I had been bringing my cat to Vetcetera in Bedford since 2018 without any issues. Our cat received…read moreyearly check-ups, and I trusted the clinic. That trust completely eroded this year when I brought our new cat in and was told she needed dental surgery. I booked the surgery for the following month and later had to reschedule due to personal reasons. At no point was I informed that the original quote I received for the procedure would no longer be valid. On the day of the surgery, I was taken into a room where the procedure was explained. However, at no point was I told there was a price change. I was asked to sign some paperwork, and the staff member simply said, "Sign here." I assumed it was consent for the procedure. I take responsibility for not reading the papers, but it should have been clearly explained what the form was and that it included an updated cost. When I went to pick up my cat, I was charged a different amount than what I had been originally quoted. When I questioned it, the receptionist left and came back saying, "Your quote was actually higher than this, so you're paying less." I knew that wasn't correct. I found the original quote in my email on ,my phone and showed it to the receptionist, who then made excuses. First, she said I had signed the intake form and knew there was a price increase. Then, she claimed my original quote was old and then she blamed the price change on the fact there was new owners. I left the clinic feeling extremely upset and wrote an email once I got home explaining my concerns. The manager responded, offering a refund of the difference if I came back in. However, the manager's email included a forwarded message from the receptionist (I believe her name is Kelly), which once again shows she is very dismissive about my concerns. Seeing this forwarded message only added to my frustration. This receptionist was rude, dismissive, and completely lacking in customer service skills. She gaslighted me, trying to make it seem like the price increase was somehow my fault. Worse, there was no apology from her for how I was treated. The manager apologized but I wouldn't be dealing with the manager when I come in, it would be the receptionist and she clearly thinks she did nothing wrong and that somehow she can be dismissive to customers concerns. So instead of an apology, when I mentioned to the receptionist that I wouldn't be coming back, she asked if I wanted to transfer my file to another clinic. Another thing to note, the clinic didn't even follow up with a courtesy call the next day to check on how my cat was doing after the surgery. That level of carelessness made it clear to me that this clinic is more focused on money than on genuinely caring for animals and their owners. I have moved my cats to another clinic where I hope to receive the respect and service that every pet owner deserves. Vetcetera needs to seriously reconsider how they train their staff, especially receptionists like Kelly. I will not spend another dollar at a business that has a receptionist who treats its customers this way. They just lost 3 patients, and to be honest I don't think they even care. I am sick and tired of the lack of customer service in businesses today.

I switched to Vetcetera when our long term vet wasn't able to see my dog for more than a week…read more Vetcetera heard my concern, found room in their schedule and wow...am I glad they did! Accommodating, friendly, professional pet care. Dr. Emma took time to call me afterward with behavioural counselling....for the dog and me too! Sincere thanks to the Vetcetera team. Glad to have you in my corner with me and my challenging dog!

