. Before I couldn't even pet her without getting a handful of hair and I was having to wash my sheets twice a week because the amount of hair coming off of her was unbelievable. She slept on the sheets last night and there is of course still hair left behind because let's face it dogs just shed, but it is very little compared to before. Overall very pleased with the services provided!

Always a great experience am thankful for this service dogs had nails trimmed and picked up…read morehealthy food and snacks people working here are top notch dogs happy too

Savannah (Georgetown location) did a beautiful job grooming Cooper, my Aussiedoodle puppy. This…read morewas Cooper's first groom. Cooper was already standing and laying still with at home frequent bathing and daily brushing, however is a wiggle worm with touch around his eyes & face. He was perfectly calm and happy upon pickup and Savannah made a recommendation on what I could do from home to get him used to the sound of shears for his following appointments. IMO a little more training in the store front on volunteering VERBAL communication with customers could help the experience be better. Out of the 4 times in this shop, I was ignored 3 times. On the appointment day for grooming a nice young lady did go out of her way to open the door for Cooper and I (it was raining).

Thank you Jennie for doing an awesome job with my Dog Rockit. See before and after photos.read more

I found Jennie's Grooming here on Yelp! Jennie was…read morefriendly, outgoing, and her prices can't be beat. She Groomed my Japanese Akita my Hana looks so beautiful for almost 11 years old. Jennie took her time gave her TLC and I will definitely be back I found my forever dog groomer! Jennie has 17+ years experience you will be amazed with her work on your fur-baby! When I look for a business I always go to Yelp because if you're like me I want the next person to experience great customer service, reasonable prices and one who takes pride in their work and this is very important! I highly recommend your pet needs with Jennie she is a lovely person and will give your Fur-Babies lots of TLC! Thank you Jennie we will see you again soon! Merry Christmas

So, the two stars are for the woman at the front who was welcoming…read more Originally, I had come last Sunday because my little doodle needed a bath and we had JUST gotten her a groom a week before. *she loves to sniff & roll IYKYK. They are CLOSED!? I was super annoyed. Does everyone who washes their own dog not work during the week or are kid free to come in the evenings? Sundays seem like an obvious day you'd get business. All that aside, I decided I'd give it another try this week. Voila, It's Saturday, here we came! Before we got within 20 feet of the door both my pup and I could hear the dogs tipping and barking. I wasn't sure if I wanted to continue, but we pressed on. (Maybe it was a super fun doggie dance party and they were all excited???) My girl started refusing to go in... again, I should have just turned around and called my groomer. Alas, I did not. When we opened the door we were warmly greeted by a woman who was smiling and kind but whom I could barely even hear over the obnoxious barking and high pitched squealing of almost a dozen mini yorkie and chihuahua puppies. It was NON-STOP. There was another chance where we could have just cut and run, but no. The woman was so nice and I'm a sucker for trying to not offend people, so I smiled and entered the little booth. The tubs are nice and it was pretty straight forward to go hi re out how to use the water sprayer. There's a little harness to keep the dogs from jumping around too much. I felt AWFUL for making my girl stick it out in there with all the noise. I, myself, had a hard time keeping my heartbeat regulated. The yipping was dizzying. There were two towels sitting on the gate that i used and a blow dryer that felt a bit hot but I think you could adjust it? There was no way I could have asked for help because we couldn't hear our own thoughts let alone instructions on how to use something LOL. The brush was wet and dirty from the last use. There was hair in it. Not a huge deal because it's a bit weird to use another dogs brush on your own dog, right? Or they should be clean. Anyway, I feel like it's important to note that all those dogs were NOT customers. As I was checking out I asked why they were there and said "it messed with the ambiance and experience for sure!" I was told they are the owners dogs she is trying to sell. Ha! I told her that I'm sure they could sell them faster if it was nice and quiet in there and they had a lovely wall of photos saying puppies for sale. So, that's it. My review. I hate leaving bad reviews and I'm not sure I'll go back to try and do a good follow up and add some stars: my pup and I were pretty traumatized by it all. Notes: nice lady Should be open Sundays Please clean the brushes? And for the love, it would be awesome to have more of a "spa" experience instead of feeling like we went to the puppy mill. I only took one picture since I just couldn't focus on anything else other than survival. Lol

My Shih tzu mix has come here for a few years now. He always looks great and is happy to go in the…read moredoor. They are friendly and easy to get in with. Great people!

My goldendoodle, Piper has Kelly as a groomer. Piper loves Kelly and Kelly is very kind and gentle…read morewith Piper. Kelly does a great job with Piper. I have an appointment on 6-29th at 1:00 o'clock with Kelly. Please confirm that. Kind regards, Jutta von Borg Roth. Phone #. 210-492- 3757. Landline 210-913-2333 . Cell#

I booked a grooming appointment in July. My dog has never had fleas, goes into the bavk yard…read moremultiple times a day and has never had any issues. The other day I noticed he was itching more than normal and though it might have just been from rolling in grass so I brushed him and found several fleas on him. He gets flea medication monthly and the 9nky thing that has changed in his routine was the grooming session in mid July. ​​

I had an incredible experience at LA Pawz. Moxie was professional, communicative, and very kind to…read moremy kitty. My cat got a bath w/ degreaser and sanitary trim, and she's never been silkier. Moxie sat down with me and walked me through her process, asking questions to give my cat the most benefiical experience possible. The waiting room is stunning and has every ammenity one could possibly need (food, drinks, media entertainment, private room for work, hot tub, gym, beautiful outdoors). I also got a report card at the end to keep track of services and recommendations for the future. We will definitely be back!

I was feeling overwhelmed grooming my long haired ragdoll cat myself. Youtube wasn't cutting it…read more so, a quick internet search led me to LA Austin Pawz. Booking was easy. Communication was timely. The owners are warm, attentive, and really thoughtfully organized. I'm rarely impressed and was really blown away. Grooming can be scary for cats but mine was such a happy girl. We will be returning clients!