Never in my life have I been so disgusted and felt so disrespected as I have after our recent…read moreexperience with Metro. I have updated this review to reflect further developments. My partner and I brought our cat to Metro on death's door, suffering from a severe blockage. He wouldn't make it through the night without treatment. Running a fever with a bladder that is about to burst, the staff at the hospital waited two hours before stabilizing him. Why? Upon giving a treatment recommendation they informed us they wouldn't begin any treatment until they got a deposit of $1000. Not even insert a catheter and release the pressure on his bladder. Being that it is after 1am at this point, we don't have access to the funds we need until the next day. We even sent financial documents proving we had the funds available. Didn't matter. The doctor proceeded to tell my partner who is crying her eyes out, that our cat is in pain, and he is going to die if we don't get them the deposit, because they can't start doing any treatment otherwise. They needed a "show of good faith", as they put it. Otherwise, we were told our only other option was euthanasia or take him home to die. Despite the fact that we were actively calling family to help secure a deposit, they were content to wait before they would begin treating our dying cat. If my pet was dying and I didn't want to bother to pay to save him, I wouldn't have brought him to you in the middle of the night and waited several hours, calling friends and family to come up with the deposit so you would begin providing even the most basic level of care. I understand that you want to mitigate financial risks, but the fact that this clinic told us as a policy, they won't start doing any treatment, even just the bare minimum basic triage of draining his bladder to keep him alive, until getting a deposit...it felt like they didn't trust we had the intent to pay them. Fortunately, after multiple attempts, we were able to connect with a family member who came through to help us get the deposit. What came after is honestly what leaves the real sour taste in our mouths. The next morning, the office manager Diana Stevens called us to inform us that this kind of behaviour is not tolerated at the hospital. Surely this must be an apology, right? Wrong. She had seen my one star Google Review from the night before, and it was clear she was bothered that I posted it because she mentioned it several times. However, rather than trying to understand what happened, she came out on the offensive and insisted her highly trained staff would never refuse to treat an animal because of a deposit, going so far as to accuse us of lying. She claimed they started treating him immediately (even though when I called to check up on our cat 3.5 hours after bringing him in, I was told by the staff member who answered the phone that they were just then putting in a catheter, only after we paid our deposit). How can we not be upset when we're being told information that directly contradicts everything we were told the night before? Something doesn't add up. Next, Diana brought out a ridiculous accusation, saying that allegedly she was told we were verbally abusive when we came in, and that as a result we will not have access to any treatment for any of our animals going forward through their clinic, and that we were to pick up our cat that day and never return (as if we ever would after being spoken to this way). Not once did she try and assess the situation and clarify any potential miscommunication. Coming off the immense stress of the night before, to then have a confrontational call from the office manager just to berate us and accuse us of lying...I'm still having trouble processing it. My partner was crying all last night and this morning because of this experience, and I am just truly so disappointed in how the entire situation was handled. I'm not sorry for leaving my one star Google Review, as the retaliatory response from Diana Stevens only reinforced our decision to never use Metro again. All we wanted was to be heard and to be understood. Obviously I wrote my negative review in a heightened emotional state. As someone who manages an emergency animal hospital, you would think someone in Diana's position could understand why we were so upset. Actually, when she had called us I was initially relieved because I thought maybe she wanted to clear the air. If she had reached out with even a hint of empathy, I would have happily updated my review to reflect that. However, she chose to be confrontational and accusatory right out of the gate. Between the ethically questionable practices employed when we brought our cat to the clinic, to the bullying tactics of office manager Diana Stevens, I can't recommend Metro to any owner or their pet. An animal's life should not be used as ransom.

Utterly horrific . I have trauma from the experience here . They prolonged our cats suffering plus…read morethe female either receptionist or manager hates disabled people like myself and my husband . Making disparaging remarks about my Aspergers is the lowest but lowest of all taken into account , is their greed and hatred of cats Edit ; Approx 7 months on and still in utter grief , yes Metro we adore our cats . They contacted us to try get this and Google 'talked about ' as is a 100% true to fact review . Thus opening up an horrendous wound mentally so in me . They truly do not care and our boy suffered an extra 3! Days in utter agony as we had no idea where to go . Most places expected at least 1800$ plus upfront in cash ! Just to be seen ! Deplorable and sickening . We will never subject our family to attending their so called care again ! Our cats mean the world to us and they deserve far better than metro trash service or care . What's more the hatred aimed at my autism was the final straw . Utterly without any moral compass is the centre . Please be aware and stay clear . There are other now 24/7 Vets in the HRM area . Please please don't take your beloved pets to this very entity of hell . R.I.P . Mr Kitty we tried our best but these people didn't want to care for you sweetheart . Our hearts be broken forever hearing him walking around home saying " ow a ow a ow a " . Metro should not be in business .

Finding a good veterinarian for your pet is not an easy task, in saying that, I highly recommend…read moreyou to visit Carnegy Animal Hospital, the staff is as friendly as it gets, this is one of the best in HRM. Suma (our cat) lived to be over 20 years old, thank you Dr. Lindsay as well as all the staff for all your help getting her there. You always made her visits as special as they could be.

We came to the vet, trying to understand, why our cat was not eating, while showing signs of…read moreappetite (the cat had chronic kidney disease, and was deteriorating, but still had appetite), and what can be done with that. The vet did not let us know that the cat had ulcers in her mouth. Did not provide us with any insight, gave us some antinausea pills (for a cat that won't take anything in her mouth). We just realized the cat had ulcers when we had a pre-euthanazia exam with another vet.

Excellent service. The staff was wonderful and did a great job with my cat Wilbur during his…read morerecent surgery. Thank you!

Thank you to the kind staff of the Middle Sackville Veterinary Centre for taking such wonderful…read morecare of Wilby. Not only is the clinic spotless The staff did every thing in their power to make our visit go smoothly!

We are so thankful to find Dr.Ashton ...we love everything about this vet clinic..I have a siamese…read morethat finally got properly diagnosed and is living her best life..They are very reasonable in pricing and always helpful...After having a bad experience with a vet in hrm in sackville we are willing to drive the extra distance. Your pet will be in good hands

If you're looking to be met with a wall of defensiveness and condescension and enjoy being gaslit…read morewhile trying to convey your concerns over the mistreatment of your pet by one of their vets, then be sure to speak with Elmsdale Animal Hospital's Office Manager, Kelly. (Had to give it a one star in order to submit the review.)

Choosing PetFocus Bedford as our veterinary was one of the best decisions I have made for my pet…read more The staff are not only a joy to work with but have always gone above and beyond in their care, and making us feel welcome. Additionally, they are amazingly knowledgeable- and willing to take the time to answer any questions you have. We are incredibly bummed to have to find another vet, as we are moving out of the province. There truly is something special about this team and I would recommend them for anyone trying to find a clinic.

Bad experience. So expensive! Never come again! The receipt…read moreis so inaccurate and meaningless, what do you mean about exam price is xxx, and shot price is 0. Can you just list how much is the shot and how much price for brief talk with vet. It take more than 100 every times and the list price do not make sense at all. (The last shot that The cat got is just one shot, and I spend 118 with tax. ) After I said that I do not plan to come again and I just want to finished this time's shot, the staff was so rude to me, and even not help me holding the door when I am leaving (imagine me holding a cat who trying to escape, and phone, and receipt) .

The staff here are knowledgeable, friendly, and welcoming. They were wonderful to my previous cats,…read moreand they are amazing with my current cats!!

What. A. Week. This…read moreis largely besides the point, but one of my two dogs occasionally has full-body meltdowns worthy of their own VH1 Behind The Music Special that usually end up costing me $1,000-2,000 and taking approximately eight years off my life. On Monday, I found myself once again in the throes of a pet owner's worst nightmare, the silver lining of which being that I was reminded of just how spectacular the people at the Cobequid Animal Hospital (recently renamed from Richardson's Animal Hospital) are. When I realized that I wasn't dealing with a regular put-him-on-rice-for-a-day issues, I called the Cobequid and they had me sitting in a room with my regular vet, Dr. Runnals, within 45 minutes. I was welcomed as I walked in the office by front desk staff who knew me, my dog, and what I needed from them most in the midst of a crisis, scrapping small talk and instead cleaning out my dog's crate and making me some coffee. Honestly? Every single person here is so damn good at what they do that I get weepy just thinking about it. As for the vet experience itself, I wasn't being dealt with in between other appointments either. Dr. Runnals was with us for over an hour, getting to the bottom of the situation, running all the necessary tests efficiently while keeping me fully informed of everything going on, all the options, and frequently referring back to what we've both learned about my dog during past visits. From what I saw, heard and experienced, there was not one person in that entire building that made me doubt that the situation was not only completely under control, but that Calvin would be taken care of both with expertise and compassion during the times I had to leave him behind in the ICU. Now, not even 48-hours later, my pooch is back home, healthy, happy and recovering faster than even they expected, with manageable home-care instructions and even the occasional check-in call from my vet to make sure that he's still on the right track. Of course, medical care for animals is horrendously expensive but given the level of service I continue to receive from the Cobequid Animal Hospital, I don't regret a single cent.

The cost of owning a dog is already expensive and every trip to the vet is another credit card…read morepayment. With that said, we bring both the dog & cat to this location for a number of reasons, but the main thing is that they are thorough and isn't that what that counts? Husband & wife vet own this location and offer the similar small animal services along with pet food selection. The front staff are always nice, even on the phone when the dog ate something he shouldn't. Reminders are sent via mail for the upcoming shots, the location is bright & clean. For serious issues that require an overnight, you might have to transfer the pet to the metro vet hospital in burnside since they are closed at 8.

I happened upon this spot to buy some cat food after being unable to make the business hours of my…read moreregular vet. I walked in and got my usual, vet recommended food and sauntered up to the cash to pay. After having a very informative conversation with the lady behind the desk it turns out I've been buying the wrong food, and the right food was actually $10/ bag cheaper. Will I be coming here to buy my cat food from now on? You betcha